improving services for victims

WHO NGO MeetingBrussels 7-8 may 2009

Improving services for victims

AVR Improving services mai 09

Definition: victimInjured, related of killed and injuredFriends, colleges, even neighbours…….. policemen, rescue people and hospital

employees

Is a road user who caused a crash ( by dangerous driving and/or disobeying the law also a « road traffic victim » ???

Which approach ?…..for an association to improve the

services for victims

AVR Improving services mai 09

AVR Improving services mai 09

Is a Mix of volunteers ……and professionals….to recommend

AVR Improving services mai 09

An organisation of victims showing solidarity for victims

AVR Improving services mai 09

…………….and professionalsSocial team ( psy, almoner « assistante

sociale » social worker, …………freelance )

Have to be payed ………….. and supervised

by whom ?

AVR Improving services mai 09

Financial ressourcesOnly possible with a longtime guarantee

through convention with government

Ex.:AVR 2/3 of budget through convention with Minister of Family ( from year 2000 up )

AVR Improving services mai 09

Adapted accessible rooms

AVR Improving services mai 09

But a good set up of a help center for victims is of no use if it is not knownPRMarketing ( Internet,flyers, posters,

« business » cards for police and rescue people, posters in hospitals and medical cabinets… )

Corporate idendity, Logo, CoalitionsPresence in Media ( TV )Road Danger Reduction Activities( help making association known )

AVR Improving services mai 09

AVR Improving services mai 09

HELPWHERE;WHEN;WHAT……WHY

Those who need help should know instantly where to get it and that it is serious

Juridical; medecinal, administrative and practical immediate And MORAL ( PSY ) longtimeHOT: Statut for victims 6.5.09. house of

deputies

AVR Improving services mai 09

Some statistics

AVR Improving services mai 09

Types d'assistance 2007

0

50

100

150

200

250

300

350

400

450

2007

2007 414 59 284Aide administrative et sociale Conseil Assurance Consultation psychologique

AVR Improving services mai 09

Age des Victimes

0

50

100

150

200

250

300

Hommes 2007

Femmes 2007

Hommes 2007 0 98 122 7 0

Femmes 2007 10 221 258 37 6

0-19 20-39 40-59 60-79 80+

. Les prises en charge par l’équipe de l’AVR : Le Centre d’assistance et de conseil de l’AVR a assisté 121 victimes de la route ou membres de leur entourage, dont 53 hommes et 68 femmes en 2007. Pour 71 de ces victimes, il s’agit d’un premier contact avec l’AVR.

Victimes Hommes/Femmes 2007

30%

70%

Hommes

Femmes

AVR Improving services mai 09

Durée de temps entre la collision et la demande d'aide

0

5

10

15

20

25

30

2007

2007 13 25 23 4 2 31 semaine 1 mois 6 mois 1 an 3 ans >3 ans

AVR Improving services mai 09

Advantages Center for assistance and help:can be

reached at any timeProfessionals know better and are still

learning how to approachNo financial problems ( even able to help

poor victims by the membership fees and donations )

For victims it is sometimes very hard They prefer spending energy on « road

danger reduction »

AVR Improving services mai 09

Some: Disadvantages Administrative charge ( contracts, work laws, control ) Have to show accounts to controllers of government ( but this is no real problem in fact, have nothing to hide) Sometimes victims prefer instantly speaking to other

victims instead to « professionals » ( psy….. ) Get less donations as people prefer helping those

associations who get no governemental support

Trough the convention with the Minstry we have also to help  victims who are « guilty »

IS THIS A REAL PROBLEM ?

AVR Improving services mai 09

AVR Improving services mai 09

AVR Improving services mai 09

THANK YOU