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CEO MICROGAMING
AWARDS2016
APP
InfinityGamingwww.gaming-awards.com | ISSUE FEBRUARY 2016
FRONT COVER - APP AWARDS
EXCLUSIVE INTERVIEW - DAG HASCAL
WIG AWARDS ANNOUNCED
GAMING + ARTICLES + BUSINESS+ GLOBAL+ ONLINE + NEWS+ APPS + AWARDS + etc
2 FEBRUARY 2016
INFINITY GAMING
APP AWARDS
DAG HASCAL INTERVIEW
TOMORROWS WORLD
Are back and categories announced
Crocs Resort Costa Rica
Christina Thakor-Rankin
08
10
38
Opinion Disclaimer:
The views and opinions expressed in all external articles are
those of the authors and do not necessarily reflect the official
policy or position of The Infinity Gaming Magazine Any content
provided by our feature writers or authors are of their opin-
ion, and are not intended to malign any religion, ethic group,
club, organization, company, individual or anyone or anything.
58
3FEBRUARY 2016
INFINITY GAMING
APPS ARE GREAT
THE PLEASURE IS TO PLAY
Paul Swaddle
Liz Karter
38
28
4 EDITOR NOTESLana welcomes you to the December
edition of Infinity Gaming Magazine.
6 OUR WRITERSMeet our feature writers, the superb
writers on our rosta.
23 GENTING BOSS DEPARTSPeter Brooks leaves UK role
27 LADBROKES FOR TABCORP
Bookmaker wanted Ausiie firm
37 GREECE NEW LICENSINGOnline gaming reform
41 AMAYA APPEAL KENTUCKYRuling
42 UPDATE ON IRELANDGaming Legislation
51 PROFESSOR NELSON ROSEWhat Should Daily Fantasy Sports Do Now?
+ ALL THE LATEST NEWS
& Opinions
4 FEBRUARY 2016
INFINITY GAMING
Welcome to the latest edition of Infin-
ity Gaming Magazine and we are now in
the midst of the busiest part of the year
for many with exhibitions and events,
with the most important happening on
the 1st February at the stunning Savoy
Hotel, the 9th International Gaming
Awards is just around the corner and
time to celebrate a very competitive
year.
The event was sold out many weeks
ago and tickets are now like gold dust,
so if you have one hold on to it you are
one of a very lucky group.
In the magazine we have all our superb
writers covering the world of gaming
with Christina Thakor-Rankin looking
into the future, Professor Nelson Rose
talking about Fantasy Sports, Liz Karter
again with a super gambling responsi-
ble article and JJ Woods discussing the
current legal situation in Ireland.
A note from the editor
Welcome to the February edition of the Infinity Gaming Magazine and what an exciting part of the year this is.
It’s Winter and time for the
awards season to begin
Finally we have a great interview with
Dag Hascal from Crocs Casino in Costa
Rica, of course not just the articles but
all the latest news from around the
world.
Enjoy the magazine.
So, “To Infinity and Beyond!”
Regards,
Lana
The Editor
Lana Thompson - Editor
CONTACT USClever Duck MediaCentrix@KeysKeys Park RoadStaffordshireWS12 2HA UKTel: +44(0)1543 478 889
PRODUCTIONClever Duck MediaCentrix@KeysKeys Park RoadStaffordshireWS12 2HA UK
PUBLISHINGInfinity Gaming Magazineis operated by© Clever Duck Media Ltd ®
Company Reg. No. 687 1018(Registered in England)V.A.T reg. no 972 6372 91
Sponsorship OpportunitiesColin@cleverduckmedia.com
Business PartnershipsSvetlana@gaming-awards.com
Marketing & Advertisingclaire@cleverduckmedia.com
Editorial Content & PR
media@cleverduckmedia.com
6 FEBRUARY 2016
INFINITY GAMING
Christina Thakor-Rankin
Liz Karter – Psychotherapist specializing in women and problem gambling
Christina is Principal Consultant at 1710 Gaming Ltd, a specialist betting and gaming consultancy, delivering a range of services including licensing and compliance (incl. regulation, money laundering and social respon-sibility), business start-up, training and strategic re-engineering, project management, research, business analysis and development, to start-ups and established multi-national operators and providers, gambling regu-
lators, law enforcement and government agencies, media, and specialist interest groups and associations within the sector, in both established and emerging markets across the world.
www.1710gaming.com
Liz Karter is a specialist in gambling and women and has worked as a therapist in gambling addiction since 2001. Liz is also author of the book “Women and Prob-lem Gambling” published in March 2013.
In January 2010 having worked with all leading UK problem gambling treatment agencies, and having successfully established the first UK groups for women with gambling addiction, Liz launched Level Ground Therapy. A treatment service in the City of London, Level Ground specialises in meeting the individual needs of women with gambling addiction.
Throughout her career Liz has been regularly con-sulted by the media regarding her specialisation and has made frequent national TV and radio broadcasts including This Morning, Radio 4 You and Yours and Women’s Hour and given numerous national newspa-per and magazine interviews.
Infinity Gaming Magazine Contributing WritersA magazine is only as good as the content inside and with some of the leading specialists within the gaming industry. With
specialised articles covering customer service, the gaming law, new prducts, technology and current affairs with the sector
the Infinity Gaming Magazine is delighted to showcase our superb line-up of contributing writers.
Paul Swaddle - CEO Pocket App
A self-confessed ‘gadget geek, Paul Swaddle has been working at the leading edge of mobile technology for the past 15 years. He co-founded Pocket App in 2011 to bring the creative and technical development ele-ments of mobile technology together under one roof. This unique approach continues to differentiate Pocket App in today’s increasingly competitive landscape.
Working across a range of communications disciplines such as acquisition, loyalty, retention and customer de-velopment, Paul understands the importance of a stra-tegic and coordinated marketing approach, particularly between on and off-line communications. In the past decade he has enabled brands as diverse as Kellogg’s Fruit Winders, Barclays and Loaded magazine to get the best out of mobile.
7FEBRUARY 2016
INFINITY GAMING
8 FEBRUARY 2016
INFINITY GAMING
APP OF THE YEAR
BEST APP COMPANY
BEST SOCIAL GAMING APP
INNOVATIVE APP OF THE YEAR
BEST SLOTS GAME APP
LOTTERY APP OF THE YEAR
BEST CASINO APP
BEST POKER APP
BEST BINGO APP
BEST APP DESIGN
BEST SPORTS BETTING APP
BEST FREE TO PLAY APP
LONDON - 2016 JUMEIRAH CARLTON HOTEL - LONDON
GAMING APPAWARDS
The International
NOMINATIONS OPEN
CLICK HEREhttp://gaming-awards.com/appawards/appcategories/
9FEBRUARY 2016
INFINITY GAMING
APP OF THE YEAR
BEST APP COMPANY
BEST SOCIAL GAMING APP
INNOVATIVE APP OF THE YEAR
BEST SLOTS GAME APP
LOTTERY APP OF THE YEAR
BEST CASINO APP
BEST POKER APP
BEST BINGO APP
BEST APP DESIGN
BEST SPORTS BETTING APP
BEST FREE TO PLAY APP
LONDON - 2016 JUMEIRAH CARLTON HOTEL - LONDON
GAMING APPAWARDS
The International
NOMINATIONS OPEN
CLICK HEREhttp://gaming-awards.com/appawards/appcategories/
10 FEBRUARY 2016
INFINITY GAMING
Tomorrow’s World By Christina Thakor-Rankin
I f last year was about talk-ing about technology, and its pivotal role in ensuring future
market success, then this year has to be about understanding how we go about making that happen. We ended 2015, (and leaving aside the potential red-herring that is ‘omni-channel’, in favour of its more practical and prag-matic cousin ‘multi-channel) with a number of landmark develop-ments showing how seriously the industry is taking this, as well as some early examples of its impact within the land based sector. The launch of William Hill tech-nology R &D incubator unit WHLabs’ new accelerator pro-gramme, which saw the inaugural prize go to BetGame and their take on e-sports, to Coral’s ‘Connect’ concept continuing to show its rivals a clean pair of heels in the race for multi-channel in the UK. Elsewhere, Novomatic introduced the concept of continuous player experience to the land-based casino sector with the launch of its ground-breaking ‘Remote Play’ ‘machine to tablet’ gaming technology, and embrace biomet-ric technology in a way that could
revolutionise the way in which land based operators manage the whole customer experience in the future. For those not familiar with it, very simply, Novomatic uses fingerprint scanners to not only manage access and entry, but also employs the customer’s unique identifier as a virtual ticket or token to transfer cash and credits and activate game play – giving a complete log of the customer visit. The long-term operational cost savings and enhanced oppor-tunities of customer profiling this potentially brings both within a single and even more so across a multi-channel brand should not be under-estimated. This is all very exciting and for-ward thinking. It is however, only the tip of the technology iceberg. Whilst land has been a very use-ful sandbox for multi-channel and biometric technologies, the real potential and power of both of these concepts has yet to be unleashed. After several false starts, finally, 2016 looks set to be the break-through year for ‘Virtual Reality’ (VR). And this is not the old-school virtual reality of 3D graphics, or avatars living in a parallel com-
puter game universe – this is ‘proper grown-up’ virtual reality. Technology that will take us quite literally from the world that we can see, hear, touch and feel, into another world that we can also see, hear, touch and feel – the only difference is that the first is physical reality, the second a com-puter generated virtual reality. The closest example of what this new experience will be like and which most of us can relate to, is a dream that is so intense and so vivid, we are convinced it actually happened.
This is all very exciting
and forward thinking.
It is however, only the
tip of the technology
iceberg. Whilst land
has been a very use-
ful sandbox for multi-
channel and biometric
technologies
11FEBRUARY 2016
INFINITY GAMING
Imagine being able to leave your im-
mediate surroundings and lose yourself
in a completely different world at the
flick of a switch. That is what the new
virtual reality promises. A fully immer-
sive sensory experience that lets you
explore other places, feel like you are
at a concert, turn an exercise session on
a tread-mill into a cross country run, or
actually enter a video game using just
a smartphone, a headset and a pair of
headphones.
For the betting and gaming sector, to-
day’s virtual reality could completely
revolutionise the customer experience.
Imagine a future where bets, rewards
and promotions are not limited to bo-
nuses, prizes and streaming but are
supplemented with the prospect of
pitch side seats to any number of dif-
ferent events, using technology which
will make the player feel like they are
actually there?
Even more exciting, virtual reality has
the potential to take the whole multi-
channel experience and completely flip
it on its head by allowing players to ‘vis-
it’ a casino (or bingo hall, or racetrack, or
even a bookies) from the comfort of their
own home. Put on a headset, and sud-
denly they are in the lobby of the casino
they most frequently visit – the exact
same layout, the exact same games and
the exact same experience from visit-
ing the cashier to playing the games by
quite literally using hand gestures to hit
‘spin’(– think Wii but with just hands).
Add in voice technology (think voice ac-
tivated search on Google, Cortana, Siri,
and those annoying telephone re-direc-
tion applications which require you to
speak your request instead of pressing
a number for a service) and the applica-
tion would enable the player to ‘speak’
to the cashier and other members of
staff.
For those who think this sounds a lit-
tle too fanciful, please note that con-
cept of virtual reality is no longer the
preserve of the little known company
Oculus Rift – the companies push-
ing it hardest are Samsung, Microsoft,
HTC, Sony and Google – virtual reality
is about to go main-stream. And whilst
promoting the wares of one supplier
over another is not normally advisable,
for those keen to understand the huge
potential of virtual reality, Google of-
fers a surprisingly impressive cardboard
VR viewer starting from around £15
and which will readers to see for them-
selves what all the fuss is about: htt-
ps://www.google.com/get/cardboard/.
Turning to the world of biometrics and
one of the more interesting develop-
ments - a concept and technology vari-
ously referred to as ‘emotion detection’,
‘sentiment analysis’ and ‘neuro-market-
ing’ is already used in a number of sec-
tors.
In simple terms, this is next genera-
tion facial recognition technology used
to track, analyse and gauge the user’s
emotional reaction to an event or trig-
ger. Technology which started off by
mapping and recognising physical fea-
tures, has now developed into some-
thing which is able to decipher and
identify expressions and ‘recognise’
emotions such as sadness, joy, surprise,
disgust, distress, anger – in fact the very
latest software claims to be able to tell
if a person is ‘smiling, but not with their
eyes’.
12 FEBRUARY 2016
INFINITY GAMING
The software requires special cameras
that are capable seeing in multiple di-
mensions similar to ‘a human eye’, and
which can work with other software
such as facial analysis and
hand tracking, to support
a more intuitive and natu-
ral interactive experience.
Just think how this tech-
nology could be used in
the world of gaming. Im-
agine a game that could
monitor, track and as-
sess a player’s emotions,
moods and reactions so
well, that over time, it will
be able to successfully
predict a player’s reaction
to different outcomes and
pay-lines, and understand
what might make that
player play for longer or
higher stakes. Commer-
cially, this could be very
lucrative.
Conversely, if a game can
identify when a player is
happy, and how to main-
tain that state, it can also
in theory, identify when a
player is angry, frustrated,
distressed or desperate,
and what might take the
player away from that state. Implement-
ed appropriately, an application that is
able to assess and react to a player’s
mood and emotions during the gaming
experience, could prove to be the most
effective responsible gambling tool
ever.
Instead of reacting after the event, ei-
ther as a result of observation of the
player, or prompt from an algorithm trig-
gering an alert, an application which can
predict what might make a player play
more, should in theory, also be able
to predict what might make the player
play less, or even walk away completely.
If it can do this, then it should also be
able to present them with a message
that is most likely to resonate with their
emotional state at the right time. So,
not a message at a set or given time to
say how long they have been playing,
or when their losses reach a particular
value, but rather at the time when the
application assesses it is likely to have
the greatest impact. If the application
senses anger or distress it could even
pause play and enforce a break.
And again, if this sounds fanciful, bear
in mind that this technology is already
in use in several industries; from film
producers and advertising agencies to
lawyers trying out their final summing
up speech, to gauge the emotional im-
pact and reactions of their target audi-
ence. And rather like virtual reality, to
take any new tech-
nology from concept
and niche market to
mainstream requires a
big technology brand
to get behind it – and
they don’t come much
bigger than Intel.
The new Intel Re-
alSense camera can
detect hand move-
ment and has the 3D
capability to support
facial analytics, and is
already available in the
latest generation of
laptops. If you bought
a new Acer, ASUS, Lev-
ono, (to name a few)
laptop recently, there
is a fair chance that
you are now in posses-
sion of a camera that
supports facial analyt-
ics.
We are moving into a
new world of technolo-
gy that is very exciting,
but also potentially,
very dangerous, and which has the po-
tential to be for both good and bad, in
equal measure. A world in which play-
ers are exposed to an experience and
level of engagement and excitement
we never thought possible; but also one
in which it will be easier to lose sight
of reality, and exert a degree of control
over players in a way which is less than
desirable.
This is very powerful technology in-
deed, and in rushing to embrace it, we
should never forget that with power
comes responsibility.
Tomorrows world
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A maya to Appeal Ruling by Kentucky Trial Court in Rare and Controversial Suit Brought Under Arcane 200-Year-Old Commonwealth Law.
Amaya today announced it will appeal a judgment issued yesterday by a state judge in the Commonwealth of Ken-tucky and will avail itself of any and all remedies available to it. The litigation was filed by the Commonwealth of Kentucky in 2010 and sought recovery of alleged losses by Kentucky residents who played real-money poker on PokerStars’ website during a period between 2006 and 2011.In the decision, the judge imposed an approximate-ly US$290 million award, which he trebled to approxi-mately US$870 million excluding interest and applicable costs, in favor of the Commonwealth. The latest ruling is in stark contrast to the same trial court’s decision just last month when it determined that damages should be based on the net losses of players. Yesterday’s order applies a methodology that is not grounded in appli-cable law as it calculates damages based on gross losses of players without any reduction for winnings, bonuses or free play. “This is a frivolous and egregious misuse of an antiquated state statute to enrich the contingent-fee plaintiff ’s attorneys hired by the Commonwealth and not the people of Kentucky,” said Marlon Goldstein, Execu-tive Vice President, Corporate Development and General Counsel of Amaya. “Given that PokerStars only generated gross revenues of approximately US$18 million from Kentucky customers during the five years at issue, a dam-ages award in excess of US$800 million is notable only for its absurdity.”To bring the action, Kentucky relied on a centuries old statute that was intended to allow individu-
als who incurred gaming losses to sue their opponents; it was never intended to authorize the Commonwealth to sue and collect such losses for its own benefit. In fact, no other state in the union has brought an action under this type of antiquated statute to recover alleged gaming losses in the name of a state. Amaya intends to post a bond to stay the enforcement of the order and to appeal in early January. The appeal will, among other arguments,raise factual and legal errors (including violations of the state and federal constitutions) that include, but are not limited to, the trial court’s ruling permitting the Commonwealth to as-sert standing, its failure to find facts that give rise to the violation of the statute, it’s clearly erroneous decisions of law, and its failure to properly apply the law to the facts. Amaya will also vigorously challenge the trial court’s calculation of alleged gaming losses, which was based on an improper reading of a 100-year-old leading appellate decision. Regardless of the dollar amount, to the extent the PokerStars entities may be ultimately obligated to pay any amounts following exhaustion of all appeals and other legal remedies, Amaya intends to seek recovery against the former owners of the PokerStars business. Amaya has been a leader in promoting the regulation of online gaming in the United States. Earlier this year, following an extensive review, Amaya received approval to begin operating its PokerStars brand in the regulated market of New Jersey, which it plans to launch in the first half of 2016.
GAMING NEWS
Amaya to Appeal Ruling by Kentucky Trial Court
21FEBRUARY 2016
INFINITY GAMINGINFINITY GAMING
22 FEBRUARY 2016
INFINITY GAMING
Interview with Dag HascalCEO & Owner Croc’s Casino Resort Costa Rica
So it is a family affair the new ven-ture, how much input and creative control will you have Dag?
I like to offer my creative input and
empower the Team to utilize that infor-
mation appropriately based upon their
own expertise.
The resort opened back in Febru-ary 2015, how has it been received since you opened?
We have been recognize both domesti-
cally and internationally by many Media
and Business Institutions, and com-
bined with our 5 star International rat-
ing. We are the Hottest Destination in
Costa Rica!!!
TCSJohnHuxley supplied the equipment for the casino, how pleased are you with their service and quality?
TCSJohnHuxley is a highly professional
gaming equipment manufactures. They
were selected for our project because
they provide the highest quality gaming
equipment at very competitive pricing.
The entire process was seamless from
start to finish of our project, their qual-
ity of service is second to none in their
industry.
For all our international readers what is the situation in Cost Rica, are local players allowed to gam-ble and is there much competition in the way of casinos there?
All players worldwide are allowed to
gamble in our casino. The legal age to
gamble in Costa Rica is 18 years old.
There are others Casinos in Costa Rica
however at Crocs’ Casino Resort we are
proud to say we have the number one
Casino in all of Costa Rica. Our poli-
cies and the newest technology in the
games set us apart from all competitors.
Where did you manage to find the casino staff and dealers, are they from Cost Rica?
Our entire Casino staff are Costa Rican
residences, we personally trained our
dealers to provide the ultimate guest
experience in the gaming industry of
Dag thank you for speaking to us to-day, you are the owner and CEO of Croc’s Casino Resort in Costa Rica, can you start by telling us about the resort and when it opened?
Croc’s is our best expression of com-
munity culture, customer service,
class and superb construction. Our
Grad Opening was February 12, 2015.
Would this be the first of many or will
Croc’s Casino Resort be a one off?
We have no current plans for physical
Expansion, but our Brand has a Life of
its own.
The day to day operations will be run
by Rory Hascall, can you tell us about
Rory please?
Rory is a brilliant and Determined Lead-
er who pushed the opening of this pro-
ject in 18 months which was Astound-
ing. He has a long experience in Las
Vegas Casino.
23FEBRUARY 2016
INFINITY GAMING
Costa Rica and worldwide.
When was the idea for the resort first thought of?
Five years ago Rory and I had a Fun re-
union evolving Crocodiles, and the vi-
sion cast at that time is what you see
today.
The management for the casino are they from the US?
The entire Casino management team
are Costa Rican residence and have the
highest level of integrity, ethics and
guest services.
The resort offers more than just gambling with the sale of condo-miniums, what does this offer po-tential buyers?
Croc’s Casino Resort is one of a kind
unique development in Costa Rica. Our
44 private owner’s turnkey condo resi-
dence, with our 152 Hotel rooms, with
so many more additional amenities is
why after only been open six months
we were award the number one Luxury
Resort in all of Costa Rica.
Finally Dag what is your hopes for the resort in the future, what type of customer are you looking for?
My hope is that Crocs provides wonder-
ful experiences and memories for our
guest that they will want to share with
everyone.
We are booking for Costumers both
domestic and International that expect
and appreciate our Las Vegas style Ca-
sino and awards winning 5 Star service.
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