how to incorporate screening to your basic i & r program screening & outcomes
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How to incorporate screening to your basic I & R program
Screening & OutcomesScreening & Outcomes
Objective
Demonstrate how screening positions I & R as the “gateway” to Continuums of Care.
Aren’t we doing this already?
The difference is reach of service & tighter connection of services to client needs.
ADRCs
Veterans and Military
Housing
Where to begin
Information Gathering
Revenue Generating
Information Gathering
Identify target population Validate agency role in the continuum Position for future funding In-reach to learn about the current caller
needs Helps with overall assessment process for
better referrals
Examples: Veterans Health Insurance and utilization
Revenue Generating
Leverage current and upcoming
programs Logical connections
Capitalize on data collection capabilities regarding target
populations Build on relationships with community partners to avoid
duplication of servicesExamples
CETF-bridging the digital divide SNAP (food stamps) Developmental Screening HPRP-housing
Developing Key Partnerships
Identify Potential Funding StreamsWhen you are developing screening you want to be sure it is in
SUPPORT
of the service network needs.
Develop MOUs Take time to develop a trusting relationship (understand each
others organizations) Plan on some pro bono work but establish boundaries Be clear about roles and responsibilities Use the MOU in day to day business-it’s a living document
How to develop a screening
Groups to consult or engage with Collaboratives and advisory committees Subject matter experts Other I & R providers
Steps Develop basic screening questions internally-establish
target population is already using I & R service Take data to the partners to share and learn Review and/or gather resources for your database Learn about the culture of the target population Avoid duplication of services Test screening
Screening/Reporting Type
Screening Purpose
Developmental Delay
Screen for children that may be at high risk for developmental delay or autism. Offer a screening to callers with an expressed concern and a random sampling of children 0-5.
Veterans and Military
Screen all non-crisis callers for military background to provide referrals to local services especially designed and funded for veterans that they may not be aware of.
HPRP (Homeless prevention and rapid re-housing)
Screen callers who recently became homeless or were in danger of becoming homeless for eligibility for HPRP programs.
CETF (California Emerging Technology Fund)
Screen callers for Internet access and training needs. Connected with low cost services to help bridge the digital divide.
CalFresh Outreach to callers for nutritional assistance and to provide information and referral regarding eligibility and enrollment.
Examples of Screening Conducted by 211 LA
to Various Target Populations
Examples of Screening Conducted by 211 LA
to Various Target Populations
Break for Part 2
Implementation Steps
Technology needs and requirements Training Data collection Outcomes reporting Utilization of data
Technology needs and requirements
How will you collect the data? Integration with I & R software is idealOther tools will work (Survey Monkey, etc.)
Individualized fields Quality requirements Development of protocol Measurable goals
Sample sizeWho to screenTime frame
Training staff
Introduction to concept Understanding the “WHY” Training styles
Incorporation of practice and role play Utilize subject matter experts Teach to the protocol without becoming
prescriptive Revisit the training with regularity (tips of
the day, coaching, huddles, & refresher training)
Why training is so important…
Outcomes reporting
Show impact Tell a story with your data Show the partners how to use the data Utilize data for future funding Success stories to emphasize impact
Sample Reports in your packets!
211 Impact data
211 Impact data reporting examples: HPRP – 19,113 screening with 16,630 targeted referrals Bridging the digital divide – 2,096 screens with 96,694
referrals Homeless family vouchering – 1,169 screens with 1,479
referrals in 2011 CalFresh education and outreach – 55,585 screens with
5,818 referrals in 2011 Developmental delay screening (0-5) – 2,845 screens with
2,759 referrals Veterans screening – 7% of 211 callers are Veterans or
former military Caller needs (geographic, quantitative, and topical) Disaster response and recovery GIS mapping of available resource and/or services provided
Health screening data
Screened over 80,000 callers over a 2 month period 23% of callers to 211 do not currently have health
insurance 32% of children under 18 years of age are also not
insured 11% of callers identify as having Type 1 or 2
diabetes 24% have received services from an emergency
room in the past year (1/2 more than once)
*211 LA County callers need assistance accessing preventative health care and utilizing health insurance
*Families represent 43% of total shelter calls received and 40% of total food calls.**Other multiple includes households with multiple members such as a family with adultchildren, and agency calling for a client, etc.***Daytime encompasses calls received Monday‐Friday from 9:00am to 2:59pm. After‐hour calls areMonday‐Friday from 3:00pm to 8:59am and all day Saturday and Sunday.
**** All Emergency Shelter and Food requests are included under the DPSS call count reported in the monthly invoice.
Data can lead to programs…
Maribel Marin Laura MejiaExecutive Director Program Managermmarin@211la.org lmejia@211la.org
Amy LatzerChief Operating Officeralatzer@211la.org
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