managing high performance - simplehr.co.uk€¦ · managing high performance growing people,...

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Managing High Performance

Growing People, Managing Talent

Alistair B Williams Chartered FCIPD

Director Simple HR

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Agenda

0900 Tea & biscuits

0930 Kick off

1100 More Tea & biscuits

1300 Lunch

1345 Second half

1500 Yet more tea & biscuits

1630 Wrap up

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S I M P L E H R

P O P Q U Z I

2 0 1 1

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Press This

We Get This

Plippers at the ready...

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1. I know absolutely know what I

am doing

2. I have no idea what is going on

Vote Now

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十年樹木，百年樹人。

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History and background

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Developing Talent

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What does talent look like today

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personalities

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experience

skill

love sex

friends

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psychometrics

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The Different Personality Types

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•Guarded

•Keeps feelings private

•Makes decisions based on evidence (objective)

•Focuses conversations on issues & tasks, stays on subject

•More formal & proper

•Tends to stick to the agenda

•Fact orientated

•Shows & shares feelings

•Makes most decisions based on feelings (subjective)

•During conversations often disagrees

•Relaxed & warm

•Easy to get to know

•Flexible about how their time is used by others

•Prefers to work with others

•Initiates & accepts physical contact

•Likes talking about feelings

•Friendly handshake

•responsive to visions/concepts/dreams

I think that I am more...

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1. People centered

2. Task focused

Vote Now

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The Different Personality Types

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•Approaches risk, decisions or change slowly/cautiously

•Infrequent contributor to group discussions

•Often makes qualified statements.

e.g “according to my sources” or “I think so”

•Questions tend to be for clarification/support/information

•More patient & co-operative

•Reserved

•Diplomatic & collaborative

•Eye contact is intermittent

•Gentle handshake

•Most likely to go along when not in agreement (if its no big deal)

•Tends to follow established rules & policies.

•Approaches risk, decisions or change

quickly/spontaneously

•Frequent & forceful contributor to group discussions

•Frequently uses gesture & tone to emphasise points

•Often makes emphatic statements.

e.g “I’m positive!” or “Absolutely”

•Questions tend to be rhetorical

•less patient, more competitive

•Confronting, controlling

•Intense, assertive

•Maintains eye contact

•More likely to introduce themselves

I think that I am more...

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1. Acting

2. Considering

Vote Now

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Personality type, a simple model

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Dependable

Driver Detail

Democrat

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The Democrats Show & share feelings freely

Make most decisions based of feelings

Often digresses in conversation

Easy to get to know

Flexible on how their time is used by others

Prefers to work with others

Shows more enthusiasm than average people

Initiate & accept physical contact

Friendly handshake Words used to describe them:

charismatic optimistic persuasive

friendly influential confident

verbal positive participative

Words which usually Do Not describe them:

O factual O reserved O reflective O probing

O quiet O serious O logical O withdrawn

O self conscious

Approaches risk, decisions or change slowly/cautiously

Infrequent contributor to group discussions

Often makes qualified statements

E.G “according to my sources” or “I think so”

Questions tend to be for clarification/support/information

More patient & co-operative

Reserved

Diplomatic & collaborative

Eye contact is intermittent

Most likely to go along when not in agreement (if its no big deal)

Tends to follow established rules & policies

Gentle handshake

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The Dependables

Words used to describe them:

self-controlled relaxed persistent

non-demonstrative good listener

steady kind patient diplomatic

co-operative collaborative

Words which usually Do Not describe them:

O restive O impetuous O impulsive O anxious

O impatient O eager O fault-finding

O self-critical

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The Drivers Tends to bend & break rules

Frequently uses gestures and tones to emphasise points

Frequent & forceful contributor to group discussions

Often makes emphatic statements e.g. “i’m positive!” Or “absolutely”

Questions tend to be rhetorical

Less patient, more competitive

Confronting, controlling

Maintains eye contact

More likely to introduce themselves

Firm handshake

Words used to describe them:

competitive daring forceful aggressive

self-starting decisive intense blunt

overbearing intolerant

Words which usually Do Not describe them:

O modest O hesitant O mild O indecisive

O unassuming O unpretentious

O over-cautious

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The Detailed Guarded

Keeps feelings private

Makes decisions based on evidence (objective)

Focuses conversations on issues & tasks, stays on subject

More formal & proper

Tends to stick to the agenda

Fact orientated

Shows less enthusiasm than the average person

Primarily task orientated

Tends to be less demonstrative

Formal handshake

Words used to describe them:

disciplined careful systematic

precise cautious conservative

perfection seeking logical reserved

Words which usually Do Not describe them:

O stubborn O tactless O defiant O rebellious

O careless O independent O obstinate

O opinionated

I think I am largely...

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Rank your top 2 choices in order, voting for your preferred choice first

1. Dependable

2. Driver

3. Democrat

4. Detail

Enter number(s) then press 'Send'

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Talk to the person next to you about how your personality effects your behaviours at work

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Adaptive behaviour

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Two base motivators

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Hierarchy of needs

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motivations

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Autonomy

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Mastery

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Purpose

Motivating

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Make it Real

Buddy up…

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Read & discuss

your buddy’s

profile and try to

work out what

motivates

them.

Reward & recognition

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Training Coaching Mentoring

Usually sessional Usually fixed term Much longer term relationship

Highly structured Quite structured More informal

Focus on specific knowledge

Focused on specific needs

Broader view of the person

Facilitated by an expert trainer

Conducted by a competent coach

Usually a senior or more experienced manager, that can act as a champion

Focus is on task Focus is on issues at work

Focus is on personal and career development

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What are you aiming for?

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individual

departmental organisational

customer

Management & Leadership

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Great to be

needed &

admired

Management Style

Autocratic Paternalistic

Democratic Laissez-faire

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MBWA

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Delegation

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Accountability

Authority

Empowerment

Responsibility

Control

Requirement for delegation

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Effective Delegation

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Competent & motivated person

Clear task definition & agreement

Access to adequate resource

Appropriate support & supervision

Trust & Check

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Comfort

Zone

High

Performance

Zone

Apathy

Zone

Burnout

Zone

Challenge

Support

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Effective goals are

Specific

Measurable

Achievable

Realistic

Time specific

Agreed

Super Simple

KIP’s

Apples for apples

KISS

Trend more than absolute

Relevant

Agreed

Regular

Consistent

Complex

Difficult to measure

Changing

Paralysis by Analysis

Time consuming

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Balanced Scorecard

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Vision Ensure

compliance and

easy access to

employee

information

Goals •Customer

satisfaction

•Compliance

•Reduced

management

load

Reduced managing

Reduce stress

Compliance

Customer

satisfaction •Reduce stress

•Easy of use

•Service availability

•Speed of access

KPI reporting

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Personal

Development

Planning

Agreement

Measure

Feedback

Positive

reinforcement

Shared views

I find appraisal really benificial...

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Yes 1.

No 2.

Vote Now

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Buddy up…

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Facilitate

Enable

Encourage

Empower

Explore

Reflect

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Be clear

Be honest

Be consistent

Be constructive

When communicating Goals

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Recognise potential

Identify opportunity

GAP analysis

Strategic alignment

Dev plan

Empower

Measure and review

Evaluate

Iterate

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Growing People, Managing Talent

THANKS FOR YOUR

ATTENTION

Facilitated by Alistair Williams Chartered FCIPD Director of Simple HR Ltd