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Making IP Telephony Simple… Update Date: 10-09-2015
Making IP Telephony Simple… Update Date: 10-09-2015
REVE Systems offers a comprehensive and dynamic carrier grade solution through its most significant
innovation iTel Switch Plus. iTel Switch Plus is one of the most popular and market leader soft switch
brand for the global retail and wholesale platform. iTel Switch Plus ensures most reliable and cost
effective solution that can help entrepreneurs grow as a giant global carrier in VoIP industry. Multi-
level reseller support, easy end user interface, integrated billing, and class 4 & 5 soft switch features
are some of the core competencies of iTel Switch Plus.
ACHIEVEMENTS:
* 10,000 SIP transaction/sec while using 3% CPU
* 5000 SIP registration/Sec while using 3.5 CPU usages
* Maximum 14,000 SIP registrations/Sec
* CPS 625 for mentioned Hardware
* Maximum handled call in one server (Mid Level H/W):
•15,000 calls without Media
•5,000 calls with Media
Making IP Telephony Simple… Update Date: 10-09-2015
UNIQUE ADVANTAGES OF ITEL SWITCH PLUS
Supports All Modes Of VoIP Business
Quickest Call Connectivity
Wholesale and Retail solution In Single Platform
Distributed Architecture To Maximize Server Efficiency
Scalability Without Service Interruption
Instant Data Back Up Panel and Replication facility to protect Data loss
Behavioural Based Alarm Through Email & SMS
Dashboard To Give An Overview Of Your Business Status
Supports all modes of Routing tools
Stable while handling large Call volume
Client Balance Can Never Go Negative
Separate Database for Failed and Successful CDR to make sure smart and fastest
Reporting
Supports Multiple online Payment Gateways
Supports International Mobile Top Up and Money Transfer
Easy Migration Facility from Other Switch with all necessary data
Data Backup For Redundancy
Making IP Telephony Simple… Update Date: 10-09-2015
FEATURES ITEL SWITCH PLUS:
SL No. Feature Remarks
1. Client Management:
iTel Switch Plus supports 4 types of clients. They are
Reseller,
Originating,
Terminating and
Both (Originating & Terminating).
Admin will have the below key features to manage these clients:
Create unlimited Resellers
Create “Commission Based” or “Rate Based” resellers
Set Balance and Rate Plans for the reseller
Supports both type of payment -Prepaid and Postpaid.
Number of call for Reseller can be controlled.
Client authentication can be done by IP, Prefix and
Caller ID.
2. Rate Plan Management:
Cutting-edge Rate Management Module of iTel Switch Plus can
be used for
Assigning different rate plan for originating and
terminating clients.
Prefix wise rate plan management
FnF rate plan
Voice packages with separate rate plans
Option to Add TAX on rate plan
Easily create New Rataplan by changing a specific
amount (of % value) in existing rataplan.
Time Slotting facility (Peek/off Peek) based on
destination
Recharge Card
Set Future rataplan for auto-activation on “ Particular
date and time”
Fast Upload and easy to Download Rate plan as CSV
file.
Making IP Telephony Simple… Update Date: 10-09-2015
3. Route Management:
a) Routing Methods to ensure maximum profitability:
Prefix Based Group Routing
Destination Code wise Routing
Priority Base Routing
Longest Destination Code Base Routing
Loss Less Routing (LLR)
Time Base Routing
Percentage base routing
Quality Base Routing
Quality Base LCR routing
Traffic sharing or Percentage Base Routing
Least Cost Routing(LCR)
Client Wise Specific Routing
Port capacity Base Routing
Stop Retry Facility
Error Code Base Routing
Translation Base Routing
b) Routing with GSM Gateway:
Supports GSM Gateway or VOIP SIP BOX to terminate
calls with Private gateway
c) Number Portability:
iTel Switch Plus offers the best routing features to
comfortably handle and manage call terminations to
places where Mobile Number Portability is available.
Mobile Operators are offering mobile number
portability facility to all their customers, whereby they
can switch between carriers by keeping their same
mobile number.
4. Advanced Monitoring
System
Monitoring system for iTel Switch Plus will allow the user to get
detailed and summary reports to manage and plan the business
Transparent monitoring system with detail and
summery reports.
Monitoring Graph (Pie chart, Bar Graph)
Active Call List
Making IP Telephony Simple… Update Date: 10-09-2015
Active registration
Advanced live call log monitor facility along with
detailed SIP log
Financial report (Profit loss report, Invoice generation
, Recharge History)
5. Call simulator
Call Simulator feature allows service provider or admin to test PINs
with the available routes and check if they are performing
properly. The main functions of Call simulators are -
Check for termination or PIN related issues to a
particular dialed number or for a particular route.
Check routing Sequence among available routes and
explore the status.
Check balance and rate plan.
Check Gateway and Rout quality
Mailing option for sending the report to the vendor.
It provides the information of available route list and
routing sequence.
6. Monitoring Dashboard
Dashboard plays an important role in planning, monitoring and
forecasting business condition. In our dashboard at a glance
admin can see following Data:
Live Statistics
Call statistics
Server Status
Revenue Status
System Client Status
Last Days Statistics
Top 10 customers/ Gateway wise report
Country wise report
7. Security
iTel Switch Plus values maximum security for the users to avoid
unauthorized login attempts or hacking and ensure a
uninterrupted profitable business.
Provides second layer authentication by integrating
OTP device for admin and reseller access.
Set user wise role and build IP restriction.
Https Supported WEB page
Making IP Telephony Simple… Update Date: 10-09-2015
Encrypted password in Database
Auto block of “Username and Password” for
consecutive failed attempts
System will force to Change password on every month
8. Behavioral Based Alarm
System can generate and send alarm to Admin via SMS or Mail:
Server performance based on Disk Usage, Memory
Usage and CPU usage
Performance alert based on ASR< ACD and Average
PDD
Impulsive call termination
Unexpected amount recharge
Rapid increase in call volume
Low balance
Replication status
Security alarm
Database backup alert
Unauthorized user access alert
Blacklisted IP Alert
9. Payment Module:
iTel Switch Plus supports multiple payment Modules. Such as-
Online payment gateway
Recharge Card
Bank/Exchange Payment
Online Payment Gateway:
End users, originating carriers & resellers can pay to the service
providers via VISA, Master, and American Express Cards. Not only
Admin but also resellers can configure their own payment
gateway from their panel and can also receive payment from
their own clients. iTel Switch plus Supports following payment
gateways:
PayPal
Authorized.net
eProcessing
CASHU
Payment Wall
Btaintree
Making IP Telephony Simple… Update Date: 10-09-2015
Ingenico
Recharge Card:
Generate recharge Card which can be used to
recharge client’s account.
Bank/Exchange Payment :
Admin can set currency conversion rate to adjust
balance in billing automatically.
To keep track and to inform admin, clients can Make
payments at Bank and Exchanges and upload
information in System.
10. Mobile TOP UP Facility:
User can enjoy Top-up facility from any part of the world by using
the same VoIP Pin.
a) MTU Report Modification
b) MTU Failed Reason on Report
c) Supported Payment Gateways are as follows:
TransferTo
Ezetop
RechargeNow
PrepayNation
PayPoint
CellCom
TopUpForYou
TopUp24
Mobikwik
11. PIN to PIN call facility iTel Swith Plus can be configured for Free or Chargeable PIN to
PIN call facilities.
12. Reseller partition Reseller Partitioning, administrator can create a new customized
billing interface for his resellers
13. Commission Based
Reseller or Agent Module
This module will promote the business of Admin by helping
individuals who will be an Agent of the Admin.
Admin will provide a certain percentage as a
commission with the balance of Agent and this
commission value will be the profit of that Agent.
This module will promote Admin business with the help
of individuals who will be an Agent to the Admin.
Making IP Telephony Simple… Update Date: 10-09-2015
Admin will provide a certain percentage as a
commission with the balance of Agent and this
commission value will be the profit of that Agent.
Delete option for inactive Reseller or client.
An Agent can do the following things on behalf of
Admin:
o Creates new pin for the Admin
o Recharge every pin of Admin
o Generate recharge Card
14. Never Go Negative
NGN is a next generation billing feature that intelligently prevents
user account balance from going negative. This feature of this SIP
soft switch is specially developed in order to prevent the losses
incurred by many resellers. Switch can stop a running call if there
is insufficient balance
15. Supports multiple
language
By default, switch has 10 languages such as English, Bengali,
French, Spanish, Turkish, Arabic etc. but we can add other
languages as per the preference of clients.
16. IVR Recharge User can hear account balance or recharge information through
IVR (Interactive Voice Response)
17. End user access panel
Through this option end-user will be able to do following things-
End user can check balance and Call Details
End user can check destination wise rate
Can Recharge from WEB
Can make VOIP Calls from WEB
Can do Mobile TOP UP
Can use online payment gateway
18. Call Record Facility System can save voice conversation and Admin can listen the
audio from the web.
19. Video Call Supports Video Call
20. Advanced Role
Management
Supports Multiple role Management and can allocate with
different System user.
21. Class 5 Features
iTel Switch plus have following class 5 Features:
Call Forking
Extension Calling
Making IP Telephony Simple… Update Date: 10-09-2015
PIN to PIN calling
Call Forwarding (Via IVR)
Call Waiting
Music on hold
Three-Way Conferencing
Video Calling
Prepaid and Post Paid Client Management and
Invoicing
FAX and Voice Mail ( Will come soon)
22. Online Signup
With this features anyone can get his account instantly. We are
supporting following features of online signup:
PIN, Reseller and IP client Signup available
Switch have own Signup Page to support this facility
If Needed User can integrate this Signup with his
WEBSITE by using API
23. Reporting
iTel switch plus have Comprehensive and flexible Reporting along
with following Features:
User can generate report for both Terminating and
originating destination code.
PIN client can check their CDR within a custom date
Summary report from Pin panel
Reporting at Originating client panel
Reporting for Both type client
Reporting with Custom date
Unused PIN Report
24. Auto Invoice and Due
Date in Invoice
Our soft switch have Client and prefix wise auto invoice
generation facilities to reduce manual invoicing load
of the user.
Client wise auto invoice to reduce manual invoicing
load for the user
25. IM Message
Broadcasting
Admin can broadcast message based on country, PIN batch and
even single PIN.
This messages can also be scheduled to be sent
latter.
Making IP Telephony Simple… Update Date: 10-09-2015
26. IP Firewall Management
(White / Black Listing)
User can create White List or Black List of IPs to restrict and control
who can send calls through the system.
27.
Proxy and Non Proxy
Mode configuration for
IP client
Client wise Termination IP hiding facility. System can reduce
Server Bandwidth and load as well.
28. Client Authentication
facility
There are Multiple ways to authenticate clients such as -With IP,
Caller ID, and Prefix
29. Audio Codec Priority
configuration
As per the requirement user can set priority of Voice codec so that
termination switch can negotiate with the available of codec
termination.
30. Switch Partition
iTel Switch Plus provides complete switch partitioning facility,
which allows administrator to make switch partition and distribute
it to other clients. Every partition will be a completely new switch
and child partition switch owner can use it as an independent
switch.
Fully customized billing interface
Admin can change billing outlook anytime
Possible to assign domain name or IP wise separate
billing link
Admin can assign separate switch IP for each switch
partition (if server has additional IP)
Admin can assign same switch IP with different SIP port
if server has one available IP
Admin can block/unblock child partition switch
anytime
Admin can increase/decrease call volume of child
partition switch
31. Captured billing
modifications
General Activity Log report enables highest-level of
security
With this admin can trace all billing activities. It helps to
track the changed, updated, and deleted information
by any other existing user.
32. Facilities for CLI and Non
CLI CLI and Non CLI Route Checker:
Making IP Telephony Simple… Update Date: 10-09-2015
CLI and Non-CLI checker is a unique feature in iTel
Billing. Using this option user will be able to check their
route whether they are CLI or Non-CLI.
CLI Translation:
In our system we are giving opportunity for sending
Both Fixed and Random CLI. System will generate CLI
randomly based on given value by the user.
As per incoming CLI prefix you can change CLI before
sending termination
33. VoIP Web Dialer VoIP call facility through website
34. Routing for Number
Portability
iTel Switch Plus offers the best routing features to
comfortably handle and manage call terminations to
places where Mobile Number Portability is available.
Number Portability:
Mobile Operators are offering mobile number portability facility to
all their customers, whereby they can switch between carriers by
keeping their same mobile number.
35. Advertisement section Admin can set advertisement for his End User,
Originating IP client and for Resellers.
36. SMS Supports user wise separate rating and Billing
Supports Https and SMPP Based Gateway
37. Voice Package
Management
It comes with a readymade feature that enables its
users to easily offer call bundling to different
destinations clubbed into one, for higher reseller profits.
38. Refer a Friend
Automatically tracks all invites sent by your current
users through the social media platforms, to any non-
user and creates the appropriate database in the
billing system. This feature helps you to easily manage
all their rewards payable.
39. Promotion & Discounting
Module
According to Recharge Value Admin can offer
different Promotion and Discounting offer to the User
40. API Support all standard API to make sure communication
with 3rd party platform
Making IP Telephony Simple… Update Date: 10-09-2015
41. Call Center Support Supports Short Number and DID number to manage
Call Centre Solution
42. Online Data Backup
Panel
Web based Database backup Panel
Data backup Monitoring panel
Real time Replication Support
Notification Alert on Backup Status
43.
Supports
Bank/Exchange
Payment Update
Support currency conversation
Support Instant Payment and balance Adjustment
Save all transaction history
44. CDR Reprocess/ Re-
rating
Support client wise Reprocess facility to ensure Perfect
Invoice and loss
45. Separate Billing access
Panel for Multiple User
System Supports Separate Panel for Different User in
same system
Like Separate Panel for Reseller, Separate Panel for End
User, Separate Panel for IP client within same Billing Link
Making IP Telephony Simple… Update Date: 10-09-2015
Modules of ITEL SWITCH PLUS:
CALLING CARD PLATFORM:
1. Online Signup facility
2. Multiple user Authentication Mode
3. DID menu for Reseller
4. Call forward through IVR
5. Search PIN with Caller ID from Admin and Reseller Panel
6. Batch operations for PIN - Activate, Block, Delete
7. Find PIN list with Serial number.
8. Enable or Disable minutes IVR.
9. Auto Online Recharge option
10. Configurable welcome IVR for each DID
11. Supports Pin and Pin less calling
12. Supports Multisession
13. Speed Dial facility
14. Dialing option without # key
15. Supports IVR with multiple Currency
16. Chargeable DID call per min
17. Caller ID add option through IVR
18. Supports multiple payment system such as : PayPal, Master Card, VISA Card etc.
19. Time limiting option for DID call
20. Buying and Selling Cost for DID Calling card
21. Recharge using recharge card number only (no serial number of card is required)
22. DID for Outgoing Call
DID Forwarding :
The people those who travels frequently Forwarding DID is a very nice option for
them. The end user will collect a Forwarding DID number from the Admin of our
switch and can be used that DID to receive all Local GSM number to his foreign
GSM number. If he registered with the account than call will come fast to his
VOIP Pin account.
DID Multiplex:
New innovative features that will facilitate End user to do DID Hot dialing. That
means without any destination number any registered User can make call Via
DID number and it will pass automatically to the required GSM number.
Making IP Telephony Simple… Update Date: 10-09-2015
23. Business value
Pre-paid:
before using the DID.
Post-paid:
after successful call.
24. DID numbers will be deleted automatically by the system after time is being expired
25. DID purchase option from Client panel
26. Client can choose his own IVR Language (for both DID and minutes, balance IVR, call
back service)
27. DID wise Profit summary to keep close eye on your business
28. Rate Based Reseller can do DID business
CALL BACK SERVICE:
1. Single DID Number based calling facility
2. Balance IVR and minute IVR
3. Configurable DTMF timeout
4. 1st leg and 2nd leg call wise separate billing facility
5. Supports multiple call session
6. Configurable Welcome Message to imitate calls
7. Registering option through IVR
8. Support Multiple IVR language
9. Language Selection for end user on DID Call Back service 10. Can set different rate plan for the First leg call in Call Back Service
Making IP Telephony Simple… Update Date: 10-09-2015
SWITCH PARTITION
iTel Switch Plus provides switch partitioning facility. This feature allows administrator to make partitions of the
switch and distribute it to clients. Every partition (Child partitions) will act as independent switch. The total
concurrent call will be divided as per configuration between all partitions of the switch.
By default, administrator can generate 3 switch partitions but it's configurable and can allow switch partitioning
facility to his newly created child switch as well.
Note: Every switch partition will decrease the admin switch call volume and that volume will be assigned to child
partitioned switch.
Features:
Fully customized billing interface
Admin can change billing outlook anytime
Possible to assign domain name or IP wise separate billing link
Admin can assign separate switch IP for each switch partition (if server has additional IP)
Admin can assign same switch IP with different SIP port if server has one available IP
Admin can block/unblock child partition switch anytime
Admin can increase/decrease call volume of child partition switch
Making IP Telephony Simple… Update Date: 10-09-2015
RESELLER PARTITION
iTel Switch plus has introduced Reseller Partitioning where administrator can generate new customized billing
for his reseller and that new billing will be only accessible by that reseller along with his child reseller as well as
pin user.
Features
Unlimited reseller
partitioning in a single switch
Admin can modify billing
interface as per reseller’s
choice
Create new billing-domain
wise or additional IP
wise
Reseller wise realm to restrict
registration
Reseller he has to login
with his assigned link
User can provide Reseller Partition
without SIP login
restriction
Making IP Telephony Simple… Update Date: 10-09-2015
ITEL DATA BACKUP
Web based Online database management and Backup system
Options for taking back up from both main and replication server.
Separate module for Data Backup and Replication with situation status update.
Instant backup facilities and options for scheduling time to take backup by the system automatically.
Complete backup of main database and CDR backup of specific time.
Options for downloading backed up database from the server.
Complete information about important data like total number of client, Pin, Rate plan from both main
and replication database and also replication status information.
List of the entire backup database taken so far.
Notification via mail if replication broken.
AdvantagesSolution
DescriptionRisk FactorsBackground
Making IP Telephony Simple… Update Date: 10-09-2015
ITEL SECURITY DEVICE:
Two layer Security:
iTel Switch Plus is powered with two levels of protection- primary and secondary
I. The primary protection is an IP and Password based authentication that restricts any kind of
unauthorized IP access.
II. The secondary layer protection is the use of the iTel Security device. It is an electronic device,
which generates a One Time Password (OTP) or security code, required to be entered, at the
time of logging in to iTel Switch Plus.
Easy To Use:
I. It is easy to integrate with the System and just with one click any one can get the advanced
security.
II. This solution allows user to use a security within 60 sec and ensure a secure login.
Making IP Telephony Simple… Update Date: 10-09-2015
Mobile Apps (Mobile Billing)
iTel Switch Plus Mobile App has brought in new dimensions of ease and conveniences to the management of
VoIP businesses. It allows complete access to iTel Switch Plus from the mobile phone. Available in all leading
mobile platforms; Android, iOS, Windows Mobile the app allows Service Provider’s and Reseller’s to accomplish
important tasks like PIN generation, reseller creation, account recharging and more, from their fingertips.
Service provider can run their business from
anywhere through mobile.
Enjoy world’s easiest billing control interface.
24/7 updated information
Gain competitive advantage by identifying and solving
problem quickly.
Making IP Telephony Simple… Update Date: 10-09-2015
Alarm Management
By this feature, system will send a notification to user if any of the following limits will exceed or decrease. User
will be able to set expected threshold value for Notification.
Features:
System Alert (Based on CPU, RAM and HDD usages limit)
Performance Alert (Based on ACD, ASR and PDD)
Behavioral Alert
( Based on expensive Route, Call limit, Usages limit, Recharge limit and Gateway Down)
Making IP Telephony Simple… Update Date: 10-09-2015
TECHNICAL SPECIFICATION
OS Red Hat Enterprise, Fedora, Core, Cent OS (64 Bit)
Platform Linux / Unix based
Programing Code Behind Java
Protocol Use(VoIP/Web): SIP (RFC 3261), SIP-I, RTCP, RTP, H.323, T.38, STUN, Web Services, H.263,
Ajax, HTML, SDP
SMS SMPP & HTTP
Database Support MySQL, Oracle
Reporting Tools Crystal Report, Reporting Services
Browser Support Internet Explorer 5 or higher, Netscape 6.2 or higher, Mozilla Firefox 1.0,
Safari, Google Chrome or any web-browser supporting DOM,
JavaScript enabled.
Voice Codec Support In transparent mode bypasses all standard audio codecs
Voice Transcoding Support
In conversation mode: AMR, Broad Voice, iLBC, GSM, G.711 ,
G.722 , G.722.1, G.723.1, G.726, G.729, Speex
Web server Jakarta- Tomcat
Other VOIP Media Video (H.263, H264), Fax (T.38), DTMF, etc.
Tones DTMF (RFC 2833)
Supported Protocols Supported Protocols H.323, SIP (RFC 3261) & SIP-I
Full interoperability between industry standard protocols SIP,
H.323
Tunneling / Proxy Protocols : SIGTRAN, H.248, MEGACO
Tones : DTMF (RFC 2833)
Media : RTP, RTCP
FAX : T.38
Making IP Telephony Simple… Update Date: 10-09-2015
SERVER SPECIFICATION
FOR 1,000+ CONCURRENT CALL WITH A SINGLE SERVER (FULL PROXY MODE)
Processor Xeon 3.5 GHz, 6 core, 12 MB Cache or higher
Ram 12 GB
Hard disk At least 500 GB
Network Card 1 Gigabit Ethernet
FOR 3500+ CONCURRENT CALL WITH A SINGLE SERVER (NON PROXY MODE)
Processor Xeon 3.5 GHz, 6 core, 12 MB Cache or higher
Ram 16 GB
Hard disk 4 Disk each > 500 GB, Configure them for RAID 5
Network Card 1 Gigabit Ethernet
FOR 2500+ CONCURRENT CALL SERVER SPECIFICATION (FULL PROXY MODE)
Processor Dual Xeon 3.5 GHz, 4 core, 12 MB Cache or higher
RAM 24 GB
Hard disk 4 Disk each > 500 GB, Configure them for RAID 5
Network Card 2 Gigabit Ethernet, one for the signaling and media, other for the web
access.
FOR 4000+ CONCURRENT CALL WITH A SINGLE (FULL PROXY MODE)
Processor Dual Xeon 3.5 GHz, 6 core, 12 MB Cache or higher
RAM 48 GB
Hard disk 8 Disk each > 500 GB, Configure them for RAID 5
Network Card 2 Gigabit Ethernet, one for the signaling and media, other for the web
access.
FOR 10,000+ CONCURRENT CALL WITH 3 SERVER (FULL PROXY MODE) & 1 + 1 REDUNDANCY
Processor Dual Xeon 3.5 GHz+, 6 core+, 12 MB Cache+
RAM 64 GB 1866 MHz RDIMMS
Hard disk 8 Disk each > 300 GB 15k RPM 6 Gbps Configure them for RAID 5
Network Card 4 * 1 Intel Corporation I350 Gigabit Network Connection
PLEASE NOTE THAT TO SUPPORT MORE CALL NEED TO ADD MULTIPLE SERVER TO DISTRIBUTED CALL LOAD ACCORDINGLY
Making IP Telephony Simple… Update Date: 10-09-2015
24x7 Platinum Level Support
Live chat with support engineers available in 365
days
Efficient Trouble
Ticketing system
Average response time
15 minutes each Ticket
Making IP Telephony Simple… Update Date: 10-09-2015
COMPANY PROFILE
One of the Top Hundred Company in the world
REVE Systems today holds leadership position in Mobile VoIP and Soft switch & Billing solutions.
An ISO 9001:2000 certified Telecommunication & Software Solution provider
Our operation is in over 76 countries, where more than 1700 VoIP and telecommunication service
providers
Making IP Telephony Simple… Update Date: 10-09-2015
Offices:
Corporate Office-Singapore
WCEGA Tower, 21 Bukit Batok Crescent
Unit 15- 84, Singapore 658065
Phone: +65 6502 7880 Fax: +65 6491 5550
Regional Offices:
India
Address: F-12, Kalkaji
New Delhi 110 019, India
Phone: +91 11 43046790
Bangladesh
Address: Facilities Tower (11th, 12th& 13th Floor)
Kha-199/2, Middle Badda,
Dhaka-1212, Bangladesh
Phone: +88029897111 Fax: +88029897411
UK
Address: 6 High Street, Hanslope, Milton Keynes,
MK19 7LQ, United Kingdom
Phone: +44 1908 510703
USA
Latitude Brickell Centre
175 SW 7th Street, Suite 1900
Miami, FL – 33130
Cell: + 1 858 869 3518
Phone: + 1 305 704 4612
Fax: + 1 305 704 4613
Making IP Telephony Simple… Update Date: 10-09-2015
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