mcdonalds system

McDonalds System Ernesto Gonazález

Adrian RojasTania Romero

Elements Of McDonalds System

• Input: Electricity, vegetable oil, beef oil, Cows and Chicken (meet), water, Coca- Cola Concentrates, vegetables, bread, spices and ice cream bases .

• Output: Sodas (coca- cola), hamburgers (meet and chicken) , fries and ice cream.

Process: • McDonald’s experts take the meet, vegetables,

spices and bread, cook them and prepare them for sale.

• Other employees fill the soda machines with the Coca Cola ™ concentrates and add water.

• Fries provided by McCain™ are put into hot oil for coition.

Feedback• The costumers complaining about the

products and prices.• Costumers making suggestions on how to

improve service and products.

ControlIt controls that, for example, the meet prepared does not exceed the amount of hamburgers which can be prepared in a given time. It also controls the quality of the products.

Environment• A Crowded place. Somewhere were lots of

people have access to (highway, freeway, mall).

• Strategic sale points, for example near working places, schools and parks.

• Goal• To produce hamburgers, sodas, fries and ice

crèmes which people like, in order to survive, have a profit and maintain or increase productivity

Subsystems

• Providers:MAAP McDonalds Assurance Agricultural Program. McDonald’s providers are :• Meet: ESCA Food Solutions.• Chicken: Tyson.• Sodas: Coca Cola concentrates.• Vegetables (including fries): McCain.• Ice cream bases: Lala.• Bead: Bimbo.

• Washers and cleanersPeople who wash and clean cooking items,

floors, machinery and dishes.

• Quality testersPeople who are in charged of verifying that food

is fresh and clean. (Control).

• WrappersPeople that pack and wrap hamburgers,

nuggets, fries, ect.

• Cookers and FryersPeople in charged of cooking the input products

or preparing them for sale (depending on the product).

People that take your order and charge:• Selling• Charging• Offering services

• Administration:Manages the resources seeking for a way in

which the enterprise can earn more profit and buy more input, therefore expanding their market.

• Marketing:Studies the way in which the company can

increase their sales. Their main tool is advertising.

• Human resourcesIs in charged of managing the employees.

McDonalds

Providers

Washers and cleaners

Quality tasters

Wrappers Friers

Cookers

Administration

Human Resources Marketing

People that take your order and

charge

Basic Principles

• A system is greater than the sum of its parts:• In the case of this system, the sums of its parts

give as a result a hamburger but it isn’t just that, it is the cycle it makes to continue the production.

• The system must exhibit some predictability:• From the input (vegetables, meat, bread, soda

concentrate, etc.) you will get a prepared meal, for example: Fries, hamburgers, soda

• Though each sub-system is a self contained unit, it is part of a greater order:

• Each subsystem contributes in some way to the goal of McDonalds, for example the person who prepares the hamburgers allows the company to have sales. These sales are acknowledged by the financial department which allows more raw products to be bought and turned once more into a hamburger.

• Highly complex systems may have to be broken into sub-systems so each one can be analyzed and understood and reassembled.

• To understand one the system you need to know what each system individually does. What the financial department or the person who brings together the hamburgers do, need to be isolated, so then they can be fitted into the companies goal and how they contribute to achieve it.

• A system is a dynamic network of intercommunicating elements. A change in one of them may produce a change in all the others:

• If there is no beef, maybe chicken hamburgers will then have to be produced in order to continue the production. This will affect all the subsystems; the wrapping will be different, also will the preparation, and the sales price.

• When sub-systems are arranged in a series, the output of one is the input for another, so if one is altered all should be altered.

• The person, who receives meet to cook after coition passes it as an output; this is the input for the person who assembles the hamburger.

Sources

• http://www.mcdonalds.com.mx/• http://www.mcdonalds.es/#/home/