mailcom 2010 las vegas ss278

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Course #: SS278

Title: Using 3 "P's" to prevent 3 "D's"

Scheduled For: Monday, Round Seven, 4:30-5:30 pm

Presented By: Dave Flora, Principal

MAILCOM Conference

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Presidential Proclamation-

NATIONAL PREPAREDNESS MONTH, 2010

• BY THE PRESIDENT OF THE UNITED STATES OF AMERICA:– During National Preparedness Month, we stress the importance

of strengthening the security and resiliency of our Nation through systematic preparation for the full range of hazards threatening the United States in the 21st century, including natural disasters, cyber attacks, pandemic disease, and acts of terrorism.  This year marks the fifth anniversary of Hurricane Katrina, one of the most tragic and destructive disasters in American history.  In remembrance of this national tragedy, we must reaffirm our commitment to readiness and the necessity of preparedness.

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Presidential Proclamation-

NATIONAL PREPAREDNESS MONTH, 2010

• My Administration has made emergency and disaster preparedness a top priority, and is dedicated to a comprehensive approach that relies upon the responsiveness and cooperation of government at all levels, the private and nonprofit sectors, and individual citizens.

•   I also encourage Americans to get involved with the thousands of organizations in the National Preparedness Month Coalition, which will share preparedness information and hold preparedness events and activities across the United States.  By strengthening citizen preparedness now, we can be ready when disaster strikes.

MAILCOM 2010 – September 26-28 – Las Vegas, NV

“85% of US infrastructure is in the private sector.”Source: The 9/11 Commission Report

•Food Chain•Energy Supply•Healthcare System

MAILCOM 2010 – September 26-28 – Las Vegas, NV

“83% of business will lose 20% to 30% of shareholder value within 5 years of a crisis or disaster.”Source: Oxford Metrica

MAILCOM 2010 – September 26-28 – Las Vegas, NV

9/11. Katrina. Virginia Tech.

The worst disaster you will see is the one that happens to

you or your business

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Extreme Heat Fires Floods Global Warming Hazardous Materials

Hurricanes Compliance Multi-Hazard Nuclear Earnings

Pandemic Power Outages Thunderstorms

Unions Winter Storms Workplace Violence Dam Safety Economy

Terrorism TsunamisTornadoes

Extreme Heat Floods Global Warming Hazardous Materials

Hurricanes Nuclear Pandemic Terrorism

FiresPower OutagesLandslides

Thunderstorms Tsunamis Unions Volcanoes Winter Storms

Earthquakes Flu Global Warming INS Media

Tornadoes

Floods IRS

Power Outages

ThunderstormsTerrorismSuccession PlanningNuclear

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Almost every disaster, incident of school/workplace violence, act of terrorism or corporate failure was

preceded by warning signals.

MAILCOM 2010 – September 26-28 – Las Vegas, NVt

“Preparedness is not a luxury; it is a cost of doing business.” Source: The 9/11 Commission Report

MAILCOM 2010 – September 26-28 – Las Vegas, NV

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Business Continuity represents assurance that an enterprise has the ability to continually meet their commitments,

i.e., “run the business” ……. no matter what.

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Every Crisis is a Human Crisis.Every Crisis is a Human Crisis.

• SYSTEMS DO NOT PROTECT SYSTEMS DO NOT PROTECT

PEOPLE PEOPLE

• SERVERS CANNOT INITIATE ACTION SERVERS CANNOT INITIATE ACTION

• NETWORKS WILL NOT BE HELD NETWORKS WILL NOT BE HELD

ACCOUNTABLEACCOUNTABLE

• NO PEOPLE → NO RECOVERYNO PEOPLE → NO RECOVERY

MAILCOM 2010 – September 26-28 – Las Vegas, NV

80% of continuity plans have never been testedSource: AT&T

MAILCOM 2010 – September 26-28 – Las Vegas, NV

NORMAL OPERATIONSNORMAL OPERATIONS

AWARENESS & CONTINGENCY AWARENESS & CONTINGENCY PLANNING PLANNING

CORPORATE GOVERNANCE & CORPORATE GOVERNANCE & PREACTION PLANPREACTION PLAN

CERTAINTYCERTAINTY

IMPACTIMPACT

MAILCOM 2010 – September 26-28 – Las Vegas, NV

MAILCOM 2010 – September 26-28 – Las Vegas, NV

MAILCOM 2010 – September 26-28 – Las Vegas, NV

““There cannot be a crisis next week. My There cannot be a crisis next week. My schedule is already full.” schedule is already full.”

Henry KissingerHenry Kissinger

MAILCOM 2010 – September 26-28 – Las Vegas, NV

The 3 “D’s”

• Distraction– Hurricane forming, Snowstorm coming, Flu season starting

• Disruption– Power outage, Water main break, Earthquake rattle

• Disaster– Loss of facility, loss of life, loss of shareholder value

MAILCOM 2010 – September 26-28 – Las Vegas, NV

YOUR COMPANY/CLIENTS

Employees

Family & Friends

Work & School

Critical Suppliers

Customers

Stakeholders

MAILCOM 2010 – September 26-28 – Las Vegas, NV

The 3 “P’s”

PREDICT.PREDICT. PLAN.PLAN. PERFORM.PERFORM.

MAILCOM 2010 – September 26-28 – Las Vegas, NV

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Predicting Mail Center Vulnerabilities

• A process used to determine what controls are neededto protect critical or sensitive assets adequately & cost-effectively

• The process examines five variable functions:– 1. Specific Assets to be protected (value)– 2. Potential Threats to the various assets– 3. Vulnerabilities that would allow the threats to

materialize– 4. Kinds of Losses that the threats could cause– 5. Safeguards that would reduce the loss or eliminate the

threats

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Every business function needs Plans for three backups:

• People (to do the actual work)

• Places (for butts & chairs)

• Processes ( ways to do the actual work)

MAILCOM 2010 – September 26-28 – Las Vegas, NV

MAILCOM 2010 – September 26-28 – Las Vegas, NV

Mail Centers need to PerformWhen the time comes

Five Key Sins:

Failure to identify all threats ,vulnerabilities, options

Failure to conduct critical supply chain analysis

Failure to rigorously test assumptions and plans

Failure to educate and train employees

Failure to have a detailed communications strategy

MAILCOM 2010 – September 26-28 – Las Vegas, NV

70% of businesses have no workplace violence planSource: ASIS

MAILCOM 2010 – September 26-28 – Las Vegas, NV

MAILCOM 2010 – September 26-28 – Las Vegas, NV

If you had to respond now, would you be ready?

PREDICT. PLAN. PERFORM. ™

MAILCOM 2010 – September 26-28 – Las Vegas, NV29

Contact:

David FloraFirestorm Solutionsdflora@firestorm.com847-540-9365

MAILCOM 2010 – September 26-28 – Las Vegas, NV