make my trip
Post on 19-Jan-2015
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By-ASHISH BARAPATRE
Introduction -• Make-My-Trip Inc. is an online travel company headquartered
in Gurgaon, Haryana.
• It is founded in the year 2000 by Deep Kalra.
• Company provides online travel services.
• It has been consistently recognized as one of India’s best
travel portals.
• The company also operates through 59 retail stores across 37
cities.
• Every eleventh domestic flights in India booked via MMT .
PRODUCT-
Source: PhoCusWright, 2010
•Domestic : Within India•International : From India •Inbound : Overseas to India
•Transactions : 1,766,905•77% of Net Revenues
Air Travel
•Hotels : Domestic and Int’l•Packages : –Domestic and Int’l–Conferences and Events
•Transactions : 109,672 •20% of Net Revenues
Hotel and Packages
•Rail•Bus•Car•Ancillary Services/Products
•Rail Transactions : 185,948•Bus Transactions : 57,529•3% of Net Revenues
Other Segments
MARKET SHARE-
48%
24%
18%
10%
Indian OTA Market - $1 Billion
Others
Holidays package
Budget friendly Thailand
4night/4daysRs-/25590
Dubai shopping festival
4days/4nightRs-/43990
European bonanza
summer-201412 days
Rs-/143990
Malaysia Singapore
delight6days
Rs-/57990
Wonder of Australia
9daysRs-/149000
Holidays package
Winter specialA kerlan getaway
6days/5nightRs-/28999
Himachal huesHoneymoon
package8days/7night
Rs-/25999
Winter specialCharisisamatic Kashmir13days/12days Rs-/31999
Sikkim& Darjeeling
Delight7days/6night
Rs-/31999
Kailas Mansarovar
13days/12nightRs-/98599
PLACE-
IN OTHER COUNTRIES -BahrainCanadaKuwaitSingapore UAEUSA Very convenient to book ticket from MMT.Accessible to everyoneSimple strategy
Promotion Strategy -
Promotion in all social sites like Facebook, Twitter, Youtube,
News papers, Magazine.
Sales promotions:
By giving festival discounts.
Round trip tickets discounts coupons.
Best deal of the month.
Special offers to different holiday destination.
PEOPLE- It consist- Company
Employee Customer
PEOPLE
• TECHNO SAVY CUSTOMERS• NON TECHNO SAVY CUSTOMERS• BUSINESSMEN• FAMILY• GROUPS
PROCESS
• The process of giving the service and deliver
customer satisfaction is crucial factor to keep
customers happy.
• Customers are not interested in how the business
runs but what matters them is that the system
works.
PROCESS
TRAVEL AGENTS CUSTOMERS
CUSTOMERS
RAILWAYS AIRWAYS ROADWAYSHOSPITALITY
PHYSICAL EVIDENCE
SERVICE SCAPE
INTERIOR:- • OFFICE DESIGN• CALL CENTERS
EXTERIOR• LOGO• BUILDING OF HEAD OFFICE OF MAKE MY TRIP.
OTHER TANGIBLES
• WEB SITE• REPORTS• GOODWILL• BROCHERS• BANK
THANK YOU
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