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WELCOMEConvy Webinar

How to efficiently handle social networks using the combination of Eudata WCS and Convy

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1. Eudata & Social2. Interaction Server3. Social Post4. Social IM5. Q&A

Agenda

37%50% 108% 34%

About Social Networks Today

Sou

rce:

Sm

art I

nsig

hts

(ww

w.s

mar

tinsi

ghts

.com

)

JAN2017

JAN2017

totalpopulation

InternetUsers

Active SocialMedia Users

MobileSubscriptions

Active Mobile Social Users

7.476Billion

Urbanisation

54%

3.773Billion

Penetration

2789Billion

Penetration

8.047Billion

vs. Population

2.549Billion

Penetration

+354 Million

10%Since Jan 2106

+482Million

+21%Since Jan 2106

+222 Million

+5%Since Feb2106

+581Million

+30%Since Jan 2106

Active Mobile Social Users

Unique MobileUsers

InternetUsers

Active SocialMedia Users

VideochatChat real time or

persistentEmail and SMS

Manager CollaborationLink

and Doc sharing

GeoLocationIntegration for

Payment AnalyticsDialogue Builder

24/7 chatBOT

Web/Kiosk API Mobile SDKSocial

InterfaceProactive

EngagementAgent Desktop

or SDK

Functional blocksM

edia

Eng

ine

Fron

t End

Interaction Server

»Email»Web Callback»Persistent Chat»Social Posts»Social IM

Interaction Server is the engine let you route custom Interactions. We use Interaction Server to route:

It’s possible to extend the interactions to route using IS API

Eudata and Social

1. Social Posts, main characteristics:

2. Social IM, main characteristics:

Social CRM OEM Solution

Convy

We differenciate Socials in 2 different areas:

»Public messages

»On a public area

»With a social history and context

»Private messaging»With a customer history

Social PostsWe OEM a social CRM with the following features:

»Channel support: Instagram, Facebook, Twitter

»Social Media Management Automation

»Allowing Marketing and Customer care to work together

»Editorial Plan alignment

»Social user profiling

»Integration with Bot (Beta)

Demo

Social IMConvy can handle social instant messaging with the following features :

»Channel support: Facebook Messenger, Telegram, Skype, Instagram, Line (beta), WeChat (beta)»Intent and sentiment analysis»Bot support»Real time 24/7 handling with handover»Social data enrichment using Bot

Human2Human - Human2Bot - Human2Bot2Human

Demo

Q&A

thanks