john rayner director - this. the health informatics service is hosted by calderdale and huddersfield...

John RaynerDirector - THIS

The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust

The Health Informatics ServiceInforming Healthcare

• “Good is the enemy of great”– Process and Service– Continuous improvement– Integrated business

• The 3 ‘S’• Governance• Customer service• Professionalism

• Great rather than good• Understand how to

differentiate• Stay with it• Recognise the

competition• Improve continuously• Add value

• Limited formal training

• Few recognised qualifications

• No single professional body

• Blame culture

• Prolonged academic training• Formal qualifications• Membership of a professional or regulatory

body• Licensing authorities• Professional codes of Practice• Any others?

• Recognition that Shared Services need to change• Commitment from everyone• Create standards• Monitor and measure• Have a vision and values• Move to customer orientated metrics• Strengthen the business model and look for

opportunities• Commit to developing high quality leaders

John RaynerDirector - THIS

john rayner director - this. the health informatics service is hosted by calderdale and huddersfield...

enemy of greatprocess

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