itsmf czech republic, z. s. · itsmf czech republic, z.s. brno, 17.5.2017 patrik Šolc chairman of...

itSMF Czech Republic, z.s.

Brno, 17.5.2017

Patrik Šolc

Chairman of The Board

patrik.solc@itsmf.cz

• a non-profit organization, focused on development and promotion of best practices in IT Service Management and IT Governance

• a chapter of the international itSMF community (itSMF International)

• 210 members

• 40 companies

Who we are...

• promotion of best practice and standards

• support ITIL and other IT certifications

• share experience with IT Service Management and IT Governance

• „ITSM Prakticky“ workshops – knowledge sharing

What are we doing?

• Monthly

• True stories and experience of our members• T-mobile – liniové a procesní řízení• Penny Market ... Změna IT oddělení v poskytovatele IT služeb• ČEZ ICT Services – Katalog IT služeb vs zlepšení kvality služeb• Autosalon Klokočka – Transformace IT• Česká spořitelna• DHL

• New IT trends• Úvod do IT4IT, DevOps, Agile Scrum vs Waterfall, • Risk Management, Problem Management, Major Incident

Management

Experience sharing workshops – „ITSM Prakticky“

• The largest IT Service Management event in the Czech Republic

• 2 days, a lot of sessions, 45 speakers

Annual Conference

Next conference:

18th – 19th January 2018

www.itsmf.cz

patrik.solc@itsmf.cz

Join us

Thank you