hi h i id t m thighway incident management and … department of transportation improving safety for...
Post on 10-Apr-2018
217 Views
Preview:
TRANSCRIPT
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Hi h I id t M tHighway Incident Management and Training Guideg
Technical Review Panel MeetingIllinois Department of Transportation
October 15, 2009
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Introduction
• Project teamj• Tasks 1-3• Project management with ICT and SIUE• Support from SIUESupport from SIUE
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Faculty Research TeamFaculty Research Team
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Student Research TeamStudent Research Team
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Computer Program for Table-Top Exercise
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Task 1- Assess Needs
• 5-21-09, First TRP meeting in Springfield• 5-29-09, Meeting with IDOT D8 incident
management teammanagement team• 7-17-09, Attending incident management
training by fire department
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Activities
• 8-21-09, 3-hour field ride with IDOT district 8 ETPETP
• 8-26-09, T3 Webinar --A Rural Emergency Incident in Utah US Route 163 Motor Coach Crash
• 8-27-09, Meeting with Capt. Culp of the ISP district 11
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Activities
• 9-03-09, Meeting with IDOT District-3• 9-04-09, Meeting with Illinois Tollway
9 10 09 M ti ith Gl C b FD• 9-10-09, Meeting with Glen Carbon FD• 9-15-09, Meeting with MoDOT, g
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Activities
• 10-01-09, Meeting with IDOT District 1 and ETP
• 10 02 09 Meeting with ISP District 5/Fire• 10-02-09, Meeting with ISP-District 5/Fire• 10-15-09, Second TPR meeting
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D8• Traffic incidents
• Include specific examples• Include specific examples– By lane– Rural vs urban
• Natural Hazards – Earthquake– Storm and FloodingS o a d ood g
• Terrorist attacks• Focus on the traffic management aspects ofFocus on the traffic management aspects of
these events
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D8• Safe parking is important for all agencies• Hazmat situations
• ETP operators take a full hazmat classp• Alright to refer to existing hazmat class
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D8• Work zone traffic management follows the
details within the MUTCD• Emphasize on secondary crash reduction in p y
rural areas
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D8• Provide an overview of what ITS folks do
• Particularly why they need certain info like:– Lanes blocked– Injuries– Location– How to call in incidents (mile marker or x-street?)– How to call in incidents (mile marker or x-street?)
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D8• Table-top exercise is a good idea• Include video as examples
Collected by TMC– Collected by TMC• Include a section on legal options
– i.e. move it law– operational agreements around the state asoperational agreements around the state as
examples
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
A Field Trip With ETP D-8A Field Trip With ETP D 8
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
First Assist. Flat Tire
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Second assist: A box fell from a garbage truck
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Split parking
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Traffic conflicts
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D3• Liability is a significant issue
– Must follow existing plans to be defendable in courtcourt
• Good to include ICS for traffic incident respondersresponders– At least 700, 100, and 200 levels– Refer to these, don’t review them
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D3• IDOT guide for MOT• Work Site Protection Manual for
operations activities and emergencyoperations activities and emergency callouts (Issue 8 is most recent)
• State police are in charge of calling towing companies in district 3p
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D3• Current training
– No MOT through workzone– No 3Cs in training but it is important– No 3Cs in training, but it is important– No safe parking training for local FD (Likely
b/c they are volunteer)b/c they are volunteer)– Review basics for hazmats and no further
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D3• KEY CHALLENGES TO IM IN RURAL AREAS
N 24h t ff th i l ti– No 24hr staff so there is slow response time• Calls instead go to an answering service
– Personnel do not always know each othery• Sometimes familiarity and trust of other responders helps on IM
scenesDifficult to communicate with the public in a timely manner– Difficult to communicate with the public in a timely manner
• Safetea-Lu requires 20 minutes• No VMS in district
– Local FD buy-in to IM training is a must
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISTHAS• Traffic Operations Center• Automated incident
detection algorithmsg• TOC operations not 24-7
-Only during peak hours andOnly during peak hours and storms and major events; Dispatch center takes over for the other titimes
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISTHAS
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISTHA-Dispatch CenterS spatc Ce te•Handles both state police and maintenance/service patrolmaintenance/service patrol•FDs are assigned to each stretch of freewayy•IREACH – statewide communications channel
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
A Field Trip with HELPe d p t
Highway Emergency Lane PatrolHighway Emergency Lane Patrol
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISTHA-HELPS• Responders have hands on training
– Must first have 18months of experience at Tollway
• HELP operator stressed that IM was not just about saving delay it was aboutjust about saving delay, it was about making the roads safer by reducing secondary crashessecondary crashes.
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISTHA-training guideS t a g gu de• Existing training guide follows MUTCD
li itlexplicitly.• Mutual aid agreements (unified command)g ( )• Outreach helps make a great leap
between individual agency training andbetween individual agency training and into one integrated training
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISTHA-Training GuideS a g Gu de• HATS video is a great resource• Well-structured union contracts that all
multiple tasks for maintenance drivers to pbe able to respond to incidents
• Agreements with towing companies• Agreements with towing companies capable of removing vehicles larger than 8,000lbs
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISTHAS• Fire district breakdown is included in the
lmanual• HAZMATS
– Emergency Response guidebook built into the CAD systemCAD system
– First secure scene, then notify dispatch, then gather informationgather information
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISTHA-Crash HistoryS C as sto y• Lost two workers inLost two workers in
last five years
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-ETP
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-ETP• Currently revising their standard operating
d (SOP)procedures (SOP)• Conducts in-house training for 2 weeks
(classroom and field components)• Includes some IEMA hazmat material in their
training• About 80 ETP personnelAbout 80 ETP personnel
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-ETP• Coordinates the most with ISP and Chicago
FD d i b th t i i d i id tFD during both training and incidents• Noted that suburban FD frequently overreact
to incidents and close more lanes than needed
• IDOT does outreach to some of these FD to bridge this gapg g p
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-ETP• Maintenance crews are trained in basic
MUTCD MOT (lane closures)MUTCD MOT (lane closures)• Patrol officers use tow trucks and supervisors
SUVuse SUVs• Patrol officers are technically considered
highway maintainers per IDOT• Coordination with other agencies is very site g y
and agency specific
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-ETP• Promoted the use of table top exercises• Have debriefings for some incidents
• Medium incidents – may have small in-house debriefing
• Larger- may have a multiagency review of the response
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-TSC• 113 ramp meters, detectors, and dynamic
i (DMS)message signs (DMS)• The ramp meters can be programmed to
change metering rate during incidents • 38 DMS on expressways and 15 on arterialsp y• help monitor the ETP operations and support
with the signs and motorist informationwith the signs and motorist information
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-TSC• 113 ramp meters, detectors, and dynamic
i (DMS)message signs (DMS)• The ramp meters can be programmed to
change metering rate during incidents • 38 DMS on expressways and 15 on arterialsp y• help monitor the ETP operations and support
with the signs and motorist informationwith the signs and motorist information
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-COM• Has in house NIMS training• ETP manual on C2C communication• All responders and dispatchers are trained p p
how to look up hazmat types• Traffic control class for his personnel but noTraffic control class for his personnel but no
MOT class
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-COM• Recommendation for Tabletop
• Using realistic situations that are not “perfect”• Using input on how agencies really cooperate in
the field• This includes limited staffing and ego interplay• Tabletop exercises might be improved by making
one for each level of responderT bl t i t f fl ti• Tabletop exercises were great for reflective learning
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-COM• Short staffing is always a challenge when
di f lk f t i isending folks for training• Suggest web-based training• 1,500 Maintenance personnel, plus 600 snow
birds (part time snow helper)(p p )
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
IDOT-D1-COM• No comprehensive route diversion plan• LMIGA is working on making a resource list
of people, signs, and other equipments in the metro area so you can physically see on a map where the closest resources are during an incident or disaster response
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISP/FireS / e• District 11
– Only ICS– Important to have a– Important to have a
HIMTDi t i t 5/Fi• District 5/Fire
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISP/FireS / e• Existing training-6 hours• Suggests:
– No more than one-day trainingy g– Supplemented by some web-based training– Two-levels training: g
• Awareness level• Operational level
– Certificate the training
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISP/FireS / e• Using before-and-after comparison of
same table-top exercise to assess the trainingtraining
• Quiz can be used for assessment.
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISP/FireS / e• Topics in the existing training materials:
– Crash History– Legal/ Liability issues
Preview of ICS– Preview of ICS– Basic MOT concepts– MOT through Incident Management areag g– 3C’s among responders– Safe Parking– Case Examples and Tabletop Exercise
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
ISP/FireS / e• Ranking for the following topics not included in
th t i i t i lthe training material:– Incident Response Policies/Procedures as 4 ( probably
include)include)– Hazmat Identification and clearance procedure as 3 ( no
opinion)p )– Policies and procedures for communicating with the TMC
as 3– Application of ITS as 4
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Task 2- Survey
• Developed draft survey• Conducted pilot study
Add d ll t• Addressed all comments • Built and launched web surveyy
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Developing Draft Surveyp g y• Solicit
– Importance of training subjectsWh t i i l d d i– What is included in existing training
F d t• From respondent – Background – Agency characteristics
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Survey Pilot Study• Panel Review
– Revised per comments• FD Inputpu
– July Incident Management TrainingManagement Training
– Revised per common responsesresponses
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Other Key Revisionsy
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Web Surveyy
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
• Contacted ~100 IM agencies– IN, MO, IA, AK, WI– Fire & EMS, State Police, DOTs, ServiceFire & EMS, State Police, DOTs, Service
Patrols
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
• Preliminary Findingsy g– Who is responding?
Common training coordination– Common training coordination– Frequently used manuals– Importance of training topics– Feedback
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Who is responding to the surveyother
Instructorll
other2%
Instructor16% personnel
11%
all24%
manager47%47%
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Common Training CoordinationDHS Transportation
9%
Law enforcement
FAA 2%
FEMA/IEM 16%
DHS 4%
20%
Service patrol
Public health9%
Fire19%EMS
Towing4%
2%
19%EMS15%
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Frequently Used ManualsIDOT Em. Opps. Manual, 21%
ERG, 13%
NIMS, 12%
ICS, 21%MUTCD, 13%
Service Patrol Handbook,
21%21%
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Importance of Training Topics 1 of 2Importance of Training Topics 1 of 2
3 C'
MOT at Incident Scene
3 C's
ICS Overview
Basic MOT Concepts
Legal/Liability Issues
Policies/Procedures.
Crash History
g / y
0 1 2 3 4 5
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Importance of Training Topics 2 of 2Importance of Training Topics 2 of 2
f d
Communicating with the …
ITS for Incident management
Case Examples
Tabletop Exercises
HAZMAT Clearance …
Case Examples
0 1 2 3 4
Safe Parking
0 1 2 3 4
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
• Feedback: – Question: What aspects of my job were
learned as I went, yet should have been included in training
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
• Responses: Technology use
Public relations
Safe parking29%
Responsibility7%
l
7%7%
MOT/ detoursCoord & C
Policies7%
MOT/ detours22%
Comm.21%
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Completing the Surveyp g y• Awaiting final respondents
C il d t• Compile data• Conduct follow-up interviewsp
– Opinions of best training practices
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Task 3- Literature Review
• List of literature collected• Literature Reviewed
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• Training materials:
IDOT– IDOT– ISP/Fire Department– Emergency Responder Safety Institute (ERSI)– Illinois Tollway Authority– Illinois Towing Industry (PTROI)– VDOT/GDOT– ATSSA
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• Illinois Tollway Authority :
– Illinois Tollway Incident Management Program (Word)( )
– Illinois Tollway Incident Management Training (PowerPoint)( )
– Illinois Tollway Incident Management_new video (PowerPoint)( )
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• VDOT
– Traffic Incident Management Training Manual– Traffic Incident Management Training Manual (Word)
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• Illinois Towing Industry (PTROI)
– 2003 Traffic Incident Management Tow Operator Workplan (TIMTOW) GUIDE (Word)p ( ) ( )
– Multidisciplinary Practices and Procedures for Towing at Traffic Incident Scenes (Word)g ( )
– WRECKMASTER (Word , Video)
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• ATSSA
– Flagging Handbook (Word)– Incident Traffic Control for Responders– Incident Traffic Control for Responders
Training Course (Incident Management) (Word)(Word)
– Emergency Traffic Control for First Responders (Word)Responders (Word)
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• IDOT
– Gasoline Tank Truck Emergencies– Response Handbook for Incidents Disasters– Response Handbook for Incidents, Disasters
and Emergencies (R.H.I.D.E.) (Word) ETP Training Material– ETP Training Material
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• Emergency Responder Safety Institute (ERSI)
– Emergency Responder Roadway Operations Training Program (PDF, PowerPoint, Video)g g ( )
– Managing Emergency Incidents on the Roadway (PDF)Roadway (PDF)
– A public safety education program-Sarah’s Story (Video)Story (Video)
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e
– 2008 Emergency Response Guidebook– Traffic Incident Management- HERO UNIT– Traffic Incident Management- HERO UNIT
STUDENT TRAINING MANUAL (Word)
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• Massachusetts Highway Department- 2006
– Unified Response Manual for Roadway TrafficUnified Response Manual for Roadway Traffic Incidents (Word)
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
List of New Literaturest o e te atu e• New Publications by FHWA:
– Simplified Guide to the Incident Command System for Transportation ProfessionalsSystem for Transportation Professionals (HTML, PDF 2.2MB)
– Traffic Incident Management in Hazardous– Traffic Incident Management in Hazardous Materials Spills in Incident Clearance Primer (HTML PDF 4 9MB)(HTML, PDF 4.9MB)
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Accomplishments in the first quarterp q
• 90% Task 1 Assess the needs90% Task 1 Assess the needs• 30% Task 2 Survey• 10% Task 3 Literature Review
ILLINOIS DEPARTMENT OF TRANSPORTATIONImproving Safety For Incident Responders
Next Stepp• Plan to meet some national experts:
Fi D t t R M f T– Fire Department, Ron Moore from Texas– WDOT, John Corbin– Phillip Weisberg, 3D Projects Manager, 301-
403-2710 weisberg@umd.edu (3D training)g@ ( g)• Continue to work on the survey
C ti t k th lit t i• Continue to work on the literature review
top related