i'm the business & agile was my idea

I’m The Business & Agile Was My Idea

Craig SmithSuncorp

G’day

from

Australia

Image: http://techfreep.com/images/fosters.jpg

http://resources3.news.com.au/images/2008/02/10/va1237291005869/paul-hogan-shrimp-on-the-barbie-5882705.jpg

http://thedailyexplorer.files.wordpress.com/2008/09/brisbane_cbdandsb.jpg

Welcome

to Agile

2010

Image: http://i.dailymail.co.uk/i/pix/2009/03/26/article-1165098-041CA84F000005DC-216_468x286.jpg

Windows 7... was my idea?

Agile was a software idea...

Image: http://www.cre8ivecommando.com/celebrities-endorse-windows-7-in-latest-ads-1513/

No affiliations here...Image: http://www.brisbanetimes.com.au/ffximage/470_macpc2,0.jpg

A quick wayback machine ride

Image: http://tommcmahon.typepad.com/photos/uncategorized/2008/05/08/peabody2.jpg

A tribute to W.W. Royce

Image: http://images.jbrains.ca/theory_of_bdd/royce_diagram.jpg

A tribute to W.W. Royce

Image: http://blogs.kcls.org/librarytalk/vintage%20boy%20reading.jpg

Read past

page 2!

Fad after fad after fad...

Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296

Fad after fad after fad...

Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296

One TPS report too many

Image: http://www.methodshop.com/video/reviews/officespace/worst.jpg

XP

XP

Image: Beck, Kent – Extreme Programming Explained: Embrace Change

Scrum

Image: http://upload.wikimedia.org/wikipedia/commons/b/bd/Scrum-1.JPG

Scrum

Image: http://blogs.conchango.com/Admin/ImageGallery/blogs.conchango.com/Colin.Bird/Scrum%20Overview%20Diagram.png

Agile

Image: http://www.flickr.com/photos/trektrack/2389559700

An umbrella

term

Happy Days!

Image: http://en.wikipedia.org/wiki/File:Fonz_Pic.PNG

Meanwhile in business land...

Image: http://www.macorpc.net/pc-images/im-john-connor-and-windows-7-was-skynets-idea-440/

A tribute to Gordon Gecko...

Image: http://clothesonfilm.com/wp-content/uploads/2010/01/Wall-Street_Michael-Douglas_Gekko-shirt_mid-phone.bmp-1.jpg

It’s all about $$$

Image: http://blog.hj60.com/aussiemoney.jpg

Management techniques

Image: http://www.managementbooks.com.au/bookweb/images/harvard.jpg

Fad after fad after fad...

Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296

Lean manufacturing

Image: http://leansoftwarepractices.com/wp-content/uploads/2009/06/Toyota.bmp

Working in a factory

Image: http://www.liverpoolmuseums.org.uk/conservation/exhibitions/metropolis/graphics/large/meccano_factory.jpg

Happy Days spin-off

Image: http://www.theminimumrage.com/pics/LSfactoryline.jpg

Who is

the

business?

Image: http://iamatvjunkie.typepad.com/i_am_a_tv_junkie_a_blog_f/images/2007/07/04/office_cast.jpg

business (n)

(1) commercial enterprise: the activity of providing goods and services involving financial and

commercial and industrial aspects

(2) occupation: the principal activity in your life that you do

to earn moneyImage: http://images.veer.com/IMG/PIMG/MPP/1376200_P.JPG

Knowledge economy

Source: http://whatmatters.mckinseydigital.com/internet/using-technology-to-improve-workforce-collaboration

Production15%

Transaction38%

Knowledge47%

Projected Types of Workers, share of US workforce (2011)

Transaction10%

Knowledge90%

Types of workers (Financial Industry)

Knowledge economy

Source: http://www.apo-tokyo.org/00e-books/IS-02_TrainingKnowledgeWorkers/IS-02_TrainingKnowledgeWorkers.pdf

Business=following processes

Image: http://www.mindmapart.com/wp-content/uploads/2009/06/plan-of-action-mind-map.gif

Agile is a business idea

Image: http://blogs.smithsonianmag.com/aroundthemall/wp-content/files/2008/06/fry-lightbulb-on-forehead1.jpg

Get from

this...

Image: http://upload.wikimedia.org/wikipedia/commons/7/75/Maze.JPG

To this...

Image: http://www.okroads.com/073003/i20msexit130.JPG

Using Agile in the business

Image: http://www.cre8ivecommando.com/celebrities-endorse-windows-7-in-latest-ads-1513/

Getting

back to

basics

Image: http://www.toonpool.com/user/997/files/review_basics_ten_commandments_235585.jpg /

Why Agile: More with less

Image: http://media.photobucket.com/image/stretch%20budget/realsalesleads/Sharp%20Sellers/dollarstretch.jpg

Competitive advantage

Image: http://www.bloglifetime.com/images/blogs/8-2007/competitive-advantage-means-outsourcing.jpg

Speed of delivery

Image: http://www.pharosparcel.com/assets/images/image-services.jpg

Solutions customers want

Image: http://www.tuvox.com/blog/wp-content/uploads/2009/01/ngservice.jpg

Seat at the table

Image: http://www3.whig.com/whig/blogs/uponfurtherreview/wp-content/uploads/2009/06/fathers-day-dinner-lg.jpg

Agile Manifesto

Agile Pyramid

Practices

Principles

Values

Approach

Image: http://www.flickr.com/photos/lyng883/2168146740

Agile

Values

Image: http://misspinkslip.files.wordpress.com/2009/07/used-car-salesman.jpg

Trust

Image: http://ppdev2.asu.edu/zpmi1/morrisoninstitute.asu.edu/Portal/morrison-memo-1/safety-net/image_preview

Innovative Accountability

Image: http://api.ning.com/files/VnX-Vmb1sjsYSKE7LQTBndoY62CkayqKipj0KSFuvLD64Pjeo96WWZPg50yvhIuqk2vKH6*2wdaTOzddSe7nxP6PU6UN8tci/questionsignpost.jpg

Courage

Image: http://www.tams-witmark.com/images/wizard/WIZ-19.jpg

Honesty

Image: http://www.toonpool.com/user/997/files/appearance_honesty_best_policy_338925.jpg

It’s All About Culture

Image: http://home.pacbell.net/fantomdj/dk/donkey_kong_barrel.gif

http://www.greenenergyinvestors.com/index.php?act=Print&client=printer&f=2&t=2991

Agile

Principles

Image: http://www.principalspartnership.com/img/principal-office.jpg

Value

Image: http://www.pmthink.com/BenefitsRealization211.jpg

Collaboration

Image: http://www.adjustafresh.com/wp-content/uploads/2009/11/stop-collaborate-and-listen.jpg

Speed

Image: http://www.mobnews.ru/images/news/1140850800_No_speed_limit.jpg

Flexibility

Image: http://www.swirlingtech.com/AboutUs/3/flexibility.jpg

Simplicity

Image: http://files.customize.org/thumbnails/larger/60916.jpg

Teamwork

Image: http://farm3.static.flickr.com/2388/2202700973_7f48539c10.jpg

Agile

Practices

Image: http://www.flickr.com/photos/idovermani/3903032710

Focussing Question

Shared vision

Success Sliders

Cost / Scope / Quality / Time

MoSCoW

Image: http://www.torahmitzion.org/images/moscow_kremlin.jpg

Must have

Should have

Could have

Won’t have yet

Estimation

Image: https://intranet.5amsolutions.com/download/attachments/7144435/planning+poker+cards.jpg

Because somebody

wants an estimate

Daily standup

Image: http://www.mikerogers.info/images/standup%20mic.jpg

Communication

Retrospective

Image: http://ny-image0.etsy.com/il_fullxfull.57250908.jpg

Continuous improvement

Co-location

Image: http://www.cubefigures.com/graphics/IThome.jpg

Working together

Core Team

Extended Team

Project Manager

SupportAnalystOther key

stakeholders

BusinesOwner

Consultants

Iteration Manager

Teamlead

Team Member

Bus.SME

Team Specialist

Project Officer

Quality Assurance

CommsOfficer

ProgramManager

Project Sponsor

Image http://www.befitlifestyle.com/images/CorporateTeamHands.jpg

Cross functional team

Skills

Adaptive planning

Image: http://www.antipatterns.com/images/5fig6_01.gif

React to change

Frequent small releases

Image: http://images.askmen.com/blogs/news/the-big-bang-experiment.jpg

Small iterations

Release often

Continuous feedback

Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg

Keep everybody

in the loop

Sustainable pace

Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg

40 hour week

Test driven development

Image: http://interacc.typepad.com/.a/6a01053596fb28970c0120a60feb37970c-400wi

Acceptance criteria

for every story

Continuous integration

Image: http://www.aboutmyplanet.com/wp-content/blogs.dir/10/files//2007/11/traffic-light.jpg

Integrate with other

teams, including IT

Automation

Image: http://www.jmorganmarketing.com/wp-content/uploads/2010/01/automation.JPG

Automate simple tasks,

learn your tools

Visualise the flow

Get it in peoples faces

Case

Study

#1

Human

Resources

Image: http://www.jobschmob.com/images/cartoons/abandon_hope_human_resources_cartoon.jpg

The problem: eLearning + ...Image:: http://goinnovate.com/elearning/images/e-learning.jpg

The solution: DeliverImage:: http://www.globalstudio.co.uk/images/content_implement.jpg

Release planning

Focus on valueImage:: http://www.rejoiceministries.org/images/most_important.gif

Break it downImage:: http://www.lbc1.org/salvation/split.gif

SpikeImage:: http://www.dsr.wa.gov.au/assets/images/News/javelin.jpg

Visualise handoffsImage:: http://d3employeesolutions.co.uk/images/handover.jpg

Agile

Approach

Image: http://www.flickr.com/photos/jessicagarro/4264658790

Concept

5%

Image http://legacy.lclark.edu/faculty/jsmiller/objects/idea_bulb.jpg

Initiate

10%

Image http://propertymanagementgroups.com/MonopolyGO.jpg

DeliverImage http://www.xdin.com/Portals/4/Images/develop-n-deliver.JPG

80%

DeployImage http://www.pcfixexpress.com/images/happy_office.jpg

5%

Case

Study

#2

Finance

The problem: Invoices

Image: http://img4.allyou.com/i/2008/06/cut-utility-bills-l.jpg?400:400

The solution: Central flow

Image: http://www.razorleaf.com/wp-content/uploads/2009/10/Simple-Flowchart-Drawing-with-Hand.jpg

1 week iterations

Image: http://cs.artjewelrymag.com/artcs/blogs/artjewelry/Addie/CalendarMuttertag.jpg

Story cards

With acceptance criteria

Pilot early

Big visual charts

Image: http://img4.allyou.com/i/2008/06/cut-utility-bills-l.jpg?400:400

Futurespective

Agile or

lean?

Image: http://www.workswithu.com/wp-content/uploads/2009/03/mac-and-pc-and-linux.jpg

A different starting point

Image: http://www.seeklogo.com/images/W/Windows_Start_Button-logo-E22A93EDB0-seeklogo.com.gif

It’s about eliminating waste

Image: http://img.timeinc.net/time/photoessays/2009/e_waste/e_waste_01.jpg

Just in timeImage: http://scrapetv.com/News/News%20Pages/Everyone%20Else/images-4/clock.jpg

Right material

Right time

Right place

Right amount

8 types of waste

WaitingOver

productionTransport

No Value Add InventoryUnder Utilised

People

Defects Motion

Lean process

Identify value

Map the value

stream

Create flow

Establish pull

Seek perfection

Managing to learn

From authority focus

to responsibility focus

Image: http://www.projex.com/files/u1/grey_business_group.jpg

Kaizen (that’s improvement)Image: http://adriantips.com/wp-content/uploads/2009/04/karate-kid.jpg

Kanban

Image: http://www.pcgameshardware.com/screenshots/418x627/2009/10/Windows-7-Japan-07.jpg

Coffee Anyone?

Image: http://jsmw.files.wordpress.com/2009/09/img_4242.jpg

Comes from lean inventory

Image: http://www.resourcesystemsconsulting.com/blog/wp-content/photos/kanbancard.jpg

Image: http://cache.daylife.com/imageserve/0g4f1gmegc7eY/610x.jpg

Six rules of Kanban

Visualise the flow

Flow

Limit the work in progress

Pro

ble

m

!!!

Limit the work in progress

Pro

ble

m

!!!

Measure the lead time

Lead

Time

Work In

Progress

Kanban = support / maintain

Image: http://www.flickr.com/photos/seattlemunicipalarchives/3746038289

Kanban = reactive / queues

Image: http://www.flickr.com/photos/fernando/226930122

Scrumban = best of both

Image: http://www.flickr.com/photos/fernando/226930122

Case

Study #3

Windows

7 was an

agile

idea...Image: http://gnoted.com/wp-content/uploads/2010/02/Windows-7-Install-Now.jpg

SOE: Enabler or obstacle?

Image: http://image.4wheeloffroad.com/f/10471469+w750+st0/131_0809_09_z+perfecting_off_road_driving_skills_practice_bad_lands_adventure+learning_physics.jpg

Started with the developers

Image: http://www.adjustafresh.com/wp-content/uploads/2009/11/stop-collaborate-and-listen.jpg

The last time...

Image: http://www.teachinghacks.com/wp-content/uploads/860272_paper_pile.jpg

http://www.doit.wisc.edu/news/images/nov08/focusCalendar.jpg

This time...

Us & them

Image: http://www.teamworkpm.net/images/components/RADBlog/18/large/TeamworkPM_Launch_Dan_in_office.jpg

http://dyad14.files.wordpress.com/2009/08/desk-with-pile-of-papers.jpg

Agile

rollout

was our

idea

Image:

http://files.posterous.com/tiziano/prqWXctWQegKDJQiBm4yXvFfh6jeRTVLzoiyEJQAcBRQmOaI3Q3MMrfIpZrC/foto.jpg?AWSAccessKeyId=1C

9REJR1EMRZ83Q7QRG2&Expires=1280322428&Signature=tEM4mQN43Q15CmuRd7jwbNrgMds%3D

Driven from IT department

Image: http://2.bp.blogspot.com/_6-vqzBEWwCE/ST1nDszwQUI/AAAAAAAAHU0/NddZvqvw0uA/s400/The+IT+Crowd5.jpg

If IT already agile, or

working with IT on projects

Driven from business

Image: http://www.usnews.com/usnews/photography/office/images/1.jpg

If business heavy or the

CEO has read about it

Sponsorship & support

Image: http://www.usnews.com/usnews/photography/office/images/1.jpg

Corporate sponsor

Support down the line

Branding

Process

Image: http://www.coastsolutions.co.uk/images/business-process-mapping-large.jpg

Business will want some

sort of process to follow

Culture

Image: http://cdainspired.com.au/blog/wp-content/uploads/2007/07/stairway_to_success.jpg

Top down

Bottom up

Communications & message

Image: http://dallasmorningviewsblog.dallasnews.com/megaphone-kid-cropped.jpg

Consistent message

Learn

Image: http://chud.com/nextraimages/6-16%20kotter6.jpg

Troaching

Mentoring

Pilot & measure success

Image: http://exchange.ariba.com/servlet/JiveServlet/showImage/38-1171-1146/Pencil.jpg

Pilot where acceptance

Communicate success

Wrap Up

Image: http://blogs.msdn.com/blogfiles/stevecla01/WindowsLiveWriter/Windows7forChristmas_12279/so-2008-12CAJJC4U2_thumb.jpg

Back to basics

Image: http://www.pure-essence.net/stuff/geekyTshirts/c%20dos.jpg

Start with software devs

Image: http://www.microsoft.com/web/media/headers/vs-hero.jpg

Or start with the business

Image: http://i2.cdn.turner.com/cnn/2010/TECH/innovation/06/30/microsoft.2010.wired/t1larg.microsoft.office.courtesy.jpg

Visualise tasks

Image: http://images.jakeludington.com/vista/defend_your_wow.jpg

Focus on value

Image: http://theinspirationroom.com/daily/print/2009/10/windows_7_simplify_my_pc.jpg

Eliminate risk

Image: http://toastytech.com/guis/bobboot1.gif

Definition of done

Image: http://www.arkhipov.com/blog/ShipIt-new.jpg

Make it fun

Image: http://home.iprimus.com.au/bobb777/assets/images/Spider-Solitaire-Win7.jpg

Kaizen (Improve)

Image: http://bink.nu/blogs/news/linuswin7_084F3D27.jpg

Whose Idea? Who Cares!

Image: http://news.softpedia.com/images/news2/I-m-a-PC-and-Windows-7-Was-My-Idea-Video-Ads-Available-2.jpg

Questions ??

Craig Smith

http://www.suncorp.com.au

http://www.agileacademy.com.au

craig.smith@suncorp.com.au

@smithcdau

Suncorp is one of Australia and New Zealand's largest diversified financial services providers, supplying

banking, insurance and wealth management products to around 9 million customers through well-

established and recognised brands such as AAMI, Australian Pensioners Insurance Agency, Shannons,

Vero, Asteron and Tyndall, as well as Suncorp and GIO. Today, Suncorp is Australia's fifth largest bank

and second largest domestic general insurance group, with over 16,000 staff. Suncorp has

representation in 450 offices, branches and agencies throughout Australia and New Zealand.

(http://www.suncorp.com.au)

The Agile Academy is the next wave in Agile learning and collaboration. Designed for IT professionals,

the Agile Academy is a knowledge hub that promotes Agile related learning, knowledge sharing and

capability development across the IT industry. We offer an integrated curriculum of leading edge

courses across the entire solution development life cycle, covering all roles at varying levels.

(http://www.agileacademy.com.au)