john crawley keynote speech
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Keynote SpeechExcellence Reaps Rewards
John Crawley
Mediation – meaningful work
The challenge of mediation
Mediation needs maintenance
Understand and work with resistance
‘The best way to destroy an enemy is to make him a friend’ (Abraham Lincoln)
Be bold ‘I am always doing
what I cannot do in order to learn how to do it’ (Pablo Picasso)
Promote the benefits of resolution – ‘An eye for an eye will make the whole world blind’ (Mohandas K Ghandi)
Be realistic ‘All conflicts have a resolution imbedded in them but that does not make everything mediatable’
The AME Triangle
Maximising Return on Investment – making sure you get the most effective service for the
money you have invested.
Mediator Practice Standards – ensuring that your mediators are supported and developed
to provide mediation that meets emerging best practice
Mediation Service Management – making sure that
your service is quality-driven, effectively coordinated, managed
and marketed.
Equality and Diversity
Raising the Standard of Mediation Services
Foundation Standard
Effective Standard
Excellence Standard
Methodology Mediation Action
Plan (MAP) AME Audit – MSP
(Mediation Sustainability Plan)
Training and consultancy
Partnership working
Culturally specific Customer focused
Achieving Dispute Resolution Excellence Achieving
Mediation Excellence
Achieving Investigation Excellence
Dispute Resolution Leadership ‘My heart leaps up when I behold a rainbow in the sky’
Why it is worth it – people recuperate and grow
Keynote SpeechExcellence Reaps Rewards
John Crawley
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