international presentation ipa İstanbul products international presentation ipa İstanbul products

International Presentation IPA İstanbul Products

Worldwide PresentationWorldwide Presentation

Organisational Structure

Worldwide Network

Our Main Clients

Key Figures

Branch offices:

• Amsterdam (Holland) • London (England)

• Athenes (Greece) • Munich (Germany)

• Genova (Swiss) • Paris (France)

• Lisbon (Portugal) • Rome (Italy)

Inter Partner Assistance

AXA Assistance

% 100% 100

AXA Assistance SA

Dependent Establishments

International PresentationInternational Presentation

Organisation StructureOrganisation Structure

ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternational Presentation

Eastern Europe

PolandCzech Republic

TurkeySwitzerland

Morocco

Europen Community

FranceSpainPortugalUnited KingdomBelgiumNetherlandsItalyGreeceGermanyAustria

Organisation European Community / Organisation European Community / Eastern EuropeEastern Europe

Americas

USACanadaMexicoCosta RicaColombiaVenezuelaBrazilChileArgentina

Organisation AmericasOrganisation Americas

Asia / Pacific

JapanTaiwanHong KongThailandMalaysiaSingaporeIndonesiaAustralia

Organisation APAOrganisation APA

73 Countries Where We Market Our Products

Andorra Argentina Australia Austria Belarus Belgium Bolivia Brazil BulgariaCameroon Canada

Chile Colombia Congo Costa Rica Cyprus Czech RepublicDenmark EAU Ecuador Estonia Finland

France Gabon Germany Greece Guatemala Guinea Hong-Kong Hungary Iceland India Indonesia

Iran Israel Italy Ivory Coast Japan Kazakhstan Kenya Latvia Lebanon Lettonia Luxemburg

Malaysia Mauritania Mauritius Mexico Niger Oman Paraguay Philippines Poland Portugal Qatar

Romania Russia Saudi Arabia Senegal Singapore Slovakia Spain Sweden Switzerland Taïwan Thaïland

Tunisia Turkey UK Ukraine Uruguay USA Venezuela

RenaultVolkswagenLa PosteMetlifeTUIHSBCAXADinersPeugeot

SumitomoAlcatelNHSMACSFAmerican ExpressGeneral MotorsHome ServiceEuropay MastercardUNICA

Our Main ClientsOur Main Clients

Insurance CompaniesAutomotive Producers BanksTravel Agencies and Tour Operators Telephone OperatorsIndustrial and Service Foundations Pharmaceutical SectorProduct and Service Distribution Companies Water, Electric and Gas Distribution Companies

Our Clients Our Clients

Our Competitors and Our Competitors and UsUs

2006According to Sales

Volume

According to

Profitability

According to Return on Equity

Axa Assistance 17% 3,80% 16,00%

Mondial Assistance 16% 3,70% 15,80%

Europ Assistance 11% -0,10% -4,20%

CONSOLIDATED REVENUESCONSOLIDATED REVENUES((millionmillion EURO) EURO)

Key FiguresKey Figures

CONSOLIDATED REVENUES DISTRIBUTIONCONSOLIDATED REVENUES DISTRIBUTIONIn 2005 Geographical Region TermsIn 2005 Geographical Region Terms

France %28

USA, England, Canada %25

Central Europe %17

IberiaS. America %16

Mediterranean Region %11

Asia, Pasific %3

NUMBER OF CASES TREATEDNUMBER OF CASES TREATED

KEY FIGURES 2005

LABOR FORCE(As at 31 December

3.639(full-time)

Consolidated Revenues

621 M EURO

Consolidated Operational Profit

42,5 M EURO

Consolidated Net Profit

17,3 M EURO

Introduction

Organization Structure

Key Figures

Quality Service: ISO 9001

Why Inter Partner Assistance?

Our Main Clients

IPA IstanbulIPA Istanbul

IPA İstanbulIPA İstanbul

IntroductionIntroduction

PROGRESS OF IPA İSTANBUL

• 1989 – Establishment of IPA (Ex Alarm Assistance)

• 1993 – First Medical Assistance in Turkey (Başak Hayat ve Halk Yaşam Sigorta)

• Merger of GESA (UAP) – Ex Alarm Assistance

• 1995 – First Road Side Assistance in Turkey (Başak ve Güneş Sigorta)

• 1997 – Joining to AXA Group (Merger og UAP – AXA)

• 2002 – Startup of first Medical TPA (MATIS) project in Assistance sector

• In 12 June 2002 became the first Assistance company to receive quality certificate

• IPA managed to become the leading company in the assistance market in 2004.

163 Employees

24 hours, 365 days service

Direct service in Turkey & Northern Cyprus

ALCATEL 4400 Telecommunication System

ISDN PRI Telephone Lines

Voice Recording System to handle the complaints

Computer supported Road-Map Systems

Wide Network of Service Providers being updated

frequently

More than 32.000 organization under an agreement all

around Turkey

ISO 9001-2000 since 12 July 2002

The first and the only assistance

company in Turkey with a Quality

Certificate...

Service of Quality: ISO 9001Service of Quality: ISO 9001

ÜrünlerimizIPA ?stanbulUluslararas?Prezentasyon ProductsIPA IstanbulInternationalPresentation

ISO 9001 QUALITY STANDARTS

Within the ISO 9001-2000 context, a Quality Management Department has been created in 2001 in IPA Istanbul office. That department shall control and make reportings concerning the quality standarts requested by our clients and the requests of Policy Holders. Telephone surveys Mystery Shopping Internal Surveys Operation Meetings Management Review Meetings Customer Satisfaction Surveys

Service of Quality: ISO 9001Service of Quality: ISO 9001

Why Inter Partner Assistance?Why Inter Partner Assistance?

WHY INTER PARTNER ASSISTANCE ?

Pioneer and Reformist

Special Products for Different Sectors

Quality Service : ISO 9001

Trustworthy and Prestigeous

Widespread of Network Around the World

Our References / Our References / LocalLocalNon LifeNon Life

Our References / Our References / LocalLocalLifeLife

Our References / Our References / LocalLocalBanksBanks

Our References / Our References / LocalLocalRoad-side AssistanceRoad-side Assistance

Our References / Our References / LocalLocalOthersOthers

Our References / Our References / InternationalInternational

TechnologTechnologyy Technological Technological

InfrastructtureInfrastructture

Alcatel A4400and ISDN lines

MS Windows 2000 Server,Windows 2000/XP

Professional

Alcatel A4400 Telephone Operator

Intranet

MS Windows 2000 Server,Windows 2000/XP

Professional

Recording System

TechologyTechology

Computer Telephone Computer Telephone ConnectionConnection

Our ProductsOur Products

Home Assistance

Road-side Assistance

Travel Assistance

Medical Assistance

TPA Services

Lifestyle Assistance

IPA Card

Other Services

Home/Office AssistanceHome/Office Assistance

Main Services

Plumber Services

Electrician Services

Glazier Servics

Locksmith Services

Protection Services

PC Support Services

Direct Reparation

Road-side AssistanceRoad-side Assistance

Main Services

Towing/Crane

Professional Driver Services

Return of the Vehicle

Protection of the Vehicle

Rent a Car Services

Vehicle Info Line

Travel AssistanceTravel Assistance

Main Services

In-patient/Out-patient Medical

Treatment

Emergency Medication

Repatriation After Treatment

Return of Luggage

Loss of Luggage

Administrative Assistance

Legal Assistance

Concierge Services

Medical AssistanceMedical Assistance

Main Services

Medical Information (7/24)

Road / Air Ambulance Services

Second Opinion

PPO – within Turkey

PPO – Abroad

TPA ServicesTPA Services

M A T I S

PPO Services (within Turkey & worldwide)

Software Support

Pre-authorization Services

Evaluation & Research of Health Expenditures

Second Opinion

Reinsurance Support

Triage and Medical Information

Reporting

Lifestyle AssistanceLifestyle Assistance

Main Services

Concierge Services

Info Line for Cultural Activities

Delivery Services

Administrative Services

Legal Assistance

Other ServicesOther Services

Various Products

Legal Protection

Loss Notification Services

Customer Complaints

Customer Questionnaires

Call Center Services

Inter Partner Assistance CardInter Partner Assistance Card

Main Services

Medical Assistance

Travel Assistance

Home Assistance

Road-side Assistance

Lifestyle Assistance

Concierge Services

Delivery Services

Administrative Services

Information Services

THANK YOUTHANK YOU

international presentation ipa İstanbul products international presentation ipa İstanbul products

stanbul uluslararas

clients rnlerimiz ipa

main clients key figures

equity axa assistance17

branch offices

mondial assistance16

sales volume

europ assistance11

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