june 9, 2014 special libraries association annual conference / vancouver, bc more education, less...
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June 9, 2014
Special Libraries Association Annual Conference / Vancouver, BC
More Education, Less TimeImplementing Learning Management Systems for Legal Professionals
Laura Choyce, Hogan Lovells US LLPGreg McCashin, Borden Ladner Gervais LLP
Moderator: Caroline Jones, Crowell & Moring LLP
www.hoganlovells.com | www.blg.com 2
A Tale of Two Law Firms
• The story of how two large law firms of different size and configuration have used LMS’s with similar functionality…
– for different audiences, and
– for largely different purposes
www.hoganlovells.com | www.blg.com 3
Overview
• How learning management software helped meet objectives and overcome obstacles
• The selection, procurement and implementation process
• Tour of each LMS
• Lessons learned and future plans
www.hoganlovells.com | www.blg.com 4
About Hogan Lovells LLP (AM LAW 10)
Global firm with 2,500 attorneys and over 45 offices worldwide, comprised of two separate LLP’s
- US LLP (HQ in DC)
- International LLP (HQ in London)
Largest Practice areas:
- Corporate & Finance
- Litigation/Arbitration
- Intellectual Property
- Government Regulatory
www.hoganlovells.com | www.blg.com 5
Hogan Lovells – IRC Overview
Global research and knowledge services teams, supporting a variety of practice areas
– Over 30 staff in US with an equivalent staff in the London office and abroad
– Collection of hundreds of print titles and 800+ online databases
www.hoganlovells.com | www.blg.com 6
About BLG
• National Canadian law firm with approximately 750 professionals in six offices in four provinces
• Full-service firm with large institutional client base and significant cross-border practice
• Largest practice areas:
- Corporate & Finance
- Litigation
- Intellectual Property
- Health
www.hoganlovells.com | www.blg.com 7
BLG - Professional Development Overview
• Who– Professional Committee– National CLE Group
• What– BLG U is umbrella for most CPD programming for BLG
professionals and in-house counsel clients– BLG U offers live and on-demand programming
www.hoganlovells.com | www.blg.com 8
“I Need It Right Away!”
Challenges:– Attorneys caught up in projects
at last minute– Attorneys often need training on
a resource for an urgent project– Training is non-billable– Little budget for incentives to get
attorneys to attend– Coordinating and tracking
training is a lot of work
ASAP!
www.hoganlovells.com | www.blg.com 9
Objectives – HL
• Equip associates to become savvy and cost-effective researchers – As part of professional development
track to make partner
• Ensure usage of our subscriptions via training– Many cost tens of thousands of
dollars / year!
• Get associates to come to training!!!
www.hoganlovells.com | www.blg.com 10
Objectives - BLG
• Provide high-quality live and on-demand (24/7/365) learning to BLG professionals and in-house counsel clients
• Take the pain out of learning – make it easy
• Fight the clock!! Tyranny of the billable hour
• Client and business development
www.hoganlovells.com | www.blg.com 11
LMS – Defined (thank you Wikipedia)
• a software application for the – administration– documentation– tracking– reporting– delivery
of e-learning education courses or training programs
www.hoganlovells.com | www.blg.com 12
Who “owns” the LMS?
• Hogan Lovells– Library / Information Resource Center (IRC)– Technology Training Department
• BLG– Professional Development
www.hoganlovells.com | www.blg.com 13
LMS Selection / Procurement – HL
• In 2011, our Technology Training department purchased an enterprise learning management tool for the US LLP called University Site
• We realized this could alleviate some of our training issues, so we got on board
• Features:– Users can sign up for listed classes, wish-list courses, and provide feedback on
training– Can track attendance and completion of live and e-learning courses by seamlessly
working with Active Directory– Can make certain courses available to particular audiences– Different departments can have designated course catalogs– Sends reminders and Outlook appointments when users register so they do not
forget– Can create personalized “learning plans”
www.hoganlovells.com | www.blg.com 14
LMS Selection/Procurement - BLG
• Trigger/driver = advent of mandatory CPD to Canadian legal landscape (BLG provinces = QC, ON, AB, BC)
• Preparation of business case for senior management – the sell
• Procurement process– Professional Committee– Procurement team (including outside consultant)– Identify potential vendors– RFP process– The demo process– Selecting the vendor and system– Contractual terms and conditions
www.hoganlovells.com | www.blg.com 15
LMS Selection/Procurement – BLG (cont’d)
• Secret weapon:
• tech-savvy project manager !!!!
• Tech knowledge• Ability to motivate team to stick to the schedule
www.hoganlovells.com | www.blg.com 16
Implementation Timeline (3 Years) – HL
www.hoganlovells.com | www.blg.com 17
Implementation Timeline - BLG
• Timeframe – Fall 2008 to Fall 2010 (2 years)• Communications and visibility• PD and BD collaboration• Operations team/internal LMS helpdesk
– early questions/issues; rapid response
Q4 2008Begin process
October 2010Internal launch – firm retreat
January 2011External Launch
www.hoganlovells.com | www.blg.com 18
LMS Governance
• BLG– Professional Committee– BLG U Management Board– BLG U Operations Team– future, BLG U Advisory Board (clients)
• Hogan Lovells– Primary administrator and vendor contact is the
Technology Training department• We notify them of any major changes we need to make to the
system settings, content, etc.
www.hoganlovells.com | www.blg.com 19
Content – Where does it come from?
• Purchasing or licensing– Third-party content often makes the best sense
• Developing your own– Videotaping live sessions– Screencast tutorials– Recording WebEx sessions– Building e-learning modules
www.hoganlovells.com | www.blg.com 20
University Site Learning Center
www.hoganlovells.com | www.blg.com 21
Course Information
www.hoganlovells.com | www.blg.com 22
Registration
• Users can view a calendar of upcoming events (above)
• They can also register for sessions via email newsletters or links on the Intranet
• When registration is accepted, user is sent an Outlook appointment
www.hoganlovells.com | www.blg.com 23
Learning Plans and Completion
www.hoganlovells.com | www.blg.com 24
Reporting and Tracking
• Course Attempts
• Learner Feedback
www.hoganlovells.com | www.blg.com 25
BLG U – Sesame Access
www.hoganlovells.com | www.blg.com 26
BLG U – Homepage – Find, watch, complete
www.hoganlovells.com | www.blg.com 27
BLG U – Course Taxonomy
www.hoganlovells.com | www.blg.com 28
BLG U – Course Title – Decision At a Glance
• Corporate Governance - A Dispute Resolution Perspective (2014-01-16; BC ON QC 1h)
www.hoganlovells.com | www.blg.com 29
BLG U – Course Description
www.hoganlovells.com | www.blg.com 30
BLG U – Learning Plan
www.hoganlovells.com | www.blg.com 31
BLG U – The Video Window
www.hoganlovells.com | www.blg.com 32
BLG U – Chapter Tab
www.hoganlovells.com | www.blg.com 33
BLG U – Achievement Record
www.hoganlovells.com | www.blg.com 34
Positive Outcomes
• Overall increase in live session attendance, especially after rolling out Learning Plans
• Provides direct links to sign up for courses via the Intranet and e-mail
• Scheduling training is more efficient
• Tracking attendance and getting feedback is streamlined
• E-Learning courses provide on-demand, immediate training when the attorney needs it
www.hoganlovells.com | www.blg.com 35
Downsides
• Some settings are system-wide and cannot be customized by department (e.g. feedback forms)
• Steep learning curve; requires time to master it, maintain courses, manage enrollment, etc…
• Can be expensive $$$
• Wedging the LMS into the MCLE/MCPD landscape (e.g. solo vs. group viewings); staffing and deadlines
www.hoganlovells.com | www.blg.com 36
Lessons Learned
• Communicate
• Collaborate
• Things will not go smoothly the first time
• Emphasize training and show the learning management tool as part of your Orientation program
www.hoganlovells.com | www.blg.com 37
Lessons Learned
And…
BE PATIENT !!!
“If you build it, he will come”
www.hoganlovells.com | www.blg.com 38
Future Goals
• Continue to populate course catalog with live and E-learning courses
• Get more system functionality and social integration (e.g. SharePoint web parts)
• Create Learning Plans for other groups, such as Paralegals, Assistants, and Marketing
www.hoganlovells.com | www.blg.com 39
Questions?
www.hoganlovells.com | www.blg.com 40
Contact
• Laura Choyce– laura.choyce@hoganlovells.com
• Greg McCashin– GMcCashin@blg.com
• Caroline Jones– CJones@crowell.com
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