letter of complaint business communication. purpose the purpose of the letter of complaint is not to...
Post on 23-Dec-2015
212 Views
Preview:
TRANSCRIPT
Letter of Complaint
Business Communication
PurposeThe purpose of the letter of complaint is not to blow off steam.The less whiny your letter sounds, the more likely you are to get a positive response from your reader.
Include facts…The TransactionNote:
WhereWhen How
You purchased the product or received the service
IncludePhotocopies of evidence
ReceiptCanceled checkWarranty
The Product or ServiceInclude the model or serial number
Serial NumberSerial Number123-67-9821123-67-9821
The ProblemBe specific about what is wrong.Be sure to include any inconvenience the problem is causing you.
Attempted SolutionIf you have already tried to solve the problem:
Explain what you didWho you talked to
The SolutionExplain what action you want the reader to take
A refundA replacementAn apology
Format of the letterPersonal Business LetterBe sure to include your:
NameAddressCity, State and Zip
top related