leveraging lms for blended learning - the asian perspective

Jeevan Joshi@jeevesj

Nitesh Shetty

165+ Clients In 13 CountriesEstablished In 2004

US

India

Australia

Middle East

New ZealandS.Africa

Nigeria Kenya Singapore

Venezuela

UK

Our Learning Solutions

Custom/ BespokeeLearning

Custom/BespokemLearning

30+ Awards & Recognitions

Winner of a Silver award in CLOmagazine's 'Learning In Practice

Awards 2011' for UpsideLMS

UpsideLMS listed as one of the 'Five Emerging LMSs to Watch'

in CLO Magazine ('10)

Winner of 7 Apex Awards of Excellence

('11, '09, '08 & '07)

Winner of 12 Brandon Hall Excellence Awards (‘12, '11, '10 & '09)

UpsideLMS featured in the '2010Top 20 Learning Portal Companies List' and

'2011 & 2012 Watch List‘by TrainingIndustry.com

Winner of Red Herring 100 Asia Award in 2008 & finalist

in Red Herring Global 100 ('09)

Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program,

and Fast 50 India 2008 program

Winner of eLearning Team of The Year2013

Presenters

Jeevan Joshi

Nitesh Shetty

Director Client Solutions – Asia Pacific14 years of work experience have been in the eLearning domain. He is the founder of Learning Cafe, a respected and fast growing community for corporate learning and development professionals in Australia.

Business Development Manager (Asia Pacific)

5 A Case Study - 5 Key Learnings

4 The Case for Leveraging LMS for Blended Learning

1 Blended Learning – An Overview

5 Key Components of Blended Learning

3 Key Challenges in Implementing Blended Learning

23

Agenda

Blended Learning

An Overview

What is a blend?

Source: http://1.bp.blogspot.com/-7S3ZMfTbfH4/TmyljZy9E1I/AAAAAAAADw0/sjvtw_3eyUc/s1600/Blender.jpg

Blended Learning - An Overview

Defining Blended Learning

Using the best delivery methodology (ies) available for a specific objective, including online, class-room based, instruction, electronic performance support, paper based, & formalized & informal on the job solutions.

‘

’

Blended Learning - An Overview

Blended Learning-Key Components

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

Blended Learning - An Overview

World Wide Self-Paced eLearning 5 Years Growth Rates

Blended Learning - An Overview

Self Paced Learning Growth Rate in Asia

Blended Learning - An Overview

Mobile Learning Growth Rate in Asia

Blended Learning - An Overview

• Advanced telecommunication infrastructures among the Asia Pacific countries has lead to successful learning initiatives.

• In Asia, most companies have already switched to LMS and started to enjoy training cost benefits.

• Asia is fast moving towards a knowledge economy.

• LMS results in knowledge accumulation which helps during the time of mergers and acquisitions in Asia.

• High level of interaction in online learning environment that positively affects the efficacy of blended learning.

Blended Learning - An Overview

The Asia Perspective

Findings

• The extent to which learning is learner-centered or teacher-centered also appears subject to cultural variation.

• Asian learners are generally found to be teacher-centered.• Strong preference towards conventional methods where

content is communicated from instructor to the learners.• Higher uncertainty avoidance, high power distance and low

individualism.• Asia is aiming to meet the shortfall of knowledge workers by

wider applications of e-learning tools.

Solutions

• Blended learning environment provides ample opportunity for communication, fundamental for effective interaction

• Learners utilize the interaction features of LMS to communicate with peers and instructors.

• LMS provides a suite of tools to enhance teaching and learning by delivering course materials and provide communication channels via a common interface.

• LMS include asynchronous forum boards and synchronous chats, thereby allowing learners to discuss course related issues and engage in exchanges of ideas.

Poll # 1

Does your organization currently use blended learning to deliver training?- Yes- No- Can’t say

Poll # 2

Is blended learning the way ahead for your organization?- Yes- No- Can’t say

5 Key Components of

Blended Learning

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

5 Key Components of Blended Learning

• SCORM/AICC eLearning courses– Easy to

• Access• Follow• Understand

• Used for technical, functional, and soft skills

• Reaches geo-diverse user base• Consistent instructions• Saves cost• Increases access to learning material

anytime by leveraging technology

5 Key Components of Blended Learning

1. Self-paced eLearning

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

• Conventional method of training• High human interaction suited for

training requiring practical sessions, workshops, discussions, etc.

• Perceived to be easier to run than leveraging other forms of training

• An exercise in logistics and planning• Easily a challenge to manage for a large

or medium scale organization• High cost owing to trainers, travel,

logistics, off the job time

5 Key Components of Blended Learning

2. Face-to-face Training

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

• On the go training• Anytime accessibility• Relies on handheld devices

– Just in time information– On the job support

• Reinforces use of new processes & practices

• Great tool for pre and post-training follow-up, collaboration and information sharing

• Arguably the future of learning

5 Key Components of Blended Learning

3. Mobile Learning

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

• Informal Learning• Use of Social Media Technologies for

– Collaboration– Knowledge Sharing– Feedback

• Easy acceptance due to changing social networking behavior

• Increases collaboration and information sharing for a geo-diverse user base

5 Key Components of Blended Learning

4. Social Learning

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

• Can be done remotely• Cost-effective way of delivering training

with a significant human interface simulating classroom experience

• Can Augment face-to-face session via– Presentation sharing– Online Discussions– Interactive experimental exercises– Builds group connections &

collaborations• Recording can be made available for

future access

5 Key Components of Blended Learning

5. Virtual Classroom Training/Webinar

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

Poll # 3

What are the top challenges in blended learning for your organization?- Management buy-in- Unable or unwilling to leverage technology- Not required given the size of organization- Lack of human resources to manage- Absence of a good system to manage centrally

3 Key Challenges in Implementing

Blended Learning

3 Key Challenges in Implementing Blended Learning

TechnologyB

Company’s Vision/FocusA

C User Reaction

A. Company’s Vision/Focus

a. Not enough direction from top level on advancing training function

b. Unenthusiastic participation of management in strategizingc. Myopic focus on cost leads to long term problems

3 Key Challenges in Implementing Blended Learning

B. Technology (or the lack of it)

a. Lack of experience in using technology for managing trainingb. Inexperienced or unwilling IT to experiment/support new

technologyc. Fear of losing manual control to a system

3 Key Challenges in Implementing Blended Learning

C. User Reaction

a. Acceptance of newer training forms due to cultural (organizational) preoccupations

b. Insufficient from-the-top directives to team managers to adopt new training forms

c. Lack of an easy-to-use system may increase dissatisfaction

3 Key Challenges in Implementing Blended Learning

The Case for Leveraging LMS for

Blended Learning

Effective Resource Management

Leveraging on Learner Interaction During and after Learning Program

Effective Management of Training Activities

Effective Cost Management Through Virtual Classroom

Centralized Administration

1

2

3

4

5

The Case for Leveraging LMS for Blended Learning

1. Effective Resource Management

• Ease in Creation of Training Program using Single System• Enabling Learners Through Engaging & Dynamic Content• Effective Inventory Management• Pre-Training & Post-Training Evaluation

The Case for Leveraging LMS for Blended Learning

2. Leveraging on Learner Interaction During and After Learning Program• Notifications• Sharing & Collaboration• Feedback• Surveys• Evaluation• Communities & Discussion Forum

The Case for Leveraging LMS for Blended Learning

3. Training Activity Management

• Scheduling• Announcements• Reminders• Follow ups• Logistic Arrangements

The Case for Leveraging LMS for Blended Learning

4. Effective Training Delivery Through Virtual Classroom for Remote Location Users• Training to Distributed Workforce remotely• Avoid remote location travels• Less logistic hassles• Better control over the class for effective delivery of training

The Case for Leveraging LMS for Blended Learning

5. Centralised Administrative Management

• Easy Authentication• Centralized User Management• Easy Assignment & Delivery of Training• Reports for Better Analytics & Decision Making

The Case for Leveraging LMS for Blended Learning

Poll # 4

How many systems does your organization currently use to manage the training function?

- One- Two- Three- More than Three- None

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

Mapping of LMS Features for Blended Learning

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

l E-LearningVirtual ClassroomWebinars & BroadcastsInstant messagingE-Meetings

llll

l DocumentsWeb Pages

Surveys

lll

CBT

Mapping of LMS Features for Blended Learning

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

l Classroom TrainingWorkshopsl

l E-LearningVirtual ClassroomWebinars & BroadcastsInstant messagingE-Meetings

llll

l DocumentsWeb Pages

Surveys

lll

CBT

Mapping of LMS Features for Blended Learning

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

l NuggetsShort Video CoursesJIT Information

ll

l Classroom TrainingWorkshopsl

l E-LearningVirtual ClassroomWebinars & BroadcastsInstant messagingE-Meetings

llll

l DocumentsWeb Pages

Surveys

lll

CBT

Mapping of LMS Features for Blended Learning

Self-Paced eLearning

5 12

34

Face-to-face Training

Mobile Learning

Social Learning/Informal

Virtual Classroom

Training

l Online CommunitiesForumsDiscussion BoardsWikiTwitterBlog

lllll

l NuggetsShort Video CoursesJIT Information

ll

l Classroom TrainingWorkshopsl

l E-LearningVirtual ClassroomWebinars & BroadcastsInstant messagingE-Meetings

llll

l DocumentsWeb Pages

Surveys

lll

CBT

Mapping of LMS Features for Blended Learning

A Case Study

5 Key Learnings

• Mixed & Diversified Geographies & Demographics• Different methodologies required to deliver training to this

diversified target audience• Flexibility to chose the right blend of learning by each center

(located nationwide) for their target audience• Maximize use of available technology mediums to deliver the

blended learning• Centralized administrative Controls

5 Key Learnings from Our Client

Challenges

• Expanded the curriculum structure to include all the training methods

• Choice to the learner to chose the training program through a varied catalog

• Flexibility to create any program in any desired sequence by CTM based on the target audience

• Centralised resource & inventory management• Centralised reporting available to each CTM• Use of Virtual Classroom to delivery remote trainings

5 Key Learnings from Our Client

Solution

Poll # 5

Will you prefer to use a single system to manage blended learning?- Yes- No- Can’t Say

Benefits of using LMS for managing Blended Learning• Seamless, cohesive, unified experience for learners for all

their training items• Ability to generate comprehensive reports without the need

to collate data from various systems or sources thus saving significant time and cost

• More effective Learning design focused on leveraging various components’ unique benefits

Benefits of using LMS for managing Blended Learning (contd.)

• Learners can be engaged much before and till much later and not just during the training activity with increased collaboration

• Cost-effectively reach out to a diverse user base spread across locations

• Centralized Learning resources could lead to a better knowledge management in future

Summary

• Blended Learning is already in place – mostly• A great need for a single easy-to-use system to manage

blended learning in one place• The system should make it easy for the users and

administrators to adapt to the new training forms• An LMS is a great choice for such a system. The LMS needs to

be well designed to cater to various components in an integrated manner

Let’s Meet

• eLN 25th Birthday Bash, London: Dec ‘12• Learning Technologies, London: Jan’13• ASTD TechKnoweldge, USA: Jan’13

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