key performance indicators selection and implementation

L O G O

Rania Mohamed El-Sharkawyrania.elsharkawy@alex-mri.edu.eg

Lecturer of clinical chemistry, MRI-Alexandria University ,CPHQ,LSSGB

Health governance –MRI-Alex university unit coordinatorIHI Egypt & NAHQ member

L O G OHow to develop a reliable

dashboard of indicators.………

L O G O

Are you a manger?

L O G O

Are you a leader or decision maker?

SO.……

How do you monitor the performance of your organization?

Do you monitor by doing

this?

OR This?

L O G O

OR This

MANAGEMENT CANNOT BE BASED ONLY UPON INTUITION

IT HAS TO BE UNDERPINNEDBY FIGURES

L O G O

Applications programmes such as ERP

L O G O

Effective but ….

Expensive

Reports

But…… It might not be right on

time Not reliable Contains insufficient data

enough for decision making

Based on intuition of the mangers

Here comes the role of the dashboard of indicator

A dashboard is a visual display of the most important information needed to achieve one or more objectives; consolidated and

arranged on a single screen so the information can be monitored at a glance

Flickr Credit ~rednuht

Why dashboard of indicators

1.It is highly interactive and usually provides information and not only data

1.It is highly interactive and usually provides information and not only data

2.It is primarily used to find correlations, trends, outliers (anomalies), patterns, and business conditions in data

3.Real-time data could be analyzed3.Real-time data could be analyzed

4. Reliable for performance monitoring

5. HELPS THE MANAGERS FOR DECISION MAKING EVEIDENCE BASED

How simply develop a dashboard

AIdentify you KPI and check

for its criteria

plan for the dashboardB

Create your dashboard elementsC

DCheck for validity , reliability and then and

Deploy your dashboard

HOW?

KEY PERFORMANCE INDICATORS.……

KPIs are those chosen indicators that can directly or indirectly influence the effectiveness of a product or process

(The daily QC at the managerial level)

(c) 2008 Emerald Strategies Inc. All Rights Reserved

21

An Ocean of Data...

(c) 2008 Emerald Strategies Inc. All Rights Reserved

22

An Ocean of Data...

KPIs are your lifesaver

Types of indicators

Outputs vs Outcomes1

2

Lagging vs Leading3

Short term vs Long term

Strategic and Operational4

Mission

Vision

Goals

Objectives

Measures

Why we exist

What we want to be

Indicators and Monitors of success

Planned Actions to Achieve Objectives

O1 O2

AI1 AI2 AI3

M1 M2 M3

T1 T1 T1

Specific outcomes expressed in measurable terms (NOT activities)

Strategic Plan

Action Plans

Evaluate Progress

Targets

Initiatives

Strategic indicator…

Types of indicators

Structure1

2

outcome3

process

Criteria of “Good” indicator.…

5-Reliable

6-Sensitive

7-Valid

8-Feasibility

1-Reflect the organizational goals

2-key to organizational success

3-It needs to be actionable

4-Measurable

Trans-par-en-cy:

“The full accurate and timelydisclosure of information”

-Wall Street Wordshttp://www.dictionary.com

Transparency

Flickr Credit: ~marcomagrini

Compared to a standardWhen to accept and when

to take action

Pit falls for indicators selection……

Selection by inexperienced team

Selecting KPI the measures immeasurable

goal

Don’t align with the strategic direction

Ignore non-financial metrics

Too many KPIs are selected

Inaccurate or incomplete data represents

How simply develop a dashboard

AIdentify you KPI and check

for its criteria

plan for the dashboardB

Create your dashboard elementsC

DCheck for validity , reliability and then and

Deploy your dashboard

HOW?

2-Plan for the dashboard

Draft you dashboard

Choose the color theme

Include some standard components such as logo , structure of the final report

Build a Standard Dashboard Template

2-Plan for the dashboard

Identify the user roles (audience) and their access to information

2-Plan for the dashboard

Define KPI variance notification rules

2-Plan for the dashboard

SCREEN

``How simply develop a dashboard

AIdentify you KPI and check

for its criteria

plan for the dashboardB

Create your dashboard elementsC

DCheck for validity , reliability and then and

Deploy your dashboard

HOW?

3- Create your dashboard elements

Define the tables of data you need in Excel

Table for the query data or base data

Tables used for components

.

Define the Data Structures

That You Need

.

Add Dynamic Visibility If Needed

Identify the data sources from which the KPIs are derived

First Then Then Finally

Define the refresh rate requirements for each KPI

Define the visualization type for each KPI

Identify the reports that are to be generated

The dashboard

isready now

3- Create your dashboard elements

Screen

How simply develop a dashboard

AIdentify you KPI and check

for its criteria

plan for the dashboardB

Create your dashboard elementsC

DCheck for validity , reliability and then and

Deploy your dashboard

HOW?

Check for validity , reliability and then and Deploy your dashboard

During this phase, you preview your dashboard and make any adjustments. Then, you deploy your dashboard to your end users

What problems we might face?

Selecting negatively impacting

indictors

What problems we might face?Most dashboards use gauges, pie charts and

other graphs that can mislead the user rather than present the quantitative information in a

meaningful way that highlights problems areas and/or demonstrates emerging trends. Missing critical trends is a common problem for

organizations that lack statistical skills; these organizations use short-term

Comparisons like month-on-month rather than analyze real trends in the data

What problems we might face?

It is not designed exclusively for executives but rather should be used by the general workforce as effective dashboards are easy to understand and use

The displayed data automatically updated without any assistance from the user. The frequency of the update will vary by organization and by purpose. The most effective dashboards have data updated at least on a daily basis.

We seek to paint the perfect picture, but each know our limitations and

vulnerabilities…