keith mcbride head of hosted solutions july 2014 value added services

Keith McBride

Head of Hosted Solutions

July 2014

Value Added Services

Call management & reporting from Akixi

Real time stats

Accessible from any internet-facing device

Abandoned call recovery

Extension activity monitoring

Cradle to grave reporting

….loads more!

Akixi - Wall boarding

No software to buy or maintain

No additional P.C’s to buy or maintain

Minimal connection costs

Speedy & Minimal technical set up

Pay As You Go

Multi Site reporting as standard

Cradle To Grave & Internal call tracking

Use when you want, even month by month

Works on Mac, P.C, Linux & Mobiles

Always up to date

Disaster recovery built in

Available anywhere & everywhere

Real Time & Historical reports

.....and it’s very ecologically friendly

Horizon Integrator

Presence

Click to Dial

Outlook Integration

Contact Screen Popping

Directory Integration

Lync Integration

A software client that allows users to control Horizon from their desktop

Draws down lots of functionality for ease of use & quick access

Integrates with Outlook

Horizon Integrator

In-call desktop control

Preview windows with in-call control

Caller Detail

Call Direction

and Detail

Call Control

Basic Caller Details

Call Control Actions

Click to dial & directory access

Recent Calls

Quick Dial & Search

Call History

Clipboard dialling

The missing Lync!

Horizon and Lync are not mutually exclusive

Zest4 use bothLync: IM, presence, desktop sharingHorizon: For all business telephony

We’ve now started to integrate through presence

And will continue to develop the solution

Telephony Presence

• Monitor up to 20 users• User defined list• Click to Dial• Displayed by location

Online busy lamp field!

Presence

Horizon Integrator CRM

All the functionality of Integrator

PLUS integration with 20+ leading CRM systems

Ideal for sales and customer services teams

CRM Integrator

Presence

Click to Dial from multiple platform

Record Screen Popping

Call control integration with familiar software.

CRM & Outlook integration

Contact popping from chosen CRM

Contact popping from Outlook

Desktop Client

Click to Dial

Instant Messaging

Presence

Call Control

Headset Usage

Horizon softphone - PC

Presence

Instant Messages

Advanced Call Handling

Manage Features

Mobile Client

Uses WiFi, 4G or 3G

Instant Messaging

Presence

Call Settings & Control

Android / iOS – Q3

Horizon Endpoint

Horizon mobile app - Android

Zest4 - UC Product Roadmap…

want to know more?

Keith McBride

Head of Hosted Solutions

Keith.mcbride@zest4.com

0161 956 3345

www.Zest4.com