jcnc2013 case fastems esa karppi

Confluence Wiki Case: Fastems

24.10.2013Esa Karppi

Intranet team workspaces need more feature rich platform to boost collaboration

Learnings from earlier social media projects gathered: NetViewer, Virtual Fastems, Intranet, Jive, eLearning

Evaluation of different collaboration platforms and service providers

Early history = 2009

• Support and encourage to co-operate over organisational-, country-, timezone borders

• Easy access to information, reduce HQ- centric thinking and role of network drives

• Build basis for future services and processes– First: implement new way of working internally – In the longer run: Invite our partners and clients to cooperate with us

via virtual tools• Use cases

– Sales support: improve knowledge re-use in offering process– Service: improve the dialogue between service and design teams

2010: ”Virtual Forums”Business case

• Confluence with Ambientia: workshops, SSO• Original use cases were not very successful• New use cases in R&D + enthusiastic individuals

Idea process implemented to confluence to boost information sharing (before: files in the network

drive)

R&D projects published in Confluence: targets, teams, memos, timetables, design material etc.

2010: Confluence

• Different teams wanted own space for memos etc.• HR guidelines• Quality:

– Lean Manager –blog– Process Handbook (Gliffy)– Observation, Feedback and Reclamation processes (Ad-

Hoc workflows)• 2013: Delivery projects

More use cases:

• Fuzzy!, where are the buttons and menus? • I do not have time to read every page, I have to work • Do we have to use this?• Can we use this for everything?• This info is wrong, please correct it!• Yet another platform...• Wow this is actually quite easy• What should I put to intra and what to Confluence?

User experience

• More and more confluence spaces and pages• Confluence updates 30/day, intra 1/day• Intra goes to Confluence, Confluence ”Forum”

renamed as intra (what the F...astems?)• Launch 12/2012• Internal communication’s goal:

– Combine two platforms into one– social global intranet

• Additional content administration from communications

Intranet project 2012

• 10x more views per day in Confluence platform after go-live with intranet

• Intranet ”frame” as one space – among others• Own theme introduced – buttons and menus (not a

walk in the park with limited budget)• Try to be as simple as possible

Intra

Main News

News and Events

Activity stream

Main menu, APPS, Favourites, Spaces

Statistics: October 2013 (by 20.10.)

R&D Project mgr

Production mgr

Project assistant

Quality manager.

R&D Eng.

HR.HR.

R&D Eng.

~2500 views / day~175 edits / day~10 comments / day

R&D Eng.

• Be prepared for different use cases – you do not actually know what works

• Let the people to find confluence: ”you do not have to use it, but you might (others are)”

• SSO, theme – make it simple and usable• Add selected plugins• Bring current processes to wiki rather than wiki as an

addition to your process• Each use case needs an enthusiastic owner, trust active

individuals • Patience needed

Summary

Thank you ! www.fastems.com