how do i develop my change management skills?

APMG International Webinar

How do I develop my Change Management skills?Thursday 22 October 2015

13:00 GMT / 14:00 CET

Presenter: Melanie Franklin, Change Management Institute UK

SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS

Your presenter….Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She is the co-chair of the Change Management Institute in the UK and is a ‘Master’ level change practitioner. Melanie is the author of many books on change and project management including Managing Business Transformation and Agile Change Management.

ModeratorMark Constable is a Marketing Executive at APMG-International with over 10 years experience with the company.

Agenda

• Welcome & introduction– Mark Constable, APMG International

• How do I develop my Change Management skills?– Melanie Franklin

Chair of the Change Management Institute – UK Chapterwww.change-management-institute.com

• Q&A

• Further information

• Close

About APMG International

• Global examination & accreditation institute• Examination Institute (EI) for the AXELOS

Global Best Practice portfolio (ITIL®, PRINCE2®, MSP®, etc)• Extensive portfolio of professional management certification

schemes aimed at improving business processes, capability and results

• Work with key industry partners (e.g. AXELOS, DSDM, Change Management Institute, etc) to promote best practice

• 400+ Accredited Training (ATOs) and Consulting (ACOs) organizations globally

• 13000+ exams per month• Full details at www.APMG-International.com

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Objectives• Explain why change management is becoming more

important• Explain what change management and business

transformation mean• Review the skills needed to manage change• Ideas for developing those skills

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www.change-management-institute.comCREDIBILITYAffording you membership and affiliation to a professional industry organisation CAPABILITYEnsuring you have access to opportunities to continually develop and be recognisedCONNECTIONLocal connections within a global community

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Increasing pace of change• Customers encouraged to demand more via easier

engagement with organisations via social media platforms

• Staff encouraged to be innovative and creative and identify new ways of working

• Complexity has reduced certainty and obvious right answer so everyone encouraged to try out ideas to find the right one

• Increase in interconnected was means one change can generate lots of changes - intended and unintended consequences

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Why is change management so important?

PRODUCTIVITY

TIME

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Jobs

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Salary

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Recruitment agencies

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Professional associations

19721969 20112004 2014

Enabling Change SIG

agilechangemanagement.co.uk © 2014

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Exams

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What is change management?Prosci: Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. When change management is done well, people feel engaged in the change process and work collectively towards a common objective, realizing benefits and delivering results.

PWC: Change management is a systematic approach to enabling people in an organization to transition from their current state to a desired future state.

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What is Business Transformation?Businessdictionary.com: In an organisational context a process of profound and radical change that orients an organisation in a new direction and takes it to an entirely different level of effectiveness A shift in the business culture of an organisation resulting in a change in the underlying strategy and processes that the organisation has used in the past. A transformational change is designed to be organisation-wide and is enacted over a period of time

Transformation is the creation and change of a whole new form, function or structure. To transform is to create something new that has never existed before and could not be predicted from the past

– Marcia Daszko and Sheila Sheinberg, PhD, April 2005

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What skills do I need to manage change?

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How – Emotional Intelligence

Empathy

Rapport

Trust

EffectiveRelationships

Persuasion

Leadership

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What – Planning and Organising

IdeaImpact Resistance

Urgency

ReadinessParticipation

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Developing your skills

Change Management Institute Conference

Find out more and register at www.cmiconference.com

Further information

• APMG International:– www.apmg-international.com– @APMG_Inter

• APMG Change Management certification scheme:– www.apmg-international.com/ChangeManagement

• The Effective Change Manager’s Handbook

(official course publication)– www.apmg-businessbooks.com

• Change Management Institute– www.change-management-institute.com