international telecommunication union workshop on end-to-end quality of service.what is it? how do...
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International Telecommunication Union
Workshop on End-to-End Quality of Service.What is it? How do we get it?Geneva, 1-3 October 2003
Common VoIP Common VoIP MetricsMetricsAlan Clark
CEO, Telchemy
21-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Summary
o Typical VoIP Problemso Management Requirementso Common Metrics proposalo Media path reportingo Reporting through signaling
protocolso RTCP XRo Applications examples
31-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
IP related problems
Gateway Gateway
Lost Packets
CODEC
Delay & Jitter
Packet discardsby jitter buffer
41-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Non-IP related problems
VoIPGateway
Hybrid
EchoCanceller Echo from
UnbalancedHybrid
Uncanceledecho
Signal Level tooHigh or low
51-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
VoIP Metrics Reporting
IP Endpoint
CallControl
IP EndpointMedia path
reporting
Signaling basedreporting
NetworkManagementreporting
61-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Signaling System Reporting
IP Endpoint
CallControl
End of call message
Voice over IP qualitymetrics
Integrates call quality data into CDR system, supports service management / billing
71-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Media Path Reporting
IP Endpoint
IP Endpoint
Media pathreporting
Allows information to be exchanged betweenendpointsAllows information to be sent through firewalls
81-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Management Reporting
IP Endpoint
ManagementSystem
SNMP“Get”
Provides access to informationon an “as needed” basisIntegrates with current NMS
91-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Common VoIP Metrics?
o Equipment needs only count/ measure one set of metrics regardless of the protocol used for reporting
o Network manager/ operator can see the same set of data regardless of how it was reported
o Drive the equipment vendors towards a common “sensible” metrics set
101-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
RTCP XR protocol
Loss rate Discard rate Burst density Gap density
Burst duration (mS) Gap duration (mS)
Round trip delay (mS) End system delay (mS)
Signal level RERL Noise level Gmin
R factor Ext R MOS-LQ MOS-CQ
Rx Config - Jitter Buffer Nominal
Jitter Buffer Max Jitter Buffer Abs Max
111-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
RTCP XR applications
GW
Provides several key functions:- Exchange information between endpoints to support more comprehensive call quality estimates- Allows mid-stream systems to monitor endpoint QoS, even if RTP payload encryption is used- Supports exchange of endpoint measured QoS where endpoint is in different management domain- Supports endpoint adaptation
121-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Migrating into signaling protocols
o RTCP XR – IETF AVT group• In RFC editor queue – RFC in October?• Already being implemented by
manufacturers
o H.323 …. H.460.9 Annex 2• Consent in January 2004?
o H.248 …. H.248.rtcpxr• Consent in January 2004?
o SIP ….. New work in IETF
131-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Generating VoIP Metrics
DSP
CODEC
“SoftwareProbe”
200 IPS
IP Phone or Gateway
RTCP XR
Loss/Discard
SignalNoiseRERL
End of CallSignaling
141-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Accumulating endpoint metrics in Gateway
SoftProbe
C”Q”DR
RTCP XR
SNMP orBulk upload
IP “cloud”
PCM
SNMP MIB based around RTCP XR metrics
151-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Example – IP Centrex
IP Network
Softswitch
Access linkcongestion
Poorly locatedserver
Passive hub orshared Ethernetsegments
LANcongestion
IP Phone
Service Providerdomain
NO VISIBILITYOF PROBLEMS
161-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Solution to IP Centrex problem
IP Network
Softswitch
Access linkcongestion LAN
congestionIP Phone
ManagementSystem
Real time reportingthrough RTCP XRprovides feedback on Service Quality
171-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it?
ITU-T
Summary
o Equipment needs only count/ measure one set of metrics regardless of the protocol used for reporting
o Network manager/ operator can see the same set of data regardless of how it was reported
o Drive the equipment vendors towards a common “sensible” metrics set
o Already gaining support within the industry:• Nine+ test equipment vendors will be supporting
RTCP XR decodes by the end of 2003• At least three major IP equipment manufacturers
expected to be supporting RTCP XR by the end of 2003
• Three major DSP software vendors providing support for this architectural model by the end of 2003
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