library leaders digital strategy summit - computers in libraries 2016

Library Leaders Digital Strategy Summit Computers in Libraries 2016

Strategy Challenges & ConsiderationsEstablishing Digital Literacy as a Core Public Library Service

Pam Ryan, Director, Collections & Technology

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About EPL• One Library, One Staff, One Collection• Community-led• 18 branches• 2 eplGO storefronts• 2 epl2GO literacy vans• 2 community-based lending machines • $58 million (2014); ~470 FTE• 878,000 Edmontonians

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2015 American Library Association (ALA) Presidential Citation for Innovative

International Library Project:

  EPL’s Digital Literacy as a Core Service model

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• Staff regularly fielding customer requests for technology and device help

• Inconsistent staff skill and confidence to address them

• Uncertainty about priority of technology help questions

• Some fear and resistance• Poor service

Then (2011)

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• On-demand Tech Help in every branch, an integrated part of customer service

• Adoption of a co-learning attitude• Digital literacy programs in every branch• Best-in-class EPL Makerspace • Mini-makerspace equipment in all branches

and 2 literacy vans• Maker / STEAM programming in every branch

Now (2016)

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• 2011-2013 Business Plan goals• Digital Literacy Initiatives unit• Discovery Service model• Investment in technology • Investment in staff training• New services + programs

How (2011-2015)

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Champion digital literacy services

Provide staff with a digital technology

sandbox for training and programs

Provide staff with training and support to build their digital

literacy skills

Develop and support creation of digital

literacy services and programs

Digital Literacy Initiatives

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New Programs, New Communities

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Pam Ryan, Director, Collections & Technologypryan@epl.ca