how to assess and build trust on your team.pdf

Building Trust:How To Assess and Build Trust on Your

Team

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Andy AtkinsChief Innovation Officer

Demetra AnagnostopoulosGlobal Head of Partnership

Our Speakers:

Today’s Presentation

a) The Dynamics of Trustb) Assessing Trustc) Tools and Tips for Building Trust

5

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Survey Context 2009-2011

6© Interaction Associates Inc.

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trust (n.) a willingness to put yourself at risk based on another person’s actions

Trust

Aligned Purpose

Expertise

Past Experience

Safety Certa

inty

Basis of Trust

Readiness to Trust

Willingness to Trust

1. Their expertise.2. My past experience

with them.3. A shared and aligned

purpose.

*Choose all that apply

Poll

I trust others based on:

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How can I assess trust?

© Interaction Associates 10

trust (n.) a willingness to put yourself at risk based on another person’s actions

Trust

Aligned Purpose

Expertise

Past Experience

Safety Certa

inty

Basis of Trust

Readiness to Trust

Willingness to Trust

Regarding the person or team I lead…

1. Willingly take risks2. Express optimism3. Has informal power or influence4. Expresses faith that things will work

out5. Willingly shares personal thoughts

and feelings

True/False

POLL

The Safety Dimension:

© Interaction Associates 12

trust (n.) a willingness to put yourself at risk based on another person’s actions

Trust

Aligned Purpose

Expertise

Past Experience

Safety Certa

inty

Basis of Trust

Readiness to Trust

Willingness to Trust

Regarding the person or team I lead…

1. The stakes are low2. The situation is familiar3. The people involved share similar

views and opinions4. The people involved have algined

interests and goals5. Leadership’s actions are fairly

predictable

True/False

POLL

The Certainty Dimension:

© Interaction Associates 14

trust (n.) a willingness to put yourself at risk based on another person’s actions

Trust

Aligned Purpose

Expertise

Past Experience

Safety Certa

inty

Basis of Trust

Readiness to Trust

Willingness to Trust

Leaders in my organization…

1. Share the rationale for their decisions2. Help connect employee actions to the

strategy3. Involve people in decisions that affect

them4. Pay attention to how results are

achieved5. Provide resources needed to complete

tasks

*Choose all that apply

POLL

The Trust Quick Check:

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How can I build trust?

Be transparent by sharing The Big Picture.

“Shared Purpose” Lever

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TransparentReas

onab

le

Predictable

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support@hci.org19© Interaction Associates Inc.

• Be explicit about the context and rationale.

• Don’t assume “they know.”

• Describe the future vividly across all three dimensions.

“HOW TO” TIPS

Create a predictable track record by Building Agreements.

“Experience” Lever

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TransparentReas

onab

le

Predictable

• All three steps, every time.

• How much agreement to you need?

• Check for understanding, don’t just assume.

“HOW TO” TIPS

Empower your colleagues through Stretch Delegation.

“Expertise” Lever

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TransparentReas

onab

le

Predictable

• Anticipate the “dip”

• Coach for performance

• Be honest with yourself about the risk

“HOW TO” TIPS

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1. Set employees up for success by providing tools, resources and learning opportunities (41%)

2. Provide adequate information around decisions (41%)

3. Seek input prior to making decisions (40%)

4. Consistently act in alignment with company values (35%)

5. Give employees an inspiring, shared purpose to work toward (28%)

Top 5 Leadership Actions that Build Trust

Full Report and Trust Toolkit availableonline.

28© Interaction Associates Inc.

interactionassociates.com/insights

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Upcoming Seminar

Sept. 16 –2014 Trust Research: findings, implications and takeaways

Andy AtkinsChief Innovation Officer

Linda StewartPresident and CEO

Executive Seminar SeriesLearn more at: trainingindustry.com

Thank YouOn behalf of TrainingIndustry.com, thanks to: • Today’s Speakers: Andy Atkins & Demetra

Anagnostopoulos• All of you for attending

Questions or Comments? Please contact Nabeel Jaitapker:

njaitapker@trainingindustry.com Twitter: @NabyJ