how to lead a successful digital transformation · company profile 14.218 karyawan 16.912 karyawan...
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Study Case PT Pegadaian (Persero)
Sinarmas Mining – How To Lead a Successful Digital TransformationJumat, 05 Februari 2021, Virtual Zoom Meeting
Moh. Edi IsdwiartoHuman Capital Director
HOW TO LEAD A SUCCESSFUL DIGITAL TRANSFORMATION
ABOUT PEGADAIAN DIGITALIZATION
IN PEGADAIAN
AGENDA
CULTURAL CHANGE
IN PEGADAIAN
Our History
1 April 1901
(Sukabumi)
1901
Lembaga Resmi
Jawatan
1928
Perusahaan
Negara1961
1969
1990
2012
Perusahaan
Jawatan
Perusahaan Umum
(PERUM)
Perseroan Terbatas
(Persero) Pawn Broking Market
deregulated TRANSFORMATION
2016
2019
2021
SUB
HOLDING MICRO
Company Profile
14.218Karyawan
16.912Karyawan
2,02T54,7T
71,4T
4.087
Updated : December 2020
16,9 JT
34.819
Company Performance In 2020
Transformation & The Challenge
Road Map Triple SPRINT
6 Dimensi Pegadaian
#G-Star+ Pegadaian
Meningkatkan produktifitas;
Meningkatkan jumlah dan kontribusi ke
Talent Pool KBUMN;
Meningkatkan Employee Engagement;
Implementasi core value AKHLAK;
Mewujudkan organisasi yang agile dan
ber standard global standard.
Sasaran Bidang
Sumber Daya Manusia
RJPP 2020 s.d 2024
AGENDA
ABOUT PEGADAIANDIGITALIZATION
IN PEGADAIAN
CULTURAL CHANGE
IN PEGADAIAN
SPRINT : Special Development Program for IT 2019
50% offers rejected by selected candidates for IT positions. From 2500++
applicants we only managed to get 7 candidates throughout Q1 2019.
SPRINT RECRUITMENT QUALITY
INDICATORS
Total numbers of applicants 11.803
Educations STEM 5.357 (45,4%)
Average IQ 105
Coding Test 117 (min 50)
MCU
Invited 123
Qualified 94
Accepted 64
Create future leader and IT
expert with technical ability
and business, product, also
customer oriented.
Improve company reputation as
Digital Financial Companyto the whole IT talent.
G-Leads : Digital LMS PegadaianLearning Activity Modul Digital Learning
Knowledge
Management
System
Your Picture Here
GADE
Library
Your Picture Here
Gade-X
Your Picture Here
Podcast
Your Picture Here
Coaching
Your Picture Here
Studi ilmu
Your Picture Here
G-Leads : Learning Wallet
• Learning Program : Webinar, Seminar,
training
• Learning Tools : Pembelian buku, Candle,
Tab, Headset, Powerbank, Hardisk
external etc
Recognition
Reward for All
Change Agent
Competency
Increase
Competence of
Change Agent
Influencer
Cultivate
Learning Culture
Performance
Upgrade
Company
Performance
GOALS “GADE LEARNING WALLET” USABILITY “GADE LEARNING WALLET”
GADE LEARNING
WALLET
Digital Collaborative Working Tools
G-Work Meet
G-Work Mail
Total 25,4 Juta (In&Out) Email diproses pada g-work mail.
Task Management JIRA
Sebuah objektif yang dibuat oleh atasan (Kepala
departemen) yang berpotensi untuk dicapai dalam
batasan waktu sprint.
Sekumpulan besar pekerjaan yang dapat
dipecah menjadi sejumlah tugas yang lebih
kecil (story).
JIRA
SPRINT
Jira Software merupakan alat yang mendukung
setiap metodologi manajemen Agile dalam proses
perencanaan, monitoring, dan pelaporan tugas
dalam jangka waktu tertentu. Metodologi agile
pada Jira terdiri dari scrum dan kanban.
Sebuah batasan waktu (timebox) dengan durasi
satu bulan atau kurang (umumnya yang
digunakan 2 minggu) untuk mencapai goals yang
berpotensi dinyatakan “Selesai”.
Backlog adalah item pekerjaan yang akan
diselesaikan selama satu periode sprint yang
disusun berdasarkan prioritas goals
Sejumlah detail tugas yang diturunkan dari
epic.
BACKLOG
STORY
Perbandingan Assigned & Unassigned Task (Story)
SPRINT
GOALS
EPIC
Sto
ry P
oin
t
79% 80% 77%
21% 20% 23%
Status Penyelesaian Story di Direktorat SDM
Technology As Enabler To Improve Productivity
Phase One
• Men-Standard kan & Me-Lean kan
Proses Bisnis.
• Me-Leverage Teknologi.
• Me-RPA kan proses bisnis yang rutin.
• Me Reskill Karyawan.
Identifikasi Proses Bisnis.
Phase Two Phase Three
Terimplementasi :
Divisi Operasional Human Capital :
Surat Perintah Perjalanan Dinas (SPPD).
Divisi Tresuri : Pembukuan hutang.
Hybrid Workspace
Happy
Working Place
Starter Pack
New Normal
Digitalization
Objective Key Result (OKR)
AGENDA
ABOUT PEGADAIAN DIGITALIZATION
IN PEGADAIANCULTURAL CHANGE
IN PEGADAIAN
Cultural Internalization Team
Monitoring tools
G-VALUES
PROGRAM
ACTIVITIES
CULTURE INTERNALIZATION TEAM
2020 2021
1.625 4.200
Fungsi Change Agent Sebagai :
Change Agent & Change Promoter
Agent Monitoring
Knowledgeable Resources
Direksi
BOD-1
BOD-2
BOD-3 & 4
Building Innovation Culture
OpportunityInnovation =
Fearness
• Working environment• Leadership• Communications• Empowering others• Lean operation &
authoritySumber : The Corporate StartUp, Tendayi Viki
Pegadaian Innovation Award (PIA)
121
236
298
243
TI 306 & NON TI 148
Create Environment
Foster the spirit of Innovation, in 2019 we had incubation model to turn
the idea into real products
Kaizen and Continuous
Improvement
Number of Participant Growth
2019 20202016 2017 2018
19
THANK YOU
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