how to work with huge quantities of information at borger.dk

How to work with huge quantities of information at Borger.dk

Sofie Hartvig WiddingSenior User Experience DesignerDanish Agency for Digitisation

Anja ThraneChief Advisor – PartnerAdvice

Sofie Hartvig Widding

Senior UX designer at Agency for Digitisation

Worked with UX since 2005and with borger.dk since 2013

Anja Thrane

Chief Advisor & Partner at Advice

Worked with UX since 2000

External consultant at borger.dk with a focus on UX testing

Agenda

What are the challenges when working with Borger.dk?

Further development of Borger.dk – next step: personalisation

Some learnings working with IA on Borger.dk

Borger.dk = (Citizen.dk) is a web site for all Danish government information and services

About:800 pages with general information2000 digital services

6

That users find what they are looking for...

Challenges ….

That users find what they are looking for..

#1

7

That users know which authority they can contact...

#2

12 participants attempted to solve 34 tasks

Task given to participant

Direct path to solve task

% of participants solving the task

% of participants choosing the direct path

You want to know more about the rules regarding noise pollution

Environment and energy / Pollution / Noise pollution

The overall score showed that in general the categorization works well

14

That users find their personal information valuable ...

#3

15

Prototype

16

TO BEOne home page with 2 states, neutral before log in and personalised content after log in

AS ISOne home page with same neutral content before and after log in

Digital self service

(Get links til digital self service)

Relevant links to info and personal data

Personalized short cuts on home page

Personalized sorting of content on home page

Direct link between data and digital self service

Digital Post

My Page as

subpage

Subject pages

Home page(before/after log in)

Focus on user exploration

Home page(before log in)

Focus on user exploration

Subject pages

My Page as Home Pagen with

personal content and Digital Post

(DP3)

Infopages

Infopages

Infopages

Infopages

Infopages

Infopages

Discussion

?What is your input to My Page? What kind of information would you like to find?

Which version of the home page would you prefer? Pros and cons on both versions?

Sofie Hartvig Widding sohid@digst.dk 41 78 22 10

Anja Thrane Anja.t@adviceas.dk 26 83 46 26