intro to module 1 sean connolly1
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IPA October 2008 1
Innovation and Modernisation in the Public Sector
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Purpose of this Session
Review/Clarify the Material Is it in line with your own experience?
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2. Objectives
Be able to discuss The characteristics of the Public Service The key policy changes The impact of the Private Sector International Trends Factors facilitating innovation
Foundation for later modules
Will inform your actions
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Cautionary Notes Not Science
“management theory” Human behaviour changes slowly
Thucydides 460-400 BC Much published material
May not tell the full story Study the Individuals
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3 Origins of Administration
Role of the State Trend towards reduction Based on somebody’s theory Countries differ Emergence of ICT
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4 Origins of the Irish Public Service
British Model Northcote Trevelyan Report Other possibilities:
US: Political appointments France:Napoleonic design
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4 Origins of the Irish Public Service British Model Northcote Trevelyan Report Other possibilities:
US: Political appointments France:Napoleonic design
Should the Secretary General be changed with a change of Government?
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SAQ 1
Has your organisation changed?
[Ideas on page 34]
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5. Characteristics (1)
1854 Problems Patronage Inefficiency Lack of staff development External appointments Departmental promotion
Solved?
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5. Characteristics (2)
Northcote Trevelyan Solutions
Examinations by a Commission Permanent appointments/Probation Specialisation Salary scales
Bureaucracy: churches, army, banks, insurance companies, breweries.airlines, etc
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5. Characteristics (3)
Principles [Lane] Government decides on policy and
Public Service delivers Written records Based on rules, not arbitrary Legal and procedural rules Work is organised by function Hierarchical structures Resources are not personal Public sector ethos
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SAQ 2
What evidence can you find that the thinking was influenced by the environment and personal values?
[Ideas on page 34]
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6. Public Service Reform
6.1 1932 Brennan Commission
6.2 1969 Devlin Report
6.3 1985 “Serving the Country Better”
6.4 1994 SMI
6.5 1996 DBG
What changes have affected our customers?
What changes have affected you?
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Rate your Own Organisation?Leader?
Strategic Plan Senior Management Committee Open to Change
Complier? No champion?
Resister? Why ?
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6.6 Role of ICT
Information Society Commission 1999 Information Services Interactive Services Integrated Services
Reach Agency 1999 OASIS BASIS Fund of €109m
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New Connections 2002-05
Single point of contact Multiple access channels
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6.7 Local Government
1996 Programme for change Enhancing local democracy Serving the customer better Greater efficiency Proper resources
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6.8 Evaluation of Progress 2002
Quality Customer Service eGovernment Agenda
Evidence of improvements?
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7. Quality Customer Service
Private/Public Sector differences Stovepipes Policy vs Service delivery Measurement Principles QCS Initiative 1997 SAQ 3 Results? Customer Charters
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8. Innovation
Culture Complacency Rigidity Excessive bureaucracy Aversion to risk and innovation Avoidance of mistakes
SAQ 4
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9. Drivers for Change
International Trends Impact on Ireland ICT
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10. Conclusions
Some good examples Preserve the good aspects Understand your environment Reform can be harnessed Quality Customer Service essential Innovation not stagnation International competition
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This afternoon?
Examine the Revenue experience in the light of what we have covered and your own experience
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Problems? SAQs Progress Questions Readings
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