how innovative l&d helps integrate internationally trained
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How Innovative L&D Helps Integrate Internationally Trained Employees
2HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
Innovative L&D to integrate ITPs
15%
• WHY it’s important
• WHO it’s for
• WHAT works best
Case study with Anil Innovative communication
training at CIBC
Make note of ideas to try!
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15%
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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15%
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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15%
MA Intercultural Relations
Research – Workplace integration for skilled immigrants
Examples – Canada’s promising practices for culturally intelligent talent management
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Research: Top Canadian employers ’ ITP integration
Recruitment and hiring
70%
Credential recognition
50%Mentoring
63%
Partnerships with community
organizations 75%
Language training 43%
Diversity or cultural training
65%
Internships 55%
Upgrading skills and
designations
35%
ALLIES Research: http://boards.amssa.org/research/members/downloadFile/file:1437684869_AttractingRetainingIntegrating11.pdf
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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WHY?
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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L&D supports key to successful integration
15%
WITHOUT L&D
• Workplace stress
• Productivity loss
• Customer complaints
• High turnover
• Stalled careers
WITH L&D
Strong engagement
High performing teams
Customer satisfaction
Talent retention
Leadership pipeline
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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WHO?
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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INNOVATION #1: Everyone needs L&D for ITP integration
15%
ITP integration is most successful when L&D supports are offered to both minority group and
dominant group members
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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15%
LANGUAGE & COMMUNICATION
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
INTERCULTURAL & DIVERSITY
2 key L&D categories
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15%
LANGUAGE & COMMUNICATION
New Canadian
Business English
Grammar
Pronunciation
Professional vocabulary
Born in Canada
Plain language
International English
Enunciation
Avoiding jargon & idioms
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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15%
How did you find the conference session today?
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
Idioms are confusing!Your colleague might reply: I took the escalator and asked someone for directions.
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15%
INTERCULTURAL & DIVERSITY
New Canadian
Cross cultural dimensions
Cross cultural practices
Managing culture stress
Settlement processes
Canadian workplace culture
Born in Canada
Cross cultural dimensions
Cross cultural practices
Anti bias training
Managing diversity
Monocultural -> Intercultural
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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15%
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
METHODS AND RESOURCES
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15%
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
Resource A: Hofstede’s culture comparison tools
https://geert-hofstede.com
Be careful not to stereotype!
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15%
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
https://idiinventory.com/
Resource B: Intercultural Development Index (IDI) and Training
Measures person’s level of intercultural development through 5 stages.
Good tool for creating awareness and selecting appropriate training.
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15%
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
https://idiinventory.com/
Resource B: Intercultural Development Index (IDI) and Training
Measures person’s level of intercultural development through 5 stages.
Good tool for creating awareness and selecting appropriate training.
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http://mcbsol.com/crosscultural.html
Resource C: Cross Cultural Training
MultiCultural Business SolutionsLionel Laroche
• Company-wide training
• Or targeted to specific
• Voluntary is best
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Resource C: Mentoring Programs
TMP – The Mentoring Partnership TRIEC Initiative through agencies such as ACCES Employment
• Match skilled immigrant with person experienced in their field
• 24 hours over 4 months
• Two way learning
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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The Mentoring Partnership
Mentor benefits by developing:
• Leadership and coaching skills• Cross-cultural communication skills• Understanding of the skills and experience of immigrants• Awareness of job market and industry trends• Professional development sessions customized to address mentor needs
www.thementoringpartnership.com
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Make note of an idea to take back to your organization
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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INNOVATION #2: Leverage informal learning
15%
Informal learning has a powerful, though rarely measured, benefit to
IEP integration.
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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15%
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
Enrich the ITP integration ecosystem of your
organization by introducing informal learning resources
Get Teresa’s resource list!!
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Resources for informal learning
Intercultural activities:friendships, hobbies
(cricket, hockey, dragon boating),
celebrations, potlucks, projects, causes,
volunteering
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
Multicultural media: TV,
movies, news, documentaries,
comedians
IEP-serving orgs: TRIEC, ACCES, COSTI, JVS, Career Edge, etc.
Books: Laroche, Livermore, Adler, Hofstede, Trompenaars, Peterson
Social: Wikis, blogs, forms, social networks, conferences, job aids,
tools/resources: Hofstede & Trompenaars tools,
blogs, websites, youtube
On-demand: elearning courses,
ebooks, videos, youtube, learning / knowledge portal
Professional:coaching,
mentoring, teamwork,
ERGs, committees,
project, job aids
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Resources for informal learning
Intercultural activities:friendships, hobbies
(cricket, hockey, dragon boating),
celebrations, potlucks, projects, causes,
volunteering
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
Multicultural media: TV,
movies, news, documentaries,
comedians
IEP-serving orgs: TRIEC, ACCES, COSTI, JVS, Career Edge, etc.
Books: Laroche, Livermore, Adler, Hofstede, Trompenaars, Peterson
Social: Wikis, blogs, forms, social networks, conferences, job aids,
tools/resources: Hofstede & Trompenaars tools,
blogs, websites, youtube
On-demand: elearning courses,
ebooks, videos, youtube, learning / knowledge portal
Professional:coaching,
mentoring, teamwork,
ERGs, committees,
project, job aids
Make note of an informal learning resource you could introduce to your organization
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INNOVATION #3: Soft skills training tailored to ITPs
15%
Layered content• Business communication• English language skills• Cultural understanding• Work-specific scenarios• Cross-cultural leadership styles
Tailored delivery• Extended and iterative• Opportunities to role play• Individual attention
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Resource: Rotman’s Business Edge Program
For high potential employees
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Business Edge program themes
15%
Advanced Communication
Canadian Workplace Culture
Leadership Skills
Career Management
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Rotman’s Business Edge program details
15%
• Tuesday evenings and Saturdays all day
• 115-hour program
• 97 hours group training
• 12 hours individual coaching
• 6 hours facilitated peer coaching
• 4-6 month program
• Expert facilitators including Rotman faculty
Register in February for March 2017 cohort!
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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15%
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Make note of a high potential ITP in your organization who would benefit from Business Edge program
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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ACTION
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Share your idea - 1 minute each
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Group sharing
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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CASE STUDYInnovative communication training for ITPs at CIBC
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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GANDY ASSOCIATES INNOVATIONS
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Intake
Content
Schedule
Delivery
Supports
GANDY
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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CIBC INNOVATIONS
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Business objectives
Key sponsorship
Managers’ role
Measurement
Recognition
CIBC
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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PUT TWO SIDESTOGETHER
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Intake
Content
Schedule
Delivery
Supports
Business objectives
Key sponsorship
Managers’ role
Measurement
Recognition
GANDY CIBC
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Gandy Associates Innovations
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Preassessments ensure best placement
Interview managers and participants
• Learning priorities• Language level • Job-related communication scenarios
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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GandyManagement
Participant
Triangulate the input to find the best course
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Chart individual learning paths
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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• 2-3 hours per session – avoid overload
• Once a week – time for application
• 7-10 weeks – iterative learning
Learn in short sessions over many weeks
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Participants repeat learn-and-apply cycle weekly for ten weeks
Discuss
Study rubrics
Clarify concepts
Get feedback
Reflect
Experiment
Practise
Role play
Try at work
Use job aids
Use learning loops
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Learn in interactive small groups
• Simulates workplace meetings
• Uses customized scenarios
• Fosters network of support
• Builds cultural understanding
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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1. Work-context scenarios
2. Business communication techniques
3. English language skills
4. Cultural understanding
Layer the learning
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Provide job aids
Learners receive phrase list ‘cheat sheets’ to keep at their work stationsHRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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CIBC Innovations Presented by Anil Samuel, CIBC
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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5 Factors That Made This Program a SuccessDefine Success Clearly identified the behaviours we want to see after the learning What impact will this learning have on the business?
Personal Learning Experience Students felt that the learning is relevant to their personal and professional development How can we support learners to accomplish their individual development goals?
Manager Engagement Direct Managers played a critical role throughout the learning journey to support their employees What activities can managers do to measure the impact of the learning?
Immediate Application Students had the opportunity to learn-apply-learn the techniques each week to develop their skills How can we measure the application of the learning?
Shared Vision Incredible partnership between HR, Learning and Development, Business Partners and Gandy How do we ensure that we all share a common goal?
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Our Journey to
Intangible Benefits• Higher quality employee-manager engagement on learning goals• Increase in Learner confidence • Transformation of employee/manager mindset of learning
alignment to business goals
01Phas
e • Pre-interview with students and their direct managers to understand current skill level & expected outcomes
• Place students in the right classes where they will maximize their skill development and accomplish their development goals
03Phas
e • SMART goals: alignment of personal performancegoals to business objectives
• Isolate the effects of learning by detailing how employee behavior impacts to the business
02Phas
e • Iterative learning: 2-3 hours per week for 7-10 weeks to accommodate the working environment and retention of the content
• Learn-apply-learn for immediate application on the job• One-on-one coaching by Gandy throughout the program
to keep students focused on the achieving their goal
Measures of Success• Relevance and adoption of learning• Increase in learner performance• Successful alignment development go to business
objectives
Students
L&D / Gandy Associates
Direct Managers
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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InnovationUsing an online collaboration tool, students were able to record their personal SMART goals and map out the steps they needed to take to accomplish their individual learning goal
Direct Managers could review their employees SMART goals and add their activities to support their employees personal development goal.
POST-CLASSROOM:Students and Manager isolated the effects of the learning on their performance improvement
#Congratulations
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Measures
• 97% of learners found the training relevant to their role• 100% of learners said they plan to implement, maintain and commit to their Action Learning Plan
• 75% of learners aligned their learning goal to improvement in the quality of their work
• Learners: Felt a 60% improvement in performance based on their development goal measures• Learners: Felt that 72% of their improvement was attributed to the Gandy training• Managers: Observed a 65% improved in their employees based on their development goal measures
Anecdotal: 72% of personal impact… increase in confidence!
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Intake
Content
Schedule
Delivery
Supports
Business objectives
Key sponsorship
Managers’ role
Measurement
Recognition
GANDY CIBC
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
To recap innovations on vendor and employer side . . .
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Positive outcomes
• Productivity
• Confidence
• Relationships
• Engagement
• Inclusion
• Advancement
AND BUSINESS RESULTS!
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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Get our list!
70 Best Resources for Integrating Skilled Immigrants
LET’S TALK!905-257-3768
teresa@gandy.ca
HRPA 2017 - How Innovative L&D Helps Integrate Internationally Trained Employees – Teresa McGill – Gandy Associates
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