innovation via ee
Post on 13-Apr-2017
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Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30721
How Leaders Can Drive
Innovation via
Employee Engagement
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30722
Johnnie Cochran
“If the gloves don’t fit…
…you must acquit!”
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30723
“When in doubt…
If you remember one thing…
…try it out”
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30724
Innovation Through Employee Engagement
“As leaders, we need to fall in love with cultivation of activities in the margins, because this is where we see the future before it happens.” ~ Tom Petzinger, The New Pioneers
10% 80% 10%
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30725
Innovation Through Employee Engagement
• Prototyping
• Promoting Serendipity
• Structures that engage employees
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30726
and the
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30727
A Perfectly Good Prototype
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30728
Invert the thinking…
instead of
Carefully articulateall design specs
and build to specs
Prototype your way to your final
design specs
Prototyping at IDEO
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-30729
Why so much prototyping?
E
PJ
FT
IntuitiveSensing
I
75% 25%“What I can feel, see, hear, taste, smell in front of me right now”
“I get an overall sense I cansee playing out in the future”
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307210
Prototype-Driven Specs
• 2 > 1
• Rough, early and iterative
• Watch how users interact with the prototype
• Avg is 4-5 prototypes
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307211
Innovation Through Employee Engagement
• Prototyping
• Promoting Serendipity
• Engaging employees to innovate and explore
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307212
“I think organizations would send a lot more teams out into the field if they understood just how many business opportunities or cost savings simple observations can bring.”
~ Tom Kelly, IDEO
Innovation Through Employee Engagement
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307213
Who are you networking with?“The old ways are dead. And you need people around you who concur. That means hanging out more with the creative people, the freaks, the real visionaries, than you’re already doing. Thinking more about what their needs are, and responding accordingly. It doesn’t matter what industry we’re talking about – architecture, advertising, petrochemicals – they’re around they’re easy enough to find if you make the effort, if you’ve got something worthwhile to offer in return. Avoid the dullards; avoid the folk who play it safe. They can’t help you anymore. Their stability model no longer offers that much stability. They are extinct; they are extinction.”
Hugh MacLeod
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307214
An Interesting StudyFrom Why Innovations Fail, By Carl Franklin
197 Product “Introductions”(111 successes; 86 failures)
• Need Spotting (known problem)
• Mental Inventions• Solution Spotting (new uses)
• Trend following (Me too)
• Market Research• Random Events
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307215
From Why Innovations Fail, By Carl Franklin
An Interesting Study
197 Product “Introductions”(111 successes; 86 failures)
• Need Spotting (known problem)
• Mental Inventions• Solution Spotting (new uses)
• Trend following (Me too)
• Market Research• Random Events
-3 out of 4
-3 out of 4
+2 out of 3
+7 out of 8
+4 out of 5 +13 out of 14
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307216
Innovation Through Employee Engagement
• Prototyping
• Promoting Serendipity
• Structures that engage employees
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307217
Worthy Questions
“How do we continue to meet our current commitments, optimize our current ways of doing things AND explore new lines of business and technologies?”
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307218
“Do you guys know of anybody playing
with in-process labeling?”
Tech Center Story
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307219
Tech Center Story
1994 Off-site“THE provider of engineering
services for all of Baxter!”
1995-2000
Dave – SupplierJohn - Customer
Terry, “I need all 80 sets of eyeballsout there!”
20012003
ManagementTeam Only
Entire Department
• Future Search process• “Open Space” process
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307220
Results
Turnover > 8% from 2000-2012
2 new labs brought in coming out of Future Search session
“I still get feedback to this day from people who have worked for me in the past telling me how much they enjoyed what they did, had a sense of accomplishment, and learned a lot that has prepared them for other assignments.” Terry, VP Tech Center, 2016
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307221
Engaging Employees to Drive Innovation
Change toolsexperienced
and explored
AppreciativeInquiry
Croudsourcingin :30
WorthyQuestions
QuadCoaching
EmergentConversations
Force Field Analysis
Open SpaceProcess
StakeholderEngagement
EcocyclePlanning
Plus/delta
ConversationCafe
User ObservationsPlanning
ImprovPrototyping
Future Search
Conference
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307222
Innovation Through Employee Engagement
• Push for quick and multiple prototypes
• Encourage networking in the fringes
• Invite the crowd in
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307223
“Our experiences have taught us that leaders are far better off when they devise structures, procedures and processes in collaboration with the people who have to make them work.
~ R. Teerlink and L. OzleyThe Harley Davidson Story
….In many cases, the inmates are the only resource that can save the asylum.”
Closing Thoughts
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307224
“When in doubt…
One Last Time…
…try it out”
Helping Leaders drive change and innovation!
McLaughlin Consulting Services Rich@Mclaughlincommunity.com
609-577-307225
Questions
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