melissa dooley - resume - 9.21.16

Melissa DooleyS108W34755 Jacks Bay Road

Mukwonago, WI 53149Dooleym74@gmail.com

414-412-9595

Professional ProfileDecisive, action-oriented and results-focused professional offering years of managerial, project management, process improvement, customer service, event management, marketing and financial analysis experience.

Skill SetManagement Project Management Customer Relations Continuous Improvement Process Improvement Monthly Reporting Financial Analysis Marketing Budget Management Hiring, Training and Scheduling Organizational & Planning Skills Excellent Written & Oral Communication Skills Dealer Operations/Relations Excellent PC Skills Financial Analysis Problem Solving

Top 5 StrengthsActivator, Achiever, Analytical, Developer, Consistency

Work Experience - PresentDealer Development, Harley-Davidson Motor Company, Inc. 2003 – Present

Financial and market analysis on dealership buy/sells or market actionsCollaborate with Markets & Sales Operations on dealer actions and strategyProject Mgmt Lead & CI LeadCreated & Report out on the monthly statistics - Dealer Development Dashboard, 2015Black Level Recognition CI Award - US Field Transformation, 2015Black Level Recognition Award – Project Mgmt Lead, 2012Completed the Project Mgmt Certificate, MSOE, August 2012Train new Dealer Development representatives

Knucklehead at State Fair, Owner 2014 – PresentOwn & operate during WI State Fair & Harvest FairCoyote Canyon (2009) & Knucklehead Pub (2005), Owner 2005--PresentManage all operations - hiring, training, staffing, marketing, eventsReal Estate 2004-PresentPurchase foreclosures, remodel and sell

Work Experience - PastService Support Operations, Harley-Davidson Motor Company, Inc. 2002 – 2003

Customer Service support for U.S. Worked directly with Product Liability and attorney from D.C. to create and submit motorcycle recall documents to the NHTSA

Training & Development Administrator, Spherion on-site at HDMC 2001-2002Managed employee training and development systems

Responsible for registrations, scheduling, tuition process & reportsLead Legal Secretary, Aiken & Scoptur, S.C. 1999-2001

Managed 4-person clerk staff & prepared legal documentation

Education/TrainingBachelor of Business Management, University of Phoenix, Waukesha, WI; September, 2003. GPA 3.3Paralegal Associate Degree, Chippewa Valley Technical College, Eau Claire, WI; May, 1994. GPA: 3.5

Other Eagle Business Association (EBA), Secretary, 2014. EBA member since 2005 Panthers in the Park – event to raise money for the Palmyra/Eagle Scholarship Foundation, 2011-2012 WoodFest – Creator of fundraiser event to raise money for F2 tornado that landed in Eagle, WI. June, 2010.

Raised $4500. KnuckleFest – Creator of 3-day event over Labor Day Weekend from 2005-2009. Managed staff of 35

people, negotiations with vendors, handled logistics, negotiated vendor contracts, managed food and events, etc. The event grew to 12,000+ people in 2009 while remaining profitable every year.