high level overview of the final report town hall meetings on nov 24, 2015 welland campus, ah 141...
Post on 17-Jan-2016
216 Views
Preview:
TRANSCRIPT
High Level Overviewof the Final ReportTown Hall Meetings on Nov 24, 2015
Welland Campus, AH 141 noon to 1 pmNOTL Campus, Yerich Auditorium, 3 pm-4 pm
Teresa Quinlin, VPBusiness Development
Katerina Gonzalez, DirectorPlanning and Institutional Research
Contents
1. Background
2. Tier 1 Results
3. Tier 2 Results
4. Going Forward
5. Showcasing Lean at NC (Video)
1. Background
3Back to Contents
Transform NC launched in Oct 2013with this message from the President
“This [new] planning process focuses on gathering quality data about programs and services within a framework that allows us to focus on continuous improvement by:
• developing metrics for evaluation of our programs and services;
• identifying areas of strength for investment and enhancement; and
• highlighting areas and processes requiring improvement.”
4
Message from President Dan Patterson, Oct 8, 2013http://www.niagaracollege.ca/transform-nc/2013/10/08/message-dan-patterson-major-planning-initiatives-interim-executive-team-appointments/
Why and why now?
• Started from a position of financial strength
• It was time to take stock (examine all programs and services at one point in time)– Significant enrolment and physical growth in
preceding years– New strategic plan 2013-2016
• Changing higher education landscape– Demographic shifts– Government’s differentiation framework– Fiscal restraint 5
Project tasks and timelines were developed
1 2 3 4
6
5
(See Appendix B in the Final Report)
In order to be sensitive to ongoing workload pressures across the institution, a two-tiered approach was employed. Tier 1 was a relatively quick assessment and prioritization of all programs and services using a limited set of metrics; Tier 2 was a detailed analysis only of the high priority areas identified in Tier 1.
2
In our research, we looked at both theory and practice
Robert Dickeson Programs and services prioritization model
John Kotter Organizational change process
Experiences of othersAlgonquin, Laurier, Regina, Guelph, Red Deer, Brock, Humber, Mohawk, George Brown, Saskatchewan, Sask Polytech (formerly SIAST)
Service metricsHigher Education Council’s “The Data-Driven University”
Lean methodologyGauge the effectiveness and efficiency of processes from the student’s or end user’s perspective 7
3
A Steering Committee was formed to engage the College community in the consultation process
Mandate to develop: a)Communications planb)Technical framework, with criteria and metricsc)Allocation (prioritization) method
Composition (also Appendix A in the Final Report)•23 members (faculty, admin, support staff, students)•VP Finance and Strategic Planning•Planning and Institutional Research
Guiding Principles•Transparent•Consultative•Iterative•Build on existing 8
The Steering Committee developed: a) Communications Plan
• E-mail blasts
• Transform NC website (public website)
• Blackboard (internal portal)
• Presentations– College Operations Group (COG)– College Management Team (CMT)– Academic Operations Committee (AOC)– Advisory College Council (ACC)– Coordinators Forum– Corporate Services Forum– Student Services Group– Board of Governors– Town Hall meetings 9
(See Appendices D and E in the Final Report)
The Steering Committee developed:b) The Technical Framework
10Go to slide 16
The Steering Committee developed:c) The Allocation Method
11
*Low = lowest 10% based on score**Self-identified “significant” opportunities***Self-identified “significant” challenges
(See Appendix F in the Final Report)
Additional filters were applied to further prioritize areas for the Tier 2
“deep dive” (detailed analysis)• The filters examined opportunities and challenges
identified in Tier 1 for biggest impact on the following strategic objectives:
– Increasing student enrolment – Achieving operational excellence – Alignment with the government’s differentiation
framework (new program proposals)– Unparalleled student experience and satisfaction
12(for more details on filters, see pages 3 to 6 in the Final Report)
2. Tier 1 Results
13Back to Contents
Tier 1 Outcomes: Highest priority areas for the Tier 2 “deep dive” (detailed analysis) were identified
# in Tier 1 Review
# in Tier 2 Review # of Lean Reviews
Academic Programs 128(all programs)
36 (or 23 programs and
program clusters)
Not applicable
Service streams 122(all services)
3(Marketing and
Recruitment; Information
Technology Services; Academic
Advisement)
3(Human Resources,
Facilities Management
Services, Academic Advisement)
Apprenticeship Programs
9(all)
9(all)
Not applicable
Access Services & Programs
8(all)
8(all)
Not applicable
(see Appendix C in the Final Report) 14
3. Tier 2 Results
15Back to Contents
Tier 2 review resulted in 30 recommendations and 3 new continuous improvement tools
30 recommendations
Related to the following objectives in the 2013-16 Strategic Plan:
1.Enrolments (attracting students, student success)2.Operational excellence3.Unparalleled student experience and satisfaction
Continuous improvement tools
1. Program dashboards (balanced scorecard)
2. Adoption of lean methodology for services
3. Frameworks for access and apprenticeship programs and services (criteria same as on slide 10 )
(for more details on recommendations and tools, see page 2 and pages 6 to 12 in the Final Report)
16
4. Going Forward• Work continues to determine how to best integrate the metrics
and tools from Transform NC into the College’s overall quality assurance framework and continuous improvement efforts
• Resources and professional development opportunities for employees to learn and apply lean methodology and process mapping are being developed
• The approach for consulting and engaging stakeholders will be expanded and employed for our strategic planning process, set to begin this fall
17Back to Contents
5. Showcasing Lean at NC• Scheduling Team members, including Lynn Calder, Support
Staff representative on the Board of Governors, discuss their experiences with process mapping in a 4-minute VIDEO located on Blackboard:
–Login to Blackboard–Go to “My Blackboard”–Choose “My Organizations”–Choose “Transform NC”–Choose “Lean Resources”–Choose the video “Process Mapping: Experiences of one team at NC”
• Process mapping is an internationally recognized methodology by ISO and Six Sigma
18Back to Contents
top related