jonathan rothenburg - palm beach state college | palm beach … · 2015-09-10 · professional...
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Jonathan Rothenburg
AGENCY BACKGROUND INFORMATION
• Provides citizenship and immigration services to U.S. visitors and future citizens
• Customers from all over the world:• Visitors/Permanent Residents/Citizens/
Asylum Applicants
• Fee-based agency
• Counties served: Glades, Hendry,
Highlands, Indian River, Martin,
Okeechobee, Palm Beach, and St. Lucie
EXPERIENCE OF A LIFETIME
• ISA
• ISO
• FDNS
• Mail Room
• Records
• Support Services
• Biometrics
• Field Visit
PROFESSIONAL ACCOMPLISHMENTS
• Retired files of newly proclaimed citizens
• Master of Ceremony for induction of new citizens• Aided in administering collaborative ceremony between multiple locations
• Attended agency-wide “town hall” video conference
• Attended N-400 Record of Proceedings Training
• Aided immigration officers in completion of daily duties• N-400 (Naturalization)
• I-485 (Adjustment of residency status)
• Investigated potential fraud cases
• ROP (Record of Proceeding)
• Conducted interview under officer direction
• House visit to Sebring, FL
REFLECTION ON PROFESSIONAL GROWTH
• Communication between departments
• Working under multiple supervisors
• Critical Thinking: Investigation Techniques
• Public Speaking
REFABRICATING THE SCRIPT
• Legal declaration of United States citizenship
• Formal change of residency status
• Guideline for even flow of ceremony
• Ensured dissemination of pertinent information to
customers
BENEFIT TO USCIS
• Allows for rapport building with customers and families
• Concise bulleted script allows for personal touch
tangent
• Ensures a memorable experience for customers
• Job enrichment opportunity for employees
PERSONAL BENEFIT
• Team building exercise
• Suggestive criticism
• Troubleshooting
• Overcome nerves induced by public
speaking
CHALLENGES
• Split-second decision making
• USCIS language and acronyms
• Background check
• Maintenance of professional demeanor while
in customers’ presence
CAREER OPPORTUNITIES
• Exposure to multiple career choices within USCIS
• Firsthand knowledge of required skills
• Behind the scenes perspective
• Insight into professional atmosphere
SPECIAL THANKS
REFERENCES
Department of Homeland Security: USCIS (n.d.). USCIS logo. Retrieved from https://elis.uscis.dhs.gov/cislogin/CISControllerAction.do?TAM_OP=login&ERROR_CODE=0x00000000&URL=%2F&AUTHNLEVEL=&OLDSESSION=
The Palm Beach Post (n.d.). Citizenship ceremony. Retrieved from http://m.palmbeachpost.com/gallery/events/citizenship-ceremony/gGwj/
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