managing flexcast delivery with the res dynamic desktop studio

Managing FlexCast Deliverywith the RES Dynamic Desktop Studio

Bob JanssenChief Technology Officer

B.Janssen@ressoftware.com

Jeff FisherVP Business Development

J.Fisher@ressoftware.com

• App and Desktop Delivery Evolution• Introducing The Hybrid Desktop• User Workspace Management• Customer Testimonial – Bank of American

Fork• Citrix FlexCast + RES Software

• Overview• Scenario Demos

• RES Software at a Glance

Session Overview

App and Desktop Delivery Options - 2001

Fixed Rich Client

Windows XP

Hosted Shared

On-Demand Apps

10 years ago, there were really only two architectures for providing Windows desktops and apps to users

• Rich Client• Hosted Shared Desktops

• On-Demand Apps• Hosted or streamed

App and Desktop Delivery Options – 2011

On-Demand Apps

Hosted Shared

LocalVM

Hosted VDI

StreamedVHD

Mobile Rich Client

Windows 7

Fast forward to today, and there are numerous delivery options• Rich Client• Hosted Shared Desktops• Hosted VDI Desktops

• Desktop Streaming• Local VM• On-Demand Apps

• Hosted or streamed

Client Computing Architectures – Reality Check• App and OS delivery technologies

increase the Agility and productivity of end users Complexity of infrastructure management

• No single delivery solution covers all use cases

• All SBC architectures involve some sort of compromise

• Not all applications can be virtualized (locally or remotely)

• The proverbial “Year of VDI” that never comes

• Rich PCs still the dominant endpoint• Windows Client market share as of 3/15/11 =

89.69%*

“The concept of locking everything out except what you manage probably isn't going to work."

— Rich Mogull, Research VP

• Many companies have already embraced a “hybrid desktop environment”

• Multiple delivery technologies serve specific groups of users• Rich laptops for mobile workers• Fixed desktops for stationary knowledge workers• Hosted shared desktops for task users

• For a new generation of users whose needs, devices and locations change regularly, focus is on providing a “hybrid desktop”

• Combining delivery approaches (often used simultaneously) to satisfy the increasingly complex requirements of their end-users

• Rich laptops with application hosting for apps with high security requirements• VDI desktops with application streaming to move toward a more stateless architecture

Introducing The Hybrid Desktop

How Desktops are Managed Today

Desktop

User Session(Logon) Scripts

User ProfilesGroup Policies

Operating System

Applications

App Config

App Data

Print Config

User Settings

Security

User Data

London

New York

Paris

Amsterdam BerlinChicago

Tokyo

B

Enter Hybrid Desktops

Citrix XenApp,Citrix XenClient,

Citrix XenDesktop

Citrix XenAppMicrosoft App-V

(Remote / Virtual)

Desktop

User Session

Operating System

Applications

(Logon) ScriptsUser Profiles

Group Policies

London

New York

Paris

Amsterdam

ChicagoBerlin

Tokyo

B

Ensuring consistent personalization wherever and however users connect so they don’t waste time recreating preferences

Challenges with Hybrid Desktops

Maintaining required configurations and compliance such as mapping users to the correct network resources for their location, locking down desktops where appropriate and supporting corporate compliance in the user’s environment (i.e. legal disclaimers in an email signature)Enforcing security associated with the applications people can use, the data they can access, and the actions they can perform based on their location, device, and network connection

Tracking usage of the many elements of the hybrid desktop infrastructure, from applications to server sessions, to maintain licensing compliance

The Missing Piece…

User Workspace Management

ApplicationsData

PrinterSettings

IdentityLocationDeviceTime

User Workspace

AdaptiveSecurity

DesktopContent

UserContext

ApplicationsData

DeviceNetwork

Workspace Composer

B

Desktop

User Workspace Management

IdentityLocationDeviceTime

User Workspace

AdaptiveSecurity

DesktopContent

UserContext

ApplicationsData

DeviceNetwork

Workspace Manager Datastore

Workspace Composer

Console

Filter Drivers

Agent

Local CacheWorkspace Manager Datastore (Replica)

ApplicationsData

PrinterSettings

App ConfigApp DataUser Data

Printer ConfigUser

SettingsSecurity

LocationsIdentities

B

User Workspace Management

Desktop

User Session(Logon) Scripts

User ProfilesGroup Policies

User Workspace

Operating System

Applications

App Config

App Data

Print Config

User Settings

Security

User Data

App Config

App Data

Print Config

User Settings

Security

User Data

London

New York

Paris

Amsterdam BerlinChicago

Tokyo

Locations

Identities

B

Ensuring consistent personalization wherever and however users connect so they don’t waste time recreating preferences

Challenges with Hybrid Desktops

Maintaining required configurations and compliance such as mapping users to the correct network resources for their location, locking down desktops where appropriate and supporting corporate compliance in the user’s environment (i.e. legal disclaimers in an email signature)Enforcing security associated with the applications people can use, the data they can access, and the actions they can perform based on their location, device, and network connection

Tracking usage of the many elements of the hybrid desktop infrastructure, from applications to server sessions, to maintain licensing compliance

B

• Deployed RES Workspace Manager

• Noticed an immediate positive reaction from end users

• Rolled out Citrix XenApp to meet this need — 35 published applications

• Needed a solution to bring newly acquired banks onboard quickly

• 15 different bank locations, more than 250 end users

• IT staff of three individuals

Challenge Solution Benefits from RES

Customer Reference: Bank of American Fork

• XenDesktop POC beginning this quarter

• Adoption of new virtual desktops easy for users with RES

• Easier rollout for IT

• RES will help centrally manage hybrid environment

• Faster publication of applications

• Central management, reduced IT support costs

• Improved user satisfaction and productivity — better customer service

• Take full advantage of the benefits of XenApp — adoption of thin clients, centralization of sensitive data for added security

• Ability to give remote and after hours users access to corporate resources without using laptops

Challenge Enhanced BenefitsRES and

XenDesktop

Customer Reference: Bank of American Fork

Citrix FlexCast + RES Software

RES Workspace Manager 2011

Security &Performance

• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges

Advanced Administration

• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting

• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings

Composition & Personalization

B

The Offline Data Dilemma

Mobile users require a subset of their data to be available offline (documents, e-mail)

• Windows Offline Folders are difficult to set up and troubleshoot

• Microsoft SyncToy works great but is not an enterprise solution

Use Folder Synchronization to design the data neighborhood around the user and control how data automatically follows the user

B

The User Profile Barrier

• Local Desktop Profiles versus Remote Desktop Profiles• V1 User Profiles (XP) versus V2 User Profiles (Windows

7)• Virtualized applications versus installed applicationsRoaming User Profiles are:

– Monolithic– Session based– Not versioned

Use Zero Profile Technology to store user settings independently per application, apply settings just in time and roll back user settings on demand B

Dealing with E-mail Settings• Each user requires unique but uniform e-mail

signature• Each business unit requires their own legal disclaimer• Each desktop type needs a different Outlook config• Scripting only deals with config and is not suitable for

virtual apps and is difficult to troubleshoot• E-mail profiles get corrupted over time and are

depending on roaming user profiles

Use E-mail Settings to control and configure e-mail signatures, legal disclaimers and connect mailboxes for any user on any device

B

DEMO

RES Workspace Manager

Composition & Personalization

B

RES Workspace Manager 2011

Security &Performance

Advanced Administration

• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges

• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting

• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings

Composition & Personalization

B

FlexCast with RES Advanced Administration• Citrix XenApp integration

– Automatic application publishing– Full integration with Citrix XenApp streaming– Provides single pane of glass to administrators

• License metering– For virtual, remote or installed applications– Any license metering type is supported

• Application usage tracking– Keep track of who is using what, when and where– Works across all types of desktops– Great for targeting pilot users or decommissioning obsolete

applicationsB

RES Workspace Manager 2011

Security &Performance

Advanced Administration

• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges

• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting

• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings

Composition & Personalization

BB

RES Workspace Manager 2011

Security &Performance

Advanced Administration

• Removable Disk Control• Application Access• Network Security• User Installed Applications• Locations and Devices• Dynamic Privileges

• Delegation of Control• Remote Application • Integration• Instant Reporting • Compliancy• Tracking and Reporting

• Desktop Transformation• Application Management• Zero Profile Technology• Workspace Analysis• Folder Synchronization• Email Settings

Composition & Personalization

• Context aware adaptive security– Data– Applications– Websites– Network

• Dynamic privileges– Principle of least privilege– Elevate processes without modifying user account/ context

• Multi-factor authentication• Control User Installed Applications

FlexCast with RES Security & Performance

B

DEMO

RES Workspace Manager

Security &Performance

B

Citrix FlexCast + RES Software

RES Software at a Glance

Focus on EMEAand the US

1,500,000+ Licenses sold

4,000+ customers

18 distributors worldwide120+ certified resellers

Privately owned and venture–backed

Not only a quick fix, but a

future- ready concept

RES Software Elevated toCitrix Ready Leadership Partner

Announcing at Synergy 2011…

“RES has been a long-standing Citrix Ready partner and the elevation to a Leadership partner is a testament to the value they bring to Citrix desktop virtualization solutions.”

Gordon Payne

Senior Vice Presidentand General ManagerDesktop Division

• Second session entitled, “RES Software Solutions for Desktop Transformation” tomorrow at 2pm in Room 2024

• Please come visit us on the show floor at booth 308• Live demos and in-booth presentations• Special license promotion

• Check out the Desktop Transformation Pavilion

Thank You!

Bob JanssenChief Technology Officerb.janssen@ressoftware.com

Jeff FisherVP, Business Developmentj.fisher@ressoftware.com