itsm monopoly - the game of tool selection

#LEADit

Karen Ferris Macanta Consulting

IT#SERVICE#MANAGEMENT#

SUPER&

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INCOME&TAX& CO

LLECT&

$200&AS&

YOU&PASS&

GO#

IT#SER

VICE#M

ANAGEM

ENT#

COMMUNITY&CHEST&

CHANCE&

SUPER&

TAX&

INCOME&TAX& CO

LLECT&

$200&AS&

YOU&PASS&

GO#

IT#SER

VICE#M

ANAGEM

ENT#

COMMUNITY&CHEST&

CHANCE&

What can you afford?

What features do you need?

Criteria Mandatory Optional Weighting Score Self-populating knowledge management

Y 1

Live Chat Facility Y 1 1 Self help portal Y 5 5 Discovery tools N 3 0 TOTAL 7

Location, location, location!

Room for growth

Vendor credentials

Costs

Timeframes

THE RIGHT DRIVERS

STAKEHOLDER ENGAGEMENT

CAREFUL SELECTION

CAREFUL PLANNING AND PREPARATION

ORGANISATIONAL CHANGE

PROCESS IMPROVEMENT

SUPER&

TAX&

INCOME&TAX& CO

LLECT&

$200&AS&

YOU&PASS&

GO#

IT#SER

VICE#M

ANAGEM

ENT#

COMMUNITY&CHEST&

CHANCE&

Email: Karen.Ferris@macanta.com.au Website: www.macanta.com.au

www.karenferris.com Twitter: @karen_ferris Facebook: http://www.facebook.com/MacantaConsulting Mobile: +61 (0)425 728 498