kma webinar: what your cfo should know about sharepoint

Webinar Series

What your CFO should know about SharePoint

February 16, 2011

TOLL Free Access #: 1 877 366-0711Canadian Toll Access #: 1 866 627-1651

International Toll Access #: Participant Passcode: 15274468#

Presented by:

Webinar Series

What your CFO should know about SharePoint

Presented by:

February 16, 2011

(3)Twitter hashtag:

Housekeeping Items

• Experiencing Issues? • Change color of your seat to RED

• Questions for Speakers? • Submit questions during webinar

• Twitter Discussion• #kmasp

• Feedback• Webinar Feedback• Next Steps/Moving Forward

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ABOUT KMA

• Founded in 1995, focused on New England

• 25 employees, technical DNA

• Industries: Professional Services, Life Sciences & Financial Services

• Technologies:• SharePoint, SQL Server, Office, and Visual

Studio.NET

• Specialties: • Collaboration: Portals, Websites, Communities

and Content Management

• Insight: Enterprise Search and Business Intelligence

• Productivity: Forms, Workflow, Office Client Customization

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About the Speakers – Paul Culmsee

• Owner: Seven Sigma Business Solutions

• SharePoint architect, trainer, facilitator and agony aunt

• Sense-making practitioner and facilitator for large scale complex projects (non IT)

• Speaker and author:

• SharePoint Best Practice Conferences

• Business Analyst World Conference

• CleverWorkarounds.com

• NothingButSharePoint.com

• SharePointMagazine.net

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About the Speakers – Chris McNulty

• Working with SharePoint technologies since 2000/2001

• 20 years consulting and financial services technology (Santander, John Hancock, GMO, State Street)

• SharePoint practice lead at KMA

• Write and speak often on Microsoft information worker technologies

• Microsoft MCSE/MCTS/MSA

• BC MBA in Investment Management

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Agenda

• Paul Culmsee: 'How to Talk to Your CFO in Their Language'

• Chris McNulty: Business Intelligence and Data Visualization tools CFOs will love

• Questions & Answers

(c) Seven Sigma Business Solutions 2010

What I’ll Be Speaking To:

1. How to perform ROI analysis the way your CFO would

2. Dealing with “you cannot quantify *insert platitude here+”

3. Handling uncertainty in estimating

What I’ll Be Speaking To:

Even CFO’s Have a Pie :-)

Source: KPMG http://kpmgbe.lcc.ch/index.thtml/en/services/Advisory/Performance/AAS/index.html

• We need to spend $100,000 on “SharePoint”

• It’s gonna be great! After 3 years we expect to make $120,000

• $120k-$100k = $20,000 that like … a 20% return! Where is my bonus?

How You May See ROI

Year Investment Benefit Cash Flow

0 -$100,000 0 -$100,000

1 -$20,000 $40,000 $20,000

2 -$20,000 $60,000 $40,000

3 -$20,000 $80,000 $60,000

Total return $20,000

The CFO View

• Most organisations borrow money to fund their operations

• Organisations with surplus cash can earn 4-6% interest with little risk

• Why would you undertake a risky project if it returned 6%?o It is not covering financing cost or;

o Park the money and earn interest risk free

o This is called “Cost of Capital”

• We need to discount the cash flows (DCF) by the cost of capital

Risk and Return

• Let’s assume an 8% cost of capital = 0.08

Your ROI Model (Discounted)

Year Investment Benefit Cash Flow Discounted Cash Flow

0 -$100,000 0 -$100,000 -$100,000

1 -$20,000 $40,000 $20,000 $18518 (20000 / 1.08)

2 -$20,000 $60,000 $40,000 $34294 (40000 / 1.08^2)

3 -$20,000 $80,000 $60,000 $47630 (60000 / 1.08^3)

Total $20,000 $442

• Oh yes you can!

o Watch for the platitude

o Learn to handle uncertainty

…But You Can’t Quantify Collaboration?

“The Montgomery Burns Award for Outstanding Achievement in the Field of Excellence"

Platitudes

If you cannot reasonably disagree with an objective, or measure it, then it is a platitude

‘Most corporate mission statements are worthless. They often formulate necessities as objectives; for example, "to achieve sufficient profit." This is like a person saying his mission is to

breathe sufficiently.’ Russel Ackoff

The Platitude Indicator

“We are improving collaboration”

SharePoint Platitudes

“We are providing a best-practice collaboration platform”

“We are providing a quality collaborative experience for our users”

“It’s a SharePoint project”

“To produce high-quality, low cost, easy to use products that incorporate high technology for the individual. We are proving that high technology does not have

to be intimidating for noncomputer experts.“

Apple Mission Statement

A Non Platitude Example

“We are proving that through better information management, we can improve our customer relationship

and trust building without over-burdening our staff”

“We are proving that we can grow the organisation while reducing email volumes and centralising document storage”

“By building communities of practice, we prove that we can reduce information overload and allow our users to find the

right expertise”

SharePoint Non Platitudes

• We implement new tools and systems to make a positive difference

o Otherwise why bother?

• Ask yourself what the ‘difference’ actually looks like

o This is where you will find your metrics

o Example: Faster turnaround, reduced wastage, reduced complaints, repeat business, reduced customer churn, etc

o Hint: visit www.kpilibrary.com for a database of potential measures

I’m Too Uncertain to Estimate…

• It is not about finding the *exact* value

o Vaguely right is better than precisely wrong

o Provide an estimate within a lower and upper range that you feel confident about

o If your CFO does not like your estimate, run a workshop to reduce the range, but do not be coerced into reducing your uncertainty!

o The range of possibilities can be modelled via the discount cash flow method

I’m Too Uncertain to Estimate…

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Key Takeaways

• Geeks don’t sign the cheques, CFO’s don’t architect SharePoint

– Some shared understanding goes a long way

• Ensure that you take into account cost of capital when modelling ROI

• Do not chase mirages disguised as platitudes

– Platitudes delude us into thinking that we have an end in mind when we actually do not

– Hone your platitude radar

– Don’t confuse the means with the end. Focus on the difference SharePoint will make.

• If you are uncertain, offer a ranged estimate and model the possibilities

– Don’t be coerced into artificially reducing your uncertainty.

Goals for BI Design

• Answering the known questions about our business

• Allowing users to self-discover patterns and answers to questions we haven’t yet been asked

Complexity Levels of These Solutions

SharePoint BI Evolution

Chart Web Part

Excel Services

• Excel Web Access

• PowerPivot

Enabling technologies

• Business Connectivity Services

• SQL Reporting Services

• Pivot

• Dallas

Performance Point

• Dashboards

• Analysis Services

Custom Solutions

• Mapping

• Web Parts

• Etc.

Excel Services

• Use the world’s #1 BI modelingtool

• Render data, charts, interface using native Excel components (e.g. Slicers)

• Data stored in Excel

• Host a presentation layer using Excel Services

• Use native SharePoint Status Indicators (KPIs)

• Use when users are skilled in Excel modeling and charting and data lives in spreadsheets

PowerPivot

• “Project Gemini” – host 1-10MM row datasets

• Excel and SharePoint components

– Excel optimized to handle data management and memory cache

– SharePoint builds cache and optimizes for server web access

• Data doesn’t live in spreadsheet; comes from

– SQL, Analysis Services Cube, SSRS Report

– Access

– Power Pivot/Excel

– Data Feeds (XML, Atom, Azure, WCF OData, Dallas)

– Oracle, Teradata, Sybase, DB2

– ODBC

– Text files

• Use when Excel modeling skills are high but data is too large or too heterogeneous to keep in multiple Excel spreadsheets

DEMO - PowerPivot

Business Connectivity Services

• Read write access to external data sources in SP2010 (aka Business Data Connectivity)

• Pull data into SharePoint user interface

• Push data into external sources– (SQL, .NET, Windows

Communication Frameworks (e.g. Dallas)

• Republish data to consuming applications (e.g. Outlook 2010)

• Use when key data lives outside SharePoint direct control – e.g. accounting systems

SQL Server Reporting Services (SSRS)

• “Code free” but requires development tools

• Designed using Business Intelligence Developer Studio

• Host in SQL Server or SharePoint

PerformancePoint 2010

• Dashboard Designer (browser downloadable)

• Integrates Excel Services, SSRS, and Performance Point Elements

• Sophisticated self service modeling

• Decomposition Tree

• Ideal for SSAS but also work with standard data sources (lists, SQL)

• Requires true SQL development to build and maintain SSAS cubes for KPIs and scorecards

DEMO – BCS Tagging & PerformancePoint

2010 BI Solutions in SharePoint

Printing or exporting

Visual NavigationLarge Datasets

Small Datasets

Mapping

SQL Reporting Services

PerformancePoint

Excel Services

Chart Web Part

PowerPivot

SharePoint list

KPI / Status Indicator

Questions and Answers

Resources

• From Seven Sigma:• Blog: www.cleverworkarounds.com

• “Learn to speak to your CFO” – 5 part series

• Why do SharePoint projects fail – 8 part series

• The one best practice to rule them all – 6 part series

• SharePoint ROI sample spreadsheet

• http://www.cleverworkarounds.com/PMIS%20Scenario.zip

• From KMA

• Webinars, white papers and blogs at www.kma-llc.net/insights

• Chris’s blog at: http://blogs.kma-llc.net/microknowledge/

• From Microsoft:

• Business Intelligence: http://www.microsoft.com/bi/

• BI Blog: http://blogs.msdn.com/b/bi/

Resources: How KMA Can Help

• Content:• Online content, blogs, articles available through www.kma-llc.net/insights

• Monthly live seminars/webinars, recent topics at www.slideshare.net/kmallc

• One-to-one discussions with you about your unique business problem

• Upcoming Events:• March 16 Webinar: SharePoint for the PMO

• March BASPUG: BI and Data Visualization

• More at: http://www.kma-llc.net/insights/Pages/NewsEvents.aspx

• Offerings• SharePoint Health Check, Readiness Assessments - short-term, fixed price engagements

• Deployment Planning Services – co-funded by Microsoft and with SA benefits

• NEW: Solution Architect Sessions

Twitter hashtag:

Special Solution Briefing Offer for Webinar Attendees

A complimentary Solution Briefing with your IT and business leaders, by a KMA Solution Architect.

You will be provided with an explanation of how to map business problems to solutions powered by Microsoft technologies, featuring:

• Demonstrations and/or Case Studies

• Business Analysis

• High Level Conceptual Design

• ROI Calculator

Delivered via:

• Two-hour session at your location with your IT and business leaders.

• Written Report including analysis and design summary, and ROI calculator.

Audience:

• IT and Business Leaders

Retail Value: $1,000

In Closing…

• How to get (and share) a copy of today’s slides

• How to continue the conversation:

• How to provide feedback

Thank you to our speakers and attendees!!!

Name Twitter E-mail Phone

Chris McNulty @cmcnulty2000 Cmcnulty[at]kma-llc[dot]net 781.693.6829

Paul Culmsee @paulculmsee paul.culmsee[at]sevensigma[dot]com[dot]au

Mike Gilronan @mikegil Mgilronan [at]kma-llc[dot]net 781.693.6823

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