houston, we have a problem, i think?! why they should fight!
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Houston, we have a problem, I think?!
Why they should fight!
Dethra U. Giles, MBA, MSCM, SPHRDirector, HR and Administration, Emory University, Oxford College
What are other negative impacts of
dysfunctional team?
@dugiles Dethra Giles Dethra Giles
The Story of Daniel!
• Turn off your cell phones or put them on vibrate
• Participate!!!!! (This is an interactive session)
• Respect fellow participants! • Keep an open mind• Enjoy the ride
Dare to disagree
Disasters caused by a failure to have conflict
• Continued Childhood cancer (Alice Stewart, Oxford 1950)
• Avianca Flight 52: Bogota, Colombia to New York (1990)
• The unopened message: Battle of Trenton, 1776 (Fought between George Washington and Johan Rall)
• The Shuttle Challenger (1986)
Number of CEOs interviewed: 85% said they avoided conflict because they did not know how to manage
conflict or did not want to deal with the fallout
Institutional cultures that thwart discord!
What is the biggest challenge to constructive discord in the workplace?
Decrease in childhood cancer deaths
• Dr. Alice Stewart and George Neal• Dr. Stewart discovered a link
between x-rays and childhood cancer• Research done in the 50’s but X-rays
were not stopped until the 70’s• The Woman Who Knew Too Much: Alice Stewart and the Secrets of
Radiation
Why did Dr. Stewart and Mr. Neal work
• They sought out disagreement• Developed patience• Appreciated differences• Saw conflict as thinking• They mastered the art of “fighting”
You don’t get harmony when everyone sings the
same note.-Doug Floyd
The Key
Dr. Stewart had the Key based on what her daughter said
Let’s be HONEST!!!!
• Conflict is THINKING and we have to get good at it!
How?• See conflict as an opportunity to learn and
gain understanding• Be respectful and control your emotions• Ask questions• Mitigate unhealthy conflict management by
others• Validate other’s points• Manage your stuff• No one is perfect and You, yes you, could
be wrong
The Leading ExpertJohn and Keisha are the leading experts in
their field but they cannot seem to agree on anything. It would be wonderful to put them on a project together but every conversation between the two lead to a big blow up: neither has mastered the art of holding their tongue. Both, Keisha and John are currently working on a project with the CEO. The CEO has taken the lead and is using questionable data. Both John and Keisha are quiet what do you do?
When to encourage
• Healthy; and
• Productive; and
• Failing to engage in conflict will have a worse outcome than the silence
So, the reality is?
It is AAB (All About Business)
Creating a Conflict Culture
• Empower people to disagree
• Embrace differences
• Hire well
• Train leadership
• Have leadership model the behavior
• Practice
• Readjust and reassure
This starts at HOME in your department
What is your plan?
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