leading care, leading teams – using pearl to ensure person...
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WSCNTL 2014, Kings HallLeading Care, Leading Teams - Innovating and Supporting Person-Centred Care
Leading Care, Leading Teams –using PEARL to ensure Person centered practice
R/N Vera Trocado
Deputy Manager Rosevale Care home,
Lisburn
FOUR SEASONS HEALTH CARE-Irish Region
We have around 4,700 nurses and support staff, who look after approximately 3,100 residents, in 84 homes from L/Derry to
Cardiff!
WSCNTL 2014, Kings HallLeading Care, Leading Teams - Innovating and Supporting Person-Centred Care
We ensure that everyone living in a Four
Seasons' home enjoys personalized care to meet
their individual health and social care needs.
* We are commited to providing
quality care to each and every
resident living in our services
We are one of the country's leading providers of
quality healthcare and it is our intention that
every Resident receiving care from us
experiences the very best available.
Services are provided across a range of settings,
meeting the needs of variety of people. It is
essential to us that excellence remains at the
forefront of our efforts.
* We will listen to our Residents to
enable us to provide them with
individual care and support based upon
what they are telling us.
We use a variety of methods to collect as much
detailed information as possible in relation to
specific likes, dislikes, needs and requests. The
care Residents receive is as close as possible to
that which they would choose for themselves if
they were able to.
* We will keep Residents informed,
respect their choices and value them
as a person
We share with Residents/relatives the required information that
they need to enable them to make decisions about their care.
This information includes details
about health, the home and the services that affect Residents.
We acknowledge the choices and decisions that
residents/relatives make and support them in maintaining
autonomy and independence. We recognize them as a unique
individual with their own views, opinions, preferences, needs
and values in order to support their personal fulfilment.
* we will care for Residents using the
most up to date information available
to us.
Health care is changing at a rapid pace and Four Seasons
Health Care recognizes the importance of utilizing research,
emerging evidence and best practice in order to deliver a
high standard of care.
We draw upon high levels of expertise, clinical experience
and professional literature. We share this knowledge and
information with our residents so that together we can
make the right decisions about their care.
* We will care for Residents in an
environment that is welcoming,
comfortable and safe.
We endeavor to provide a well maintained, appropriately decorated and odour free environment which feels welcoming for Residents and their visitors.
The home is kept safe, ensuring repairs are carried out and maintained in line with all relevant requirements and legislation.
All furnishings and equipment are clean,
in good repair and replaced as necessary.
All our residents live safely and protected
by those who care for them, respecting
the right to take reasonable risks.
All residents will be able to treat the home as their own, whilst respecting other peoples rights.
* We are committed to continually
developing our skills and knowledge
Four seasons health care ensure that all of their staff work to a
personal responsibility framework which will encourage them to
take responsibility to update their own knowledge and be
accountable for their own practice.
We work with our internal training department to monitor,
review and assess levels of competency within the staff group.
Supervision is carried out with staff to ensure that any relevant
training requirements are identified and provided.
* We believe that we work in
Residents home, not that they live in
our workplace
We understand that Residents have left their own
surroundings and most
of what is familiar to them.
We want them to feel
comfortable in the knowledge that this is their new
home and we will adapt our way of working, where
possible, to include their individual routines.
YOUR CHOICE
YOUR CARE
YOUR HOME
Person Centred Care – VIPs
Framework
• The VIPs framework embraces the essential
elements of person centred care:
• V - Valuing
• I - Individual
• P - Perspectives
• S - Supportive Psychology
V- Valuing
A value base that asserts the absolute value of
all human lives regardless of age, or cognitive
ability
I - Individual
An individualized approach, recognising
uniqueness
P - Perspectives
Understanding the world from the perspective
of the service user
S – Supportive psychology
Providing a social environment that
supports psychological needs
Leading the team to PEARL
POSITIVELY ENRICHING AND ENHANCING
RESIDENTS LIVES
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