management information system on hdfc

'HDFC' - A HOUSEHOLD NAME THAT INDIANS PROUDLY RECKON WITH!

HDFC

Housing Development Finance Corporation Limited (HDFC

Ltd.) was established in 1977 with the primary objective of

meeting a social need of encouraging home ownership by

providing long-term finance to households.

Over the last three decades, HDFC has turned the concept

of housing finance for the growing middle class in India into

a world-class enterprise with excellent reputation for

professionalism, integrity and impeccable service.

ORGANISATION & MANAGEMENT HDFC is a professionally managed organisation with a board

of directors consisting of eminent persons, professionals who

represent various fields including finance, taxation,

construction and urban policy & development.

The board primarily focuses on strategy formulation, policy

and control, designed to deliver increasing value to

stakeholders.

Mr. Deepak S. Parekh Chairman

Mr. Keshub Mahindra Vice Chairman

Mr. Keki. M. Mistry Vice Chairman & CEO

HDFC GOALS

Develop close relationships with individual households.

Maintain our position as the premier housing finance

institution in the country.

Transform ideas into viable and creative solutions.

To grow through diversification by gaining leverage from

our existing client base.

To nurture the values and ethos of Brand HDFC through

all its Subsidiaries and Associate Companies. 

HDFC Bank

HDFC Asset Management Company Ltd

HDFC Standard Life Insurance Company Limited

HDFC Sales

HDFC ERGO General Insurance Company ltd ( formerly

HDFC General Insurance Company Ltd)

HDFC Investments Ltd

GRUH Finance Ltd.

SUBSIDIARIES AND ASSOCIATE COMPANIES OF HDFC

MANAGEMENT INFORMATION SYSTEM

A Management information system (MIS) is a subset of the

overall internal control of a business covering the application of people,

documents, technologies, and procedures by management accountants

to solve business problems such as costing a product, service or a

business-wide strategy.

MIS should be designed to achieve the following goals:

Enhance communication among employees.

Deliver complex material throughout the institution.

Provide an objective system for recording and aggregating

information.

Reduce expenses related to labor-intensive manual activities.

Support the organization's strategic goals and direction

INFORMATION SYSTEM IN HDFC 

• Information technology can be a strategic tool in making HDFC more

efficient and effective. HDFC can reach more people in more efficient way

by implementing right management information system. IT creates an

evolution in whole world in every business and so in banking system.

• Due to IS employees can easily connect with other branches, customer

service get improved, online banking emerged and lot of others benefits

MAIN SERVICES:Consumer Banking

Wholesale Banking

ORGANISATIONAL RESOURCES Application Software:-

1. General Application Software :  Microsoft Office NOD32 Anti-Virus Adobe Reader Database management software Integrated software : CLARIS , LOTUS

2 . Specific Application Software : HR software called “ ATLAS “ Accounting software called “TALLY” Marketing software called “ CALLPAN “ Financial software called “SPSS”

TOPOLOGY USED IN HDFC

Hybrid topology is used which consist of ring and bus

network. The bus trunk serves as a backbone Of

network.

Transaction Processing Systems (TPS)

TYPE : Operational-level

INPUTS : Transactions, Events

PROCESSING : Updating

OUTPUTS : Detailed Reports

USERS : Operations Personnel, Supervisors

DECISION-MAKING : Highly Structured

EXAMPLE: Payroll, Accounts Payable

PAYROLL

A Symbolic Representation for a payroll TPS

EMPLOYEE RECORD

 All employees are supposed to login when they enter the

bank and logout. The software used is called EMPOWER. This

device is connected with the HUB which continuously makes

record of their hours spent in the bank. This help

management to monitor the working efficiency of an

employee.

Employee Job Login SOFTWARE

CALLED “EMPOWER”

HUB

Employee Job Logout

CUSTOMER INQUIRY

FAST PATH 7100

FUNDS TRANSFER

FAST PATH 1006Go to the option by using the Fast path 1006

CHALLENGES FACED BY HDFC 

PROPER MIS IS NOT ABLE TO FORM AS IT LACKS

STANDARISATION AND IS RAPIDLY GROWING.

SOMETIMES THERE IS LACK OF COMMITMENT FROM

THE MANAGEMENT

THERE IS RESISTANCE OF CHANGE 

RECOMMENDATIONS

SOFTWARE INDUSTRY NEEDS TO DO MORE IN

DEVELOPING QUALITY SOFTWARE

PROPER TRAINING SHOULD BE GIVEN TO

EVERYONE ABOUT HOW TO USE THE SOFTWARE

EFFICIENTLY.

CAPACITY WITHIN INSTITUTION SHOULD BE

MANAGED PROPERLY

By

Shashi Kumar M .R

MBA

1NZ12MBA51

NEW HORIZON COLLEGE OF MANAGEMENT STUDIES