how to create an effective bug report that actually gets resolved

How to Create an Effective Bug Report That Actually Gets Resolved

Brian PughVP of EngineeringLucid Software

McKay ChristensenIT EngineerLucid Software

Agenda

1. What Defines a Bug?

2. The Best Way to Report a Bug

3. Why Everyone Should Report Bugs

4. What Every Bug Report Needs to Include

5. Example of an Actual Bug Report

1. What Defines a Bug?

User vs

Developer

1. What Defines a Bug?

2. The Best Way to Report a Bug

2. The Best Way to Report a Bug

3. Why Everyone Should Report Bugs

3. Why Everyone Should Report Bugs

Show support for the software

3. Why Everyone Should Report Bugs

Show initiative

4. What Every Bug Report Needs to Include

Try to reproduce the bug to make sure it is indeed a bug.

Step 1

Check if the bug has already been reported:

Direct Google Search

Software Bug Reporting Page

Do not create an additional bug report

Step 2

Report the bug or make a comment on an existing bug report. Include the following:

Descriptive Title

Environment

Expected Behavior

Actual Behavior

Steps to Reproduce

Demonstration of Bug

Step 3

Be proactive and follow up!

Step 4

Bug Reporting: 4 Step Process Recap

Step 1Try to reproduce the bug to make sure it is indeed a bug

Step 2Check if the bug has already been reported

Step 3Report the bug (or make a comment on an existing bug report

Step 4Be proactive and follow up

5. Example of Actual Bug Report

Q&A | #BugReporting

Thanks for joining us!

Brian PughVP of EngineeringLucid Software

McKay ChristensenIT EngineerLucid Software