itil service transition certification training syllabus

Skillogic ITIL ST Certification Training

SKILLOGIC Knowledge Solutions

Purpose, objectives, scope and value to business

The context of service transition in ITIL service

lifecycle

The key policies and best practice principles that aid

effective service transition

Optimizing service transition performance and typical

metrics that can be used

Service transition inputs and outputs by lifecycle stage

•Each process will consist of:

–- Purpose, objective, scope, value to business

–- Policies, principles & basic concepts

–- Process activities, methods & techniques

–- Triggers, inputs, outputs & interfaces

–- Critical success factors and Key performance indicators

–- Challenges & risks

Knowledge management

Transition planning and support

Change management

Service asset and configuration management

Release and deployment management

Service validation and testing

Change evaluation

Managing communication and commitment

Managing organizational and stakeholder change

Stakeholder management

Organizational development

Role of technical and application management function in

service transition

Organizational context for transitioning a service

Service transition roles and responsibilities

The relationship of service transition to other lifecycle phases

Technology requirements for service transition that

support service transition as a whole

Key activities in the introduction of service transition

An integrated approach to service transition processes

Implementing service transition in virtual or cloud

environment

Challenges facing service transition

Measurement through analyzing critical success factors

Potential implementation risks that could affect services currently in

transition and being planned

External factors that affect the approach to service transition

Review of key concepts

Call us

USA : +1 646 666 3184

CANADA : +1 581 703 0933

UK : +44 203 608 9889

NETHERLANDS : +31 85 888 2556

INDIA : +91 740 660 9000

Email : info@skillogic.com

For more details about ITIL Certification Training visit: http://in.skillogic.com/

ITIL ST Training Available in: Bangalore, Chennai, Hyderabad, Pune, Mumbai, Delhi.