measures cgbi for km

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Relating Baldrige and PRM

Human Capital

Other Fixed Assets

Customer Results

Processes and Activities

Results

7

5Workforce

Focus

6Process

Management

Results Triad

Measurement, Analysis, and Knowledge Management4

Technology

Mission and Business Results

LeadershipLeadership

TriadLeadership1

2Strategic Planning

Customer and Market Focus

3

Strategic Outcomes

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Measures Overview

Measures Overview

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Coast Guard Measurement

CG-0931 Goal: Integrate measures development with the enterprise

architecture business & performance management framework.

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Today’s EA: Urban Sprawl

• Bottom Up development of the systems & the business

• Overlapping and/or incongruent delivery

• Not aligned with corporate strategy

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Tomorrow’s EA: Urban Planned

EnterpriseEnterprise

Management Performance Metrics

Process Performance Metrics

Strategic Metrics

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Urban Planning & Measurement

Metrics: Defined Performance Dimensions and Key Performance Indicators

Enterprise Strategy Defined: Aspirations, Plans, Stakeholders

EnterpriseEnterprise

BusinessUnits

BusinessFunctions

BusinessProcess

Management Performance Metrics

Process Performance Metrics

Strategic Metrics

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Overview

• Definitions– Enterprise Measure– Informal Measure– Tiers– Roles & Responsibilities

• Process1. Develop Request2. Program Review3. Measures Team Review4. Implementation

• Enterprise Architecture & Performance Logic Models

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Enterprise Measures

• What is an Enterprise Measure?

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Enterprise Measure

1. Measure has a program sponsor and policy governing its purpose, standard/s and business rules

2. Measure is critical to understanding the performance logic that relates Coast Guard key outputs to outcomes and demonstrates activity/process efficiencies.

a. Measure aligns with Coast Guard Enterprise Architecture (CGEA) business logic and performance logic models (CG Unified Performance Logic Model (UPLM))

3. Data to populate the measure is drawn from an authoritative, certified and accredited (C&A) enterprise system

4. Measure promotes improved effectiveness and efficiency and is commensurate with a high service-wide return on investment (ROI) (cost effectiveness)

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Informal Measure

• If a measure does not meet all four elements of the Enterprise Measure criteria, it shall be considered an Informal Measure

• CG-0931 manages Informal Measures because they generally have associated data and influence decisions in the workplace

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• 3 Tiers:– Tier I: Reported outside the Coast Guard;

Measures have significant influence on national outcomes or pervasive influence over CG work processes

– Tier II: Measures designed to link activities to the programs outcome

– Tier III: Measures designed for monitoring internal program performance

Enterprise Standard Measure

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Examples

Acquisition Program Baselines

Periodic Reporting

Tier II & III

Program Management Reports

Other

GPRA Reports

Exhibit 300s and 53s

Tier I

Congressional Justifications and FYHSP Report

ExpectMore.gov (PARTs)

Congressional Testimony

GAO Evaluations OPAR

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– Measure Requester • desires to implement a new measure or

change an existing measure

– Program Manager (measure owner) • defines, maintains, evaluates, and articulates

program goals and program and system requirements through the development of program doctrine, policies, and associated concepts of operations, including operational or end user training requirements

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– The Measurement Steward (CG-0931) • provides enterprise measure oversight

authority, access, and configuration and change management

– The Enterprise Measures Matrix Team• Headquarters representatives responsible for

enterprise measurement management oversight

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Process Overview

• Process1. Develop Request

2. Program Review

3. Measures Team Review

4. Implementation

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Measures Process

Figure 1-1: Measures Request

Stew

ard

Stew

ard

Prog

ram

M

anag

er (P

M)

Prog

ram

M

anag

er (P

M)

Mea

sure

s M

atrix

Te

amM

easu

res

Mat

rix

Team

Requ

esto

rRe

ques

tor

Define the measure clearly,

using the Measures

Template (MT)

Does an existing measure meet the

need?

Measures Requirement

Use existing measure

Submit the completed MT to

Steward via Chain of Command

Review MTIs the MT

accurate and complete?

Is the measure unique?

Does the measure meet Enterprise

Measure criteria?

Characterize measure as

INFORMAL (go to Figure 1-2)

Submit MT to Program Manager

for approval

Validate measures entry into Measures

Repository (MR)

Coordinate with Requestor, PM and OSC to implement the measure (go to

Figure 1-3)

Coordinate with PM and Steward to implement the measure (go to

Figure 1-3)

Coordinate with Requestor and

Steward to implement the measure (go to

Figure 1-3)

Advise Requestor of status

Is the measure approved?

Review MTIs the measure

approved?

Is the measure data currently collected by

USCG

Build a data collection strategy

Submit requirements

to CIO

YES

NO

YES

YES

YES

NO

YES

NO

YES

NO

NO

NO

NO, Requestor & PM make on-the-spot changes

NO

YES

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The Process (cont’d)

1. Measures Request– Requester should coordinate with:

– Steward and Program Managers– Chain of Command – Like-type organizations

– Come in using the Measures Template via:– OSC Hotline or Customer Support (A help ticket is

generated and comes to CG-0931)

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The Process (cont’d)

2. Program Review• Steward

– Ensures complete, accurate & unique– May determine measure to be Informal

• PM – Confirms policy – Unifies effort of like-type organizations

3. Team Review• Approval• Data collection strategy

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Coast Guard Measurement

CG-0931 Goal: Integrate measures development with the enterprise

architecture business & performance management framework.

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Today’s Measures: Urban Sprawl

• Too much focus on Bottom Up reporting of performance measures

• And the measures are not always what your CEO or senior managers care about

• Need to align with corporate strategy

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Enterprise Measures

• How do we manage them?

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CGBI 2.0

CGBI 2.0

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How it works

EDW

ALMIS

CGBI

AMVER

AOPS

TMT

Homeport

HMIS

FLS

Direct Access (DA)

DENCAS

CG Help

CSD

CG Central

CASP

AUXDATA

MISLE

MMLD

NESS

SAM

SANS

MRRS

Legacy System Data

CGBI

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What’s old?

• CG Central Tabs– Executive Scorecard Portlet– My Unit Portlet– My Readiness Portlet– Analytics TAB

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What’s new?

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What’s new?

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What’s new?

• Faster– Response

• Cleaner– Interface

• Better – Search

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CGBI Search

• Allows a user to search for a specific item.

• Searches for the following:The exact phrase enteredEach word of the phase entered Anything that sounds similar to the phase.

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CGBI Search

Results are broken down by result type (person, unit, measure, cube/report)

Focuses on the group with the most results.

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Importance of the Icon

Product Details provides users with a wealth of information about that

specific product:At-A-Glance (Name, Detailed Description, Refresh Rate, and Data Sources with automatic alerting)Get Assistance (Specific Contact, CGBI Online Help, and OSC Customer Support)Related ContentAnalytical Data (Included Measures, Facts/Dimensions, and Data Filters).

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Product Details

Example

Importance of the Icon

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Measure Details

Example

Importance of the Icon

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CGBI Online Help

Can be accessed in four places:By clicking the CGBI Help view

By clicking CGBI’s – located under Get Assistance.

CG Central’s Global Toolbar

By clicking the CGBI Help program on the CG Analytics tab.

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CGBI Product Lines

ViewsEnterpriseUnitPersonalToolboxHelp

CubesReports

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Enterprise View

Provides the ability to view an overall summary of Coast Guard Measures or view the details on user selected measures.

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Executive Details Tab

View unit specific details and also compare against All CG and Sublevels.

Provides the user with the ability to create their own graph of up to four measures

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Unit View

Provides a user with their unit related information and access to Cubes & Reports.

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Personal View

Provides a user with their readiness related information and access to Cubes & Reports.

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Personal View

• Improvements…

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Toolbox View

Provides a user with links to launch the following tools:

PAA - Personnel Allowance Amendment (PAA) reporting tool used to monitor and report on personnel position related data. Enterprise Data Catalog - An EDC search tool to locate and determine availability of Coast Guard enterprise data. Measures Repository - Measures and standards.

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Help View

Provides a user with the ability

to:Launch the CGBI Online Help systemSubmit a Help Desk ticketLaunch the CG Analytics tab in CG Central to view the CGBI channelsView Customer Support contact information.

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CGBI Cubes & Reports

Provides preformatted reports and cubes to extract and display data in a dynamic, multidimensional format.

Ability to select from multiple groupings:

All Cubes & ReportsRelated Cubes & ReportsMy Cubes & Reports

System Cubes & Reports.

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i

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CGBI Questions/Help

• For Questions, Concerns, Enhancement Requests, and so forth please contact OSC Customer Support (Help Desk):

– Hours: Monday – Friday 6:30 to 18:30 EST

– Phone: 877.USCG.SYS (877.872.4797) or 304.264.2500

– Web Form: http://csd.osc.uscg.mil/cghelp/

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Comments & Questions

Comments & Questions