maximizing relationships within the revenue cycle · history/background of pfs • the industrial...
Post on 06-Oct-2020
2 Views
Preview:
TRANSCRIPT
Maximizing Relationships within the Revenue Cycle
Chris Johnson CHFP Senior Revenue Cycle Consultant Trubridge, LLC
Agenda
• History/Background
• Roles and Responsibilities
• A walk through the Revenue Cycle
• Revenue Cycle Steering Committee
Look familiar?
HIM Director PFS Director
Is this how you see your PFS Director?
HIM Director PFS Director
Is this how your PFS Director sees you?
Let’s end the feud
History/Background
History/Background of HIM • Medical Record’s roots stemmed from early
Astrologers in the 14th century • Hospitals began keeping Medical Records in the late
1700’s • 3 categories of early medical records:
– Rudimentary (Europe): • Lists the names of clients and their payments for
treatment
– Narratives of Cure (Greece): • Recorded advice to patients about diet, recipes, and
lessons for surgeons
– Early Modern (England): • Name, date, complaint, history, diagnosis,
remedy/therapy and payment
History/Background of PFS
• The Industrial Age resulted in mills and factories seeing an increase in work related injuries
• Doctors charged what they felt patients could afford on a case-by-case basis
• No standard payment system
• In the 1920s, individual hospitals began offering services on a pre-paid plan (i.e. Insurance)
• Great Depression caused hospital administrators to face a choice of federal funding for the poor
Now let’s talk about roles
No…not that kind of rolls
Roles and Responsibilities
Roles:
• Health Information Management (HIM) – the practice of acquiring, analyzing, and protecting
medical information vital to providing quality patient care. It is a combination of business, science, and information technology.
• Patient Financial Services (PFS) – administrative functions that contribute to the capture,
management, and collection of patient services revenue
HIM
• Paper Chart
• Electronic Record
• Collecting Documentation
• Coding
• Queries
• ROI
Responsibilities:
PFS
• Patient Access
• Revenue Capture
• Claims Submission
• Claims Follow-Up
• Rejections/Denials
• Reimbursement
Always a Balancing Actct
PFS
Dollars
Collect monies due, timely
Data
Always start with the Why?
Data vs.
• Disease Management
• Record of Documentation
• Claims Submission
Dollars
• Provides Capital for
• Equipment
• Facilities
• PAYROLL
• Both employ the same basic skills
– Eye for detail
– Knowledge of medical terminology
– Knowledge of HIPAA
– Proper completion of medical forms
• The best coders have knowledge in billing
• The best billers have knowledge in coding
• Comparable salaries and a high expected employment growth
A walk through the Revenue Cycle
The Revenue Cycle Insanity
DENIAL &
APPEAL
MANAGEMENT SCHEDULING
PRE-REG &
PRE-CERT
INSURANCE
VERIFICATION
FINANCIAL
COUNSELING
REGISTRATION
CHARGE
CAPTURE
& ENTRY
MEDICAL
MANAGEMENT CLAIMS
SUBMISSION
THIRD PARTY
FOLLOW-UP
PAYMENT
POSTING
CONTRACT
NEGOTIATION /
ADMIN.
REJECTION
PROCESSING
MEDICAL
RECORDS &
CODING
PATIENT
Revenue
Information
Systems
The Revenue Cycle Simplified
Patient Access
Data Processing
HIM Insurance
Collections
Patient Access
Scheduling Pre-Reg Registration
Data Processing
Charge Capture
Receipting Closing
A/R Days
HIM Chart Prep Deficiencies Coding
Insurance Billing Edits Claims
Submission Claims
Follow-Up
Collections Financial Counselors
Patient Statements
Bad Debt Write-Offs
Step-by-Step
The Revenue Cycle Simplified
Revenue
Reg. Scheduling/ Pre-Reg
Charge Capture
Coding Accuracy
Billing Edits
Rejection/ Denials
Appeals/ Underpays
Data Analysis
Clinical Documentation
1. Do We Have a Leaky Pipe? 2. Where are the Leaks? 3. Collaborate to Plug the Leaks.
Revenue Cycle Steering Committee
– To ensure effective communication, involvement of key senior management personnel is critical.
– Establish mechanisms to facilitate formal and informal communication with key hospital members.
– This committee should continue indefinitely, while evolving and growing to meet the facility’s needs.
Revenue Cycle Steering Committee
Revenue Cycle Steering Committee
• Steps to begin:
– Meeting charter
• Compliance and Collections
• Participants and their roles
• Recurring location, date, time
– Report Card
– Action Plan
– Subcommittees
www.trubridge.com @trubridgesvc
Keyword TruBridge
facebook.com/trubridgeservices
Chris Johnson CHFP Senior Revenue Cycle Consultant Trubridge, LLC
top related