kcom: your trusted cisco hcs+ partner

eGAIN WORLD PARTNER AWARD 2015,VERINT BEST NEW PARTNEREMEAR AWARD 2015

COMMITTED & AWARD WINNINGTHIRD PARTY PARTNERSHIPS

KCOM: YOUR TRUSTED HCS+ PARTNER

FLEXIBILITY

THIRD-PARTYAPPLICATIONSBEST OF BREEDAPPLICATION VENDORSPROVIDING AUGMENTED SERVICE, eGAIN, VERINT, NUANCE

CUSTOMISEDTAILORED SOLUTIONS TO YOUR INDIVIDUAL NEEDS

BOLT-ONSINTEGRATE NEW OR OLD APPLICATIONS

AGILITYOUR BESPOKE TEAM OF EXPERTS CANREACT FASTER THAN LARGER COMPETITORS

FUTUREENHANCEMENTS THAT WILL INTEGRATE DIRECTLY WITH THE SINGLE HCS+ SOLUTION

INNOVATIONWE’VE CREATED INNOVATIVE

APPLICATIONSTO SIT ON TOP OF OUR HCS PLATFORM

INSTANTSELF SERVICEAWARD WINNINGCUSTOMER PORTAL

CREDIBILITY

WE PERFORM AUDITED IT HEALTH CHECKSAS STANDARD

ITHC

A PUBLIC SECTOR NETWORK (PSN) CERTIFIED SOLUTION

PSN

EXPERIENCE

WE LAUNCHED OUR

HCS+ SOLUTION IN OCTOBER 2012

HISTORY

WE HAD THE EXPERIENCE OF UPGRADING

THE ENTIRE PLATFORM

3 TIMESPLATFORM UPGRADES

CONTACTPARTNERED WITH CISCO TO DEPLOY CONTACT CENTRE

INTO HCS BEFORE IT WAS GENERALLY AVAILABLE

DEPLOYED THE WORLD’S

FIRST 999 CALL HANDLING SYSTEM USING CISCO TECHNOLOGY

CRITICAL SYSTEMS

CISCO AWARD WINNINGCLOUD SERVICES PARTNER OF THE YEAR, FOR UK & IRELAND 2013CICSO CLOUD CONTACT CENTREPARTNER OF THE YEAR EMEAR 2014CISCO COLLABORATION PARTNEROF THE YEAR EMEAR 2015

Kcom WorkplacesEnabling the High Performance Workplace

CCaaS and UCaaS

GOLD CERTIFIED, MASTER CLOUD & MANAGED SERVICES PARTNER, MASTER COLLABORATION PARTNER

CREDIBLE CISCO PARTNER

KCOM DEPLOYED THE LARGESTCISCO CCAAS SOLUTION IN EMEAR,

WITH 20,000 CONFIGURED AGENTS AND 12,000 CONCURRENT CALLS SERVING 43 MILLION CUSTOMERS

HMRC