jj lin sanctuary 2.0 world tour 21 december 2019 frequently … · 2019-08-19 · jj lin sanctuary...

JJ Lin Sanctuary 2.0 World Tour 21 December 2019 Frequently Asked Questions

All information is correctat timeofpublishingand is subject to changewithoutpriornotice.TheOrganiser reserves the right toamend the above wi thout pr ior not ice . In the event o f any d i spute , the Organiser ’ s dec i s ion i s f ina l .

Forasmoothticketingexperience,pleaselookthroughthishandyguidetohelpyounavigateyourwaythroughtheprocess.Weareworkinghardbehindthescenestodoeverythingwecantomakesurethatticketsendupinthehandsofgenuinefans.

1. Howmucharethe‘’facevalue’’tickets?ThefacevalueoftheticketpricesisbetweenSGD148andSGD348(excludingbookingfee).PleasenotethatabookingfeeofSGD4perticketwillalsoapplytoallbookings.

2. Whatisunethicalsecondaryticketingandticketresale?

Unethical secondary ticketing iswhen tickets arepurchased at face value and re-sold at inflatedpricesvianon-artistapprovedorunauthorisedplatforms,thusdenyingthefansthechancetobuyatfacevalue.AnyticketspurchasedfromthirdpartywebsitesandunauthorisedresellerssuchasViagogo,StubHub,Carousellorsimilararenotvalidforentryatthevenue.

3. Whywillmynamebeprintedontheticketspurchased?Inordertoputastoptothesecondaryticketingmarket,absurdpricesandfanrip-offs,all ticketssoldarepersonalizedandthenameoftheticketpurchaser(SportsHubTixaccountholder)willbeprintedonallofhis/herticket(s).Thenameregisteredtoandprintedontheticketscannotbechanged.Thepromoterreservestherighttocheckauthenticityoftheticketandpersonaldata.For online purchases, the name providedwhen creating the Sports Hub Tix account will be thenameregisteredtoandprintedontheticket(s)purchased.PleaseensurethatyourfullnameasinyourphotoIDisprovidedwhencreatingtheSportsHubTixaccount.Intheeventofanyticketdispute,youwillberequiredtopresentthephotoIDandcreditcardofthe ticket purchaser whose name is on the ticket. Photocopies or electronic versions will beaccepted.

4. HowmanyticketscanIbuy?EachSportsHubTixaccountholderislimitedtoamaximumnumberof4tickets.Anypersonfoundtobepurchasingoverthisquantitymayhavethesurplusticketscancelled.

5. Canweattendtheshowinabiggergroup?

Youwill need to purchase in separate transactions and on different accounts. Amaximum of 4ticketscanonlybemadeperaccount.However,differentseatsmaybeassignedonthesubsequentpurchase.TicketspurchasedinbreachofTerms&Conditionsaresubjecttoinvalidation.

6. CanIbuyticketsasagift?

Yes,ticketscanbepurchasedasagift.Intheeventofanyticketdispute,youwillstillberequiredtopresentthephotoIDandcreditcardoftheaccountholderwhopurchasedthetickets.Photocopiesorelectronicversionswillbeaccepted.

JJ Lin Sanctuary 2.0 World Tour 21 December 2019 Frequently Asked Questions

Allinformationiscorrectattimeofpublishingbutmaybesubjecttochangewithoutpriornotice.TheOrganiserreservestherightthe amend the above without prior notice. In the event of any dispute, the Organiser’s decision is final.

7. Wheretobuytickets?Theonlyauthorisedchannelstobuyticketsforthiseventarethefollowing:

ONLINE:http://www.sportshub.com.sg/JJLinHOTLINE:+6531587888SINGAPOREINDOORSTADIUMBOXOFFICE2StadiumWalkSingapore397691OUTLETS:ALLSINGPOSTOUTLETSTHESTARPERFORMINGARTSCENTREBOXOFFICE1VistaExchangeGreenLevel3Singapore138617SCOTTSSQUARE6ScottsRoadLevel1Atrium,ConciergeDeskSingapore228209Any tickets purchased from third party websites and unauthorised resellers such as Viagogo,StubHub,Carousellorsimilararenotvalidforentryatthevenue.

8. Whenwillwereceiveourtickets?

All physical tickets and ‘Print-At-Home’ E-ticketswill only bemade available and issued from 20November2019onwards.Uponpurchaseofticket(s),youwillonlyreceiveabookingconfirmationemail/ letter.Foronlinepurchase,pleaseaddtickets@sportshubtix.comtoyoursafe listonyouremailaccount toensurethatyouwillreceiveyourconfirmationemail.

9. Ican’tfindmyconfirmationemail.WhatshouldIdo?

TheconfirmationemailwillbesentbySportsHubTix(tickets@sportshubtix.com).Ifyouareunabletofindyourconfirmationemail,pleaseensurethattheemailhasnotgonetoyour“Spam”or“JunkMail”folder.Youmaycall+6531587888oremailenquiry@sportshubtix.comifyourequirefurtherassistance.

10. Ican’tgoanymore.WhatcanIdo?

Ticketsarestrictlynon-transferableandcannotberesoldorofferedforresale.Thenameregisteredto and printed on the tickets cannot be changed after the purchase. Resold ticket(s) may becancelledwithoutrefund,andanypersonwhoisfoundtohavepurchasedresaleticketswillnotbeabletogainentrytothevenue.

JJ Lin Sanctuary 2.0 World Tour 21 December 2019 Frequently Asked Questions

Allinformationiscorrectattimeofpublishingbutmaybesubjecttochangewithoutpriornotice.TheOrganiserreservestherightthe amend the above without prior notice. In the event of any dispute, the Organiser’s decision is final.

11. Anyfurthertipsontheticketbuyingprocess?Wewanteveryonetohaveasmoothjourneybuyingtheirtickets.Bereadyandpreparedandyou’llsail throughtheprocess.CreateyourSportsHubTixaccount inadvanceandensurethatyouareable to login before tickets go on sale. Please only buy tickets from the single authorised ticketsellerSportsHubTix.

Standardticketingtermsandconditionscanbefoundat:http://www.sportshub.com.sg/JJLin