interest list 0918 wendell
Post on 26-May-2015
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Interest ListWendell
Don’t tell professor I have just one slide…
Research Keywords/ TheoriesSelf related topic:•Self-efficacy / other-efficacy•Service locus of control•Meta-cognition
Co-creation:•Co-production/co-creation•Service participation•Customer-employee interaction•Service Integration •Service ambidexterity•Customer-employee relationship
Technology related topic:•Self-service •Customer learning / training•Online service usage
Service related topic :•Zone of tolerance•Customer expertise / resource•Referral effectiveness
Other topic:•Social cognition theory•Sense of justification
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