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HG-4000/2000V/1600V-CB
Release: 5.0
Installation manual Page 1 of 58 Date: June 2008
Taking Voice to the Next Level
HyperGateway Installation and User Manual
HG-4000-CB / HG-2000V-CB /HG-1600V-CB Series
HG-4000/2000V/1600V-CB
Release: 5.0
Installation manual Page 2 of 58 Date: June 2008
Table of contents
List of Figures ................................................................................................................................3 1 Introduction ...........................................................................................................................5
1.1 About HyperGateway -VoIP GSM Gateway ............................................................ 5 1.2 Package Contents .................................................................................................... 6 1.3 How to Contact Hypermedia .................................................................................... 6 1.4 About This Manual ................................................................................................... 6
2 User Safety Information ........................................................................................................7 2.1 Electrical Safety........................................................................................................ 7 2.2 Environments with Explosive Materials.................................................................... 7 2.3 Non-Ionizing Radiation ............................................................................................. 7 2.4 Electronic Medical Equipment.................................................................................. 7 2.5 Measures to be Taken in Case of Loss/Theft .......................................................... 7 2.6 Transport .................................................................................................................. 7 2.7 Damage and Repairs ............................................................................................... 7
3 System Architecture..............................................................................................................9 3.1 General Description.................................................................................................. 9 3.2 System Components .............................................................................................. 10 3.3 HyperGateway Device Architecture ....................................................................... 11
3.3.1 CB1/2- Control Board Module ....................................................................... 11 3.3.2 CG41/CC41 - Cellular Gateway Single-Slot Module ..................................... 11 3.3.3 MG11- Media Matrix and Media Gateway Single-Slot Module ..................... 11 3.3.4 Optional PRI11- PRI ISDN Single-Slot Module ............................................. 11
4 System Installation..............................................................................................................12 4.1 Before You Install ................................................................................................... 12 4.2 HyperGateway Physical Installation....................................................................... 13
4.2.1 CB1/2 – Control Board .................................................................................. 13 4.2.2 Cellular cards indicators ................................................................................ 17 4.2.3 Power panel................................................................................................... 18
5 HMC Installations................................................................................................................19 5.1 Run the HMC installation program ......................................................................... 19 5.2 Running HMC for the First Time ............................................................................ 21
5.2.1 Configure Server IP Address......................................................................... 21 5.2.2 Connecting to the HyperGateway Server...................................................... 21 5.2.3 Change Default HMC and HGW Passwords................................................. 22 5.2.4 HGS Server Properties.................................................................................. 23 5.2.5 HGS Settings ................................................................................................. 24 5.2.6 VoIP Gateway Settings.................................................................................. 24
5.3 Cellular Card Configuration.................................................................................... 27 5.3.1 Volume Settings ............................................................................................ 27 5.3.2 Media Connection.......................................................................................... 27 5.3.3 Dial Filter........................................................................................................ 29 5.3.4 Cellular Card PIN Codes ............................................................................... 29 5.3.5 Cellular Card MSN Values............................................................................. 29 5.3.6 Cellular Card Reset ....................................................................................... 30 5.3.7 Cellular Card Module Information.................................................................. 30 5.3.8 Cellular Card Operator and SIM Locks (GSM only) ...................................... 31 5.3.9 Multi-SIM Configuration (GSM only).............................................................. 31 5.3.10 Counters (GSM only) ..................................................................................... 32 5.3.11 Automatic SIM Switching (GSM only) ........................................................... 32 5.3.12 Cellular Card Call Counters Steps................................................................. 33 5.3.13 Cellular Card CLI Blocking ............................................................................ 33 5.3.14 Cellular Card Serial Numbers........................................................................ 33 5.3.15 Cellular Card Call Limits ................................................................................ 34 5.3.16 Cellular Card Cell Selection........................................................................... 34
5.4 VoIP Card Configuration ........................................................................................ 35
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5.4.1 VoIP Media Connection................................................................................. 35 5.4.2 VoIP Setting................................................................................................... 37
5.5 PRI Card Configuration .......................................................................................... 38 5.6 PRI Cards Settings................................................................................................. 38
5.6.1 Connection Settings ...................................................................................... 38 5.6.2 E1 Media Matrix............................................................................................. 39
6 Save Configuration Management .......................................................................................40 7 System Monitoring ..............................................................................................................41
7.1 Cellular Card (CG / CC) Monitoring ....................................................................... 41 7.1.1 CG / CC Card Receptions ............................................................................. 41 7.1.2 CG / CC Card Status ..................................................................................... 42 7.1.3 CG / CC All Cells Monitor .............................................................................. 42
7.2 PRI Card Monitoring............................................................................................... 43 7.3 VoIP Card Monitoring ............................................................................................. 43
7.3.1 VoIP CDR Files ............................................................................................. 44 8 System Management ..........................................................................................................45
8.1 Call Filters .............................................................................................................. 45 8.1.1 Call Filters Operation..................................................................................... 45 8.1.2 Call Filters Settings........................................................................................ 45
8.2 SIM / Channels Scheduler ..................................................................................... 47 8.3 VoIP Calls Routing ................................................................................................. 47 8.4 IP Filters ................................................................................................................. 48 8.5 DDI Filters .............................................................................................................. 49 8.6 Call Routing............................................................................................................ 49 8.7 Phone2net dial plain............................................................................................... 51 8.8 Block DDI Number.................................................................................................. 51
9 Troubleshooting ..................................................................................................................52 9.1 Power ..................................................................................................................... 52 9.2 MG11...................................................................................................................... 52 9.3 PRI11 ..................................................................................................................... 53 9.4 Cellular cards ......................................................................................................... 54
Appendix A - CDR .......................................................................................................................55 Appendix B - Dlink Setup.............................................................................................................56
List of Figures
Figure 1. HG-4000-CB Gateway ............................................................................................... 5 Figure 2. HG-1600V-CB Gateway ............................................................................................. 5 Figure 3. HyperGateway Matrix................................................................................................. 9 Figure 4. HyperGateway Architecture ..................................................................................... 10 Figure 5. HG-4000 front panel................................................................................................ 11 Figure 6. CB1 Control Board ................................................................................................... 13 Figure 7. RJ-45 connector pin out ........................................................................................... 15 Figure 8. SIM card installation ................................................................................................. 16 Figure 9. Cellular antenna ....................................................................................................... 17 Figure 10. GSM card front panel ............................................................................................. 17 Figure 11. HyperGateway Power Panel .................................................................................. 18 Figure 12. HMC installation ..................................................................................................... 19 Figure 13. HMC icons .............................................................................................................. 19 Figure 14. HMC connection to server...................................................................................... 21 Figure 15. Hypermedia Server Address .................................................................................. 21 Figure 16. HMC and HGW password settings ........................................................................ 22 Figure 17. HGS Login .............................................................................................................. 23 Figure 18. Date & Time Settings ............................................................................................. 24 Figure 19. VoIP Gateway Settings .......................................................................................... 24 Figure 20. HMC connection..................................................................................................... 26 Figure 21. GSM Cellular Card Volume Settings...................................................................... 27
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Figure 22. Cellular Cards media matrix ................................................................................... 27 Figure 23. Cellular Card matrix configuration.......................................................................... 28 Figure 24. Cellular media matrix – edit parameters ................................................................ 28 Figure 25. Cellular Dial Filter ................................................................................................... 29 Figure 26. Cellular Card PIN codes......................................................................................... 29 Figure 27. Cellular MSN values............................................................................................... 30 Figure 28. Cellular Card Reset ................................................................................................ 30 Figure 29. Cellular Card Module Info....................................................................................... 30 Figure 30. Cellular Operator and SIM locks ............................................................................ 31 Figure 31. Multi-SIM Configuration.......................................................................................... 31 Figure 32. Cellular Time Count................................................................................................ 32 Figure 33. Automatic SIM Switching........................................................................................ 32 Figure 34.................................................................................................................................. 32 Figure 35. Cellular Card Call Counters Steps ......................................................................... 33 Figure 36. Cellular Card CLI Blocking ..................................................................................... 33 Figure 37. Cellular Card Serial Numbers................................................................................. 34 Figure 38. Cellular Card Call Limits......................................................................................... 34 Figure 39. Cellular Card Cell Selection ................................................................................... 34 Figure 40. VoIP Media Matrix .................................................................................................. 35 Figure 41. VoIP Allocation ....................................................................................................... 35 Figure 42. Unlink allocation ..................................................................................................... 36 Figure 43. VoIP Parameters .................................................................................................... 37 Figure 44. E1 General Settings ............................................................................................... 38 Figure 45. E1 Media Matrix ..................................................................................................... 39 Figure 46. PRI Allocation......................................................................................................... 39 Figure 47. PRI Unlink allocation .............................................................................................. 40 Figure 48. Save / Load Configuration...................................................................................... 40 Figure 49. Cellular Card Reception ......................................................................................... 41 Figure 50. Cellular Cards Status ............................................................................................. 42 Figure 51. All Cellular Cards Reception .................................................................................. 42 Figure 52. E1 Card Status ....................................................................................................... 43 Figure 53. VoIP Card Status.................................................................................................... 43 Figure 54. VoIP Cannel Control............................................................................................... 44 Figure 55. VoIP CDR Files ...................................................................................................... 44 Figure 56. Number Filters ........................................................................................................ 45 Figure 57. Rules filters............................................................................................................. 46 Figure 58. "newplan" filter........................................................................................................ 46 Figure 59. Adding rules ........................................................................................................... 47 Figure 60. IP Filter List............................................................................................................. 48 Figure 61. New IP Filter ........................................................................................................... 48 Figure 62. New DDI Filter ........................................................................................................ 49 Figure 63. VoIP Channel Restrictions ..................................................................................... 49 Figure 64. Assigning Group and Restrictions.......................................................................... 50 Figure 65. New Group and Restrictions .................................................................................. 50 Figure 66. DDI Blocking List .................................................................................................... 51
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1 Introduction
1.1 About HyperGateway -VoIP GSM Gateway
Figure 1. HG-4000-CB Gateway
Figure 2. HG-1600V-CB Gateway
The HyperGateway is a scalable, modular system that enables flexible and cost-
effective telephony over any combination of Fixed, wireless and IP/Ethernet
networks.
HyperGateway is optimized for medium-to-large enterprises and provides integrated
voice communications for both on-site and remote users.
The HyperGateway unit enables flexible, pre-defined allocation of PRI B-channels
for inbound and outbound PSTN, cellular (GSM and CDMA) and Voice over IP (VoIP)
calls.
Given the system’s flexibility, modularity and scalability, the HyperGateway can be
pre-configured to meet precise customer needs. Companies can easily expand the
cost-effective system to meet their evolving telephony needs over time.
HyperGateway is integrated in a 19" X 6U or in 19" X 3U rack-mountable box with
optional redundant power supply units. The system is available with 4 Cellular
channels- per-slot modules which can be used in up to 8 slots. 4 SIM drawers are
included on the front panel of the GSM slot module, with optional 12 more SIM's (4
SIM's per ch.), As well as an integrated power splitter for the antenna.
The Hypermedia Management & Console (HMC) is an HTML application for remote
system configuration and monitoring over TCP/IP using any standard Web browser.
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The HyperGateway Server (HGS) is a Java-based application that runs on a PC. It
communicates with the HyperGateway via the supplied Control Cord and acts as a
gateway to the enterprise LAN.
1.2 Package Contents
The Package in which the HyperGateway is supplied contains the following
accessories:
Item Quantity
HyperGateway System 1
Power Cord* 1 to 2
In-Door Antenna* 1 to 8
Control Cord 1
DI-100 Router 1
Warranty Certificate 1
Installation Manual 1
CD 1
* Number of items according to the system configuration
Please ensure you have all items before starting the system installation.
1.3 How to Contact Hypermedia
Additional assistance and technical support is available via your local Hypermedia
distributor. Additional information is also available at http://www.hyperms.com.
Hypermedia support can be reached via Email: support@hyperms.com
1.4 About This Manual
This manual contains information about the installation of the HyperGateway.
It covers the following subjects:
• Introduction
• Before installation
• How to install the HyperGateway
• How to configure the HyperGateway
• Technical parameters
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2 User Safety Information
2.1 Electrical Safety
HyperGateway works with a nominal mains supply voltage of 110- 230VAC. The
device also needs to be connected to the PRI (S2m, E1) port of your TA or PSTN.
The power supply cord must be connected to a plug socket with a valid earth
connection.
Under no circumstances should the user open the HyperGateway housing. Doing so
may be dangerous and invalidates product warranty.
2.2 Environments with Explosive Materials
HyperGateway is not approved for use in potentially hazardous atmospheres. The
user is advised not to use HyperGateway in close proximity to such areas. This
includes areas such as, but not exclusively, fuel stations, fuel depots, chemical works
or during blasting. Should this nevertheless be necessary, the user must take
precautionary measures so as to ensure that no risk can occur.
2.3 Non-Ionizing Radiation
As in all radio transmission devices, the user should note that for satisfactory use of
the devices and safety of the user, the device should only be used in its normal
operating position.
2.4 Electronic Medical Equipment
The operation of radio transmitters, which includes cellular engines, can impair the
function of medical devices that have not been properly shielded. Please ask the
advice of your doctor or the manufacturer of the medical device.
2.5 Measures to be Taken in Case of Loss/Theft
Inform your network provider immediately if the cellular engines or the SIM cards
used are lost so as to reduce the risk of misuse.
2.6 Transport
The packaging is designed to protect against mechanical damage and should be
stored for any later transport of the unit. To avoid moisture condensation, time must
be allowed for the unit to slowly adapt to the ambient temperature (if it has been
stored in an environment with differing temperature) before switching on.
2.7 Damage and Repairs
For safety reasons, the device should not be used in case of noticeable damage or if
it has been exposed to moisture.
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Repairs to the device should only be carried out by the manufacturer or their
authorized agents.
Should this not be possible at any time, the repair must be carried out by an
adequately qualified person, whereby only original parts should be used.
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3 System Architecture
3.1 General Description
The HyperGateway system connects the telephone system to the GSM and CDMA
networks and to an IP network.
You can imagine the system as a matrix that connects between the different
communications technologies – Standard telephony, Cellular telephony and Voice
over IP (VoIP) telephony – on which any combination of connection is available.
Figure 3. HyperGateway Matrix
Any combination of connections is possible, and is configured by the HMC
application:
• On the standard telephony side it is connected to the PRI (S2m, E1)
local port of the telephone system and or to a PBX/SWITCH.
• On the Cellular telephony side the system can host up to 32 Cellular
modules, connected in groups of 4 modules per slot.
• On the VoIP side the system connects to an IP network using a
100baseT Fast Ethernet connection utilizing a media gateway.
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3.2 System Components
The HyperGateway system consists of 3 components:
• The HyperGateway unit is a 19” x 6U rack-mountable unit that
connects to the local PBX or network via a PRI card or VoIP card. It
also connects to the cellular network via up to 8 cellular cards, each
card with 4 channels of cellular channels.
The HyperGateway enables any combination of connectivity between
the various interfaces of the system.
• The D-LINK DI-100 is an Ethernet Broadband Router equipped with NAT network address translation technology. It enables the HyperGateway to connect to a public IP and to operate behind firewalls equipped with H.323 Network Address Translation (NAT); this provides maximum network security.
• The Hypermedia Management & Console (HMC) is a dynamic HTML
application for remote system configuration and monitoring over
TCP/IP using a standard WEB browser. This application is used by
the system administrator, to configure and monitor the
HyperGateway.
Figure 4. HyperGateway Architecture
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3.3 HyperGateway Device Architecture
The HyperGateway unit is a 19” x 6U or
19" x 3U rack mounted box that contains
a backplan and several slots for 3
different types of modules.
It contains a single power supply module.
Also available is a dual power supply
module for redundancy purposes.
A typical configuration includes one VoIP
module and at least 2 cellular slots
modules.
Figure 5. HG-4000 front panel
3.3.1 CB1/2- Control Board Module
The CB1/2 module is designed for remote TCP/IP access, advanced
application and enhanced new features.
3.3.2 CG41/CC41 - Cellular Gateway Single-Slot Module
CG41 for GSM and CC41 for CDMA is a cellular single-slot module designed to
enable inbound and outbound cellular voice calls for GSM and CDMA networks.
3.3.3 MG11- Media Matrix and Media Gateway Single-Slot Module
The MG11- Media Matrix enables flexible pre-defined allocation of PRI B-channels
for inbound and outbound calls by configuring the connections from the VoIP
channels to all other cards and channels in the system, including the Cellular cards
and the E1 cards.
3.3.4 Optional PRI11- PRI ISDN Single-Slot Module
The PRI11 module is designed for signaling over a single Primary Rate Interface
(PRI) channel on public or private Integrated Services Digital Networks (ISDN) at E1,
T1 and J1 reference points.
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4 System Installation
4.1 Before You Install
4.1.1.1 Where to install the device
HyperGateway is designed for installation in 19" cabinets with a height of available
6U.
Please Note: The HyperGateway must be installed by adequately trained
personnel.
A secure place should be found within the premises to permanently mount the
HyperGateway. Installation of the device near the following objects should be
avoided:
� Computer Rooms.
� Computer Monitors.
� Electrical Cabinet.
� Metal Objects.
� Windows with fold aluminum sheet.
Before permanently mounting the system, a Cellular signal check should be made.
This can be done by simply checking the Signal Strength and the Bit Error Rate ratio
on another mobile phone's display from the same operator and system.
The device should be installed so that it is protected against direct sunlight and heat.
This increases both the reliability of the operation of the device as well as its service
life, as the components used are less thermally stressed.
The cables to the device should be installed so that they do not cause any physical
risk. Power cables should be installed separate from the signal cables.
4.1.1.2 Prepare Your Network
Before installing the HyperGateway device you need to verify that you have all the
required components of the system that are not supplied with your HyperGateway
device:
• Ethernet / WAN free socket with fixed IP address.
• A spare PRI card in your PBX.
• SIM cards from your GSM operator. One SIM card is required for each
GSM channel.
• In case of CDMA network a MIN or NAM from your local operator.
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4.2 HyperGateway Physical Installation
Before turning on the HyperGateway, turn on the DI-604 Router and plug- in the 3 Ethernet cables (Please refer to the DI-604 Quick Setup Guide or to appendix B).
4.2.1 CB1/2 – Control Board
The CB1/2 Slot-Module provides TCP/IP remote access for systems control and
management. It designed to support future application and features.
Figure 6. CB1 Control Board
Interface
SD/MMC Flash Memory Socket
RESET For Factory default
USB -Host Future support
USB-Client Future support
MEDIA ETH Applies only when VoIP
supported
MAIN ETH Remote Access Interface
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4.2.1.1 MG Installation
MG is used for VoIP Media Gateway in addition to its basic functionality as a Media Matrix.
The MG11 Slot-Module provides the interfaces to the Ethernet LAN and 6 status
indicators LEDs.
States
LED Off On Blinks
ACT Active
Traffic
LINK LAN
Connection
Established
1.READY
(Yellow)
Powered Off Connected
(On 95%)
Maintenance Mode
2.ERROR
(Red)
Error
(see
Troubleshooting)
3.RX
(Green)
Active
Traffic
4.TX
(Yellow)
Active
Traffic
Note: Connect the MG11-Ethernet and the PC1-LAN1 RJ-45 connectors to DI-604 Router as described in DI-604 Quick Setup Guide.
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4.2.1.2 PRI Installation
This chapter applies for those using a PRI slot module.
Warning: The ISDN connection is regarded as a source of voltage that should
be inaccessible to user contact. Do not attempt to tamper with or open
any public telephone operator (PTO)-provided equipment or
connection hardware. Any hardwired connection (other than by a non
removable, connect-one-time-only plug) must be made only by
suitably trained engineers.
To physically connect the PRI module to a PRI connection at your PBX or network
operator make sure you have the appropriate RJ-45 connector, using the following
PINS layout:
Figure 7. RJ-45 connector pin out
PIN Color Assignment
1 White/Orange NC
2 Orange NC
3 White/Green Tx to NT / Rx from TE
4 Blue Rx from NT / Tx to TE
5 White/Blue Rx from NT / Tx to TE
6 Green Tx to NT / Rx from TE
7 White/Brown -48VDC (optional)
8 Brown -48VDC Return (optional)
The PRI11 Slot-Module provides the interfaces to the ISDN PRI and 4 status
indicators LEDs.
States
LED Off On Blinks
1.READY
(Yellow)
Powered Off Connected
(On 95%)
Maintenance Mode
2.ERROR
(Red)
Error
(see
Troubleshooting)
3.SYNC.
(Green)
Established Not Established
4.ACTIVE
(Yellow)
No Calls Active Calls
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The HyperGateway PRI connection operates in a point-to-point configuration and
can be set to NT or TE mode. The Clock Synchronization can be set to Master or
Slave.
The default configuration is: NT-Slave, which means that the HyperGateway system
assumes that it is connected to a PBX as a Network Terminal and the PBX also
provides synchronization for the mutual PRI clock.
Note that in most cases the PBX is also configured as a Synchronization Slave, and
the only “Master” on the network is actually the telephone company, who provides a
PRI connection to the PBX.
To modify this configuration please see chapter 5.6.1 below - Connection Settings.
4.2.1.3 Cellular Network Installation
4.2.1.4 Front panel GSM SIM Cards
In order to be able to use your Cellular cards you need to have valid SIM cards from
a cellular operator. One SIM card should be used per each cellular channel.
Figure 8. SIM card installation
4.2.1.5 Multi-SIM Extender
In order to install SIMs at the Multi-SIM Extender, pull out the desired CG4 slot
module. Slide back and pull up the SIM socket. Slide-In the SIM, make sure you lock
the SIMs sockets – Please do not use any force.
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4.2.1.6 Installing the antennas
Each cellular card requires one antenna.
Position the provided antenna in a place where reception of the
cellular network is at the best conditions. You can view the
receive level and receive Bit Error Rate (BER) at the HMC
application (GSM only). See chapter 7.1.1 – “CG / CC Card
Receptions” for more details.
Fasten the antenna to the cellular card, using the provided
SMA connector. Do not use too much force when you fasten
the connector.
In order to avoid breaking of the connectors or damages to the
cellular cards, make sure to tether all cables to a secured
place.
Figure 9. Cellular antenna
4.2.2 Cellular cards indicators
Check first that the Yellow LED is on.
If the Red LED is turned on then please see chapter 0-
Troubleshooting for details.
You can observe 5 different states of each cellular channel
(Green LEDs):
• Flashing - No SIM card
The channel does not contain an installed SIM
card.
• LED is off - No reception
The channel is not connected to a cellular
network.
• Short blink - Stand by
The channel is connected but there is no call in
progress.
• Long blink – Dialing out / Receiving a call
User is either dialing out or receiving a call in this
channel.
• Constantly on - In use
A call is in progress.
Figure 10. GSM card
front panel
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4.2.3 Power panel
Figure 11. HyperGateway Power Panel
The system’s Power Panel is located at the top right corner of the system. Typical
configuration comes with a single power supply or optional for double power
supplies, which are redundant to another.
To switch the unit on press on the On / Off button at the top right corner of the Power
Panel.
In case one of the redundant power supply fails, then an alarm will sound.
To stop the alarm press on the “Alarm Reset” red button at the top left corner of the
panel.
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5 HMC Installations
5.1 Run the HMC installation program
Run the HMC installation program by double-clicking on the file HMC-VoIP-x.xx.exe.
Figure 12. HMC installation
The Setup program will start. Click “Next”.
If you agree with the terms and conditions then select “I accept the agreement” and
click “Next”.
Select the destination of the installation files. The default location is “C:\Program
Files\Hypermedia”. Click “Next”.
Follow the instructions on the screen to select if you want to create a shortcut to the
program on your Start menu and desktop and click “Next”.
Once you are ready to install click the “Install” button. The installation process will
start. Once the installation process is done click “Finish”.
The HMC installation program will create a new folder on your desktop
and a “Hypermedia” group in your Start menu.
The Hypermedia folder contains the followings Icons:
Figure 13. HMC icons
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The following is a quick description of the application associated with each icon:
Icon Name Description
Setup Parameters Used to set the system VoIP and the Server
properties.
Hypermedia
Management Console
This is the remote management application for the
HyperGateway. Its operation is described in depth
in this manual
Log Console Used for remotely viewing detailed logs online.
Service Console Used for performing service functions on the
HyperGateway. Should only be used by
adequately trained personnel
CDR Console Used for remotely viewing Calls Detailed online
Server List This is the remote application to mange multiple
HyperGateways.
PRI Cause Conversion
Applies only if using a PRI card
Used to convert PRI cause codes sent to the PBX.
Should only be used by adequately trained
personnel
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5.2 Running HMC for the First Time
To run the HMC application, select “Start > Hypermedia > Hypermedia
Management Console” or double click the Hypermedia Management Console icon.
HMC will start and show the following screen:
Figure 14. HMC connection to server
5.2.1 Configure Server IP Address
In order to connect to the HyperGateway machine you need to configure its IP
address. The default address is 192.168.9.2. This should work if you are behind the
supplied DI-604 Router. Otherwise you need to enter the address of the
HyperGateway Public IP.
To enter the server IP address click "Configure" and "Server Settings". Select IP
address.
Figure 15. Hypermedia Server Address
Enter the appropriate IP address and click .
5.2.2 Connecting to the HyperGateway Server
To connect to the server click "Connect" and you will be prompted for a password.
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The default password is “admin”. If you or your system administrator have modified
the default password then use the appropriate password instead.
Once logged in you can view and modify settings on your system.
Note: Every time you run the HMC application, the application will attempt to
connect the HyperGateway server, and you will be prompted for a password.
5.2.3 Change Default HMC and HGW Passwords
It is strongly recommended to change the default password. This will enhance the
security of your system.
To change the password, click Configure and Server Settings. Select “HMC
Password” for the HMC application access or “HGW Password” for Remote IP
Management access
Figure 16. HMC and HGW password settings
Enter your old password and the new password (in two fields) and click “Save
Settings”.
Keep a record of your password in a safe place!
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5.2.4 HGS Server Properties
You can find the HGS Server properties on your desktop
Note:
HGS Server Properties is set for factory default.
You must configure the Well known gateway IP and make sure you set the
attached Router with the same Public IP
Setup will start and show the following screen:
. Figure 17. HGS Login
The default password is “admin”. If you or your system administrator has modified
the default password then use the appropriate password instead.
Once logged in you can view and modify the system VoIP and remote management
parameters.
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5.2.5 HGS Settings
Use this screen to set Date & Time, Service Properties and VoIP Parameter,
Note: You must stop the HGS Server in order to change time or HGS settings.
5.2.5.1 Settings Date & Time
Please set HyperGateway to your local Date & Time.
Figure 18. Date & Time Settings
5.2.6 VoIP Gateway Settings
Note: All other parameters set for default factory, no change is needed
Figure 19. VoIP Gateway Settings
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For setting, please double click and Save after changing the parameter. To apply
your new settings click and start the HGS.
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5.2.6.1 HMC- HyperGateway Settings
To configure and monitor the HyperGateway you need to run the HMC application.
To run the HMC application, double click the Hypermedia Management Console icon.
HMC will start and show the following screen:
Figure 20. HMC connection
Type your password and click “Submit”.
On the left menu Click "+" for Configure. Depending on the model you have
purchased, there are four different types of entities on the HyperGateway that are
configurable via the HMC application:
• Cellular Card
• PRI Card - Option
• VoIP Card
• Server Setting
You can select the item to configure, monitor and manage by exploding the menu on
the left, clicking on the next to the item you wish to explode and selecting the item
to be managed.
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5.3 Cellular Card Configuration
5.3.1 Volume Settings
Just like on any cellular phone, you can adjust the volume of the audio levels. This
can be done for each of the cellular modules on your HyperGateway.
Select the slot you wish to set, hold your mouse’s left button over the desired module
to adjust the volume.
Figure 21. GSM Cellular Card Volume Settings
5.3.2 Media Connection
The Media connection settings enables you to assign each E1 to a specific channel
on your cellular slots. This means that every time there is an incoming call from a
specific cellular channel, it will be routed to the configured channel on the E1 or vice
versa. Routing can be assigned between any cellular channel and any other channel
in the system, including other cellular channels.
Figure 22. Cellular Cards media matrix
To set the channels, select the cellular card and click the channel to be set.
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The channel selected will be highlighted in orange and various options will be
available on the top of the frame.
Figure 23. Cellular Card matrix configuration
You can now choose to Edit or to Unlink the channel.
5.3.2.1 Edit Channel
Select the channel you wish to edit and click “Edit” to edit a channel routing.
Editing a channel enables you to configure which card and channel is routed to the
currently configured cellular channel.
Figure 24. Cellular media matrix – edit parameters
Select the card that corresponds to the desired routing. There are currently 2 types of
cards available:
• CG / CC – Cellular Gateway – these are the cellular cards. You can
have as many as 8 CG cards in your gateway.
• E1 – this is the E1/PRI card, usually interfaced with your PBX
telephone system or telephone company.
For example, selecting E1.0(13) and Channel 1 means that every call coming from
channel 1 of the E1 card (which is in slot 13) will be routed to the currently managed
channel in the currently managed slot.
To apply your settings select “Save” and then
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5.3.3 Dial Filter
The “Cellular card Dial Filters” settings enables you to assign digits manipulations on
numbers that are sent or received by the HyperGateway. For further information
please refer to section 8.1
Figure 25. Cellular Dial Filter
5.3.4 Cellular Card PIN Codes
The “Cellular card PIN codes” settings, enables you to configure the PIN code that
the gateway would use, if a SIM card with active PIN is inserted (this item has no
meaning if a SIM card without an active PIN is used).Consult your cellular provider
for more information regarding your PIN code.
Figure 26. Cellular Card PIN codes
The configuration enables you to enter a PIN code for each of the cellular modules
on every cellular slot.
To apply your new settings click
5.3.5 Cellular Card MSN Values
Multiple subscriber number (MSN) values enable you to configure an extension on
your PBX to which incoming calls will be directed. You can assign a different
extension for each channel, or assign all channels to be routed to the same
extension.
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Figure 27. Cellular MSN values
In the example above all incoming calls on cellular slot 1 will be directed to extension
202, which is the welcome extension of the PBX.
To apply your new settings click
5.3.6 Cellular Card Reset
Cellular Card Reset enables you to reset either the Cellular card or specific Cellular
Channel.
Figure 28. Cellular Card Reset
5.3.7 Cellular Card Module Information
Cellular Card Module Info enables to view the Cellular Modules
Figure 29. Cellular Card Module Info
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5.3.8 Cellular Card Operator and SIM Locks (GSM only)
Operator and SIM locks are programmed into a cellular slot module (all 4 channels),
and allow only specific GSM operators and/or specific operator SIM cards to be used
in the module.
Figure 30. Cellular Operator and SIM locks
Consult your cellular operator regarding the codes to be used.
To apply your new settings click
5.3.9 Multi-SIM Configuration (GSM only)
Cellular Card Multi-SIM Configuration enables manual rotation between the specific GSM module's SIM cards. The rotation can be also applied per the entire GSM slot module or for the entire system.
Figure 31. Multi-SIM Configuration
To apply your new settings click
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5.3.10 Counters (GSM only)
The cellular time counters count the actual usage time of each module or SIM card for outgoing calls.
Figure 32. Cellular Time Count
To get updated counting information press
To reset the counter press
5.3.11 Automatic SIM Switching (GSM only)
The Automatic SIM Switching enables load-balancing between specific GSM module's SIM cards based on preconfigured switched time cycle.
Figure 33. Automatic SIM Switching
Figure 34.
To Enable Auto Switching, select the module and then select the desired SIMs. If CLI
blocking is not enforced then the caller ID feature is dependent on the calling party.
Minute until SIM is switched – The cycle time switching between the valid SIMs. Minutes until SIM is blocked – The total limited time of each valid SIMs.
Important: Counters reset must be done before enabling the automatic switching
To apply your new settings click
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5.3.12 Cellular Card Call Counters Steps
Cellular Card Call Counters Steps enables you to set the exact period of time per
counting step. It is Importent to set while using the SIM Auto Switch with Pre-Paid
SIMs.
Figure 35. Cellular Card Call Counters Steps
5.3.13 Cellular Card CLI Blocking
Cellular Card Caller ID blocking enables you to block or unblock caller ID for outgoing
calls on the cellular channels.
Figure 36. Cellular Card CLI Blocking
You can force CLI blocking, so that even if the calling party enables caller ID, it will
be blocked by the gateway. To force CLI blocking, select the slot and then select
“Block enforced” at the desired Module. If CLI blocking is not enforced then the caller
ID feature is dependent on the calling party.
To apply your new settings click
5.3.14 Cellular Card Serial Numbers
Cellular Card Serial numbers enables to view the GSM Modules IMEI (International
Mobile Equipment Identity) and the SIMs IMSI (International Mobile Subscriber
Identity)
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Figure 37. Cellular Card Serial Numbers
5.3.15 Cellular Card Call Limits
Cellular Card Call Limits enables to limit an outgoing cellular call to be answered and
to set the maximum length of an outgoing call.
Figure 38. Cellular Card Call Limits
5.3.16 Cellular Card Cell Selection
This section applies for those using Wavecom GSM modules
Cellular Card Cell Selection enables to camp manually on one of the viewed cellular
sites by the GSM module.
Figure 39. Cellular Card Cell Selection
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5.4 VoIP Card Configuration
5.4.1 VoIP Media Connection
VoIP media Matrix enables you to configure the connections from the VoIP card to all
other cards and channels in the system, including the Cellular cards (CG) and the
PRI cards.
Figure 40. VoIP Media Matrix
Select "VoIP media matrix" by clicking "VoIP Cards" and then on "Media connection".
Then select slot you wish to configure. To configure a specific channel, click the
channel number and then on “Edit”.
Figure 41. VoIP Allocation
To allocate a channel click the Target link next to the desired channel and then select
the card you want to allocate this channel to.
If all channels of that card are already allocated to other channels then a message –
“Fully allocated” will be on the right, next to the selected card.
Select the channel on the card to be allocated and click “Save”.
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If you want to cancel allocation of a channel then select the channel and click
“Unlink”, as shown in the following figure.
Figure 42. Unlink allocation
To apply your new settings click
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5.4.2 VoIP Setting
VoIP Settings enables configuration of the VoIP parameters. Before setting the parameters please make sure the options selected are indeed supported by the other endpoint. Set HyperGateway with Public IP you received from internet provider. Make sure that you set the attached D-Link with the same Public IP address
Figure 43. VoIP Parameters
To apply your new settings click
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5.5 PRI Card Configuration
5.6 PRI Cards Settings
This chapter applies to whom is using PRI slot module.
5.6.1 Connection Settings
Use this menu to configure the PRI parameters.
The PRI card typically connects between the HyperGateway and a PBX. It can also
be assigned to connect directly to the operator’s network.
Figure 44. E1 General Settings
If the PLL Clock Sync at the PRI connection at the PBX is configured as “Master”
then the configuration on the HyperGateway should be set to “Slave” and vice-versa.
The Remote Device configuration enables you to choose between a connection to a
PBX and a connection to an operator’s network. If your HyperGateway is connected
to a PBX then select “PBX”.
Line Coding and Framing Type settings should be compatible with the remote
device.
Long Haul setting should be compatible with the remote device.
Dial Mode setting should be compatible with the remote device.
Country Code and ISDN Version settings should be compatible with the remote
device
To apply your new settings click
Note – To make those above mentioned setting effective the HyperGateway should
run initialization procedure for approx. of 15 sec.
To start click at the side menu: Save Configuration > Save all Setting.
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5.6.2 E1 Media Matrix
E1 media matrix enables you to configure the connections from the E1 card to all
other cards and channels in the system, including the Cellular cards (CG) and the
VoIP cards (MG).
The matrix can be configured in any combination as shown in the following figure.
Figure 45. E1 Media Matrix
Select "E1 media matrix" by clicking "PRI Cards" and then on "Media connection".
Then select the E1 card at the slot you wish to configure. To configure a specific
channel, click the channel number and then on “Edit”.
Figure 46. PRI Allocation
To allocate a channel click the Target link next to the desired channel and then select
the card you want to allocate this channel to.
If all channels of that card are already allocated to other channels then a message –
“Fully allocated” will be on the right, next to the selected card.
Select the channel on the card to be allocated and click “Save”.
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If you want to cancel allocation of a channel then select the channel and click
“Unlink”, as shown in the following figure.
Figure 47. PRI Unlink allocation
To apply your new settings click
6 Save Configuration Management The Save Configuration Management enables downloading and uploading of the system setting using a configuration file.
Figure 48. Save / Load Configuration
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7 System Monitoring
The HyperGateway system enables monitoring the traffic and the parameters of the
Cellular, PRI and VoIP media resources.
7.1 Cellular Card (CG / CC) Monitoring
7.1.1 CG / CC Card Receptions
To view the receive level and receive Bit Error Rate (BER) you should click Monitor
> Cellular Cards > Reception.
Then select which cellular card you want to monitor, by clicking on the Slot number.
The following screen will appear:
Figure 49. Cellular Card Reception
Operator shows the network you are connected to and the Cell ID.
RX Level shows the received power level in dBm. This number can be between –51
dBm and –113 dBm.
When the signal level is –55 dBm or above, it means that there is too much signal
and you are probably too close to a base station. A signal level of –100 dBm and
below, or the message “Not known or not detectable” on the right side of the screen,
means that there is no reception of signal and you should find a better location for
your antenna or check your connections to the antenna.
Bit Error Rate (BER) is a calculated figure for the quality of the signal received from
the base. This is an indication of the number of errors detected in the signal received
by the cellular channel, graded into quality ratings according to the percentage of
errors in the data. Typical values for BER are between 0.2% and 12.8%.
A BER value of 12.8% or more will result in undesirable disconnections of calls as
well as “noisy” calls. In such case you should find a better location for your antenna
or check your connections to the antenna.
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7.1.2 CG / CC Card Status
To view the cellular card status you should click Monitor > Cellular Cards > Status.
Then select which cellular card you want to monitor, by clicking on the Slot number.
The following screen will appear:
Figure 50. Cellular Cards Status
When a specific channel is busy, an “On going” message will be shown. When there
is no call activity on a channel, “Idle” message will be shown.
If the system cannot find the selected card then the following message will appear
next to the module: “Module doesn’t exist or is faulty”.
7.1.3 CG / CC All Cells Monitor
To view all Cellular reception information you should click Monitor > Cellular Cards
All cells.
The following screen will appear:
Figure 51. All Cellular Cards Reception
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7.2 PRI Card Monitoring
To monitor the PRI cards click Monitor > PRI Cards > PRI Status and select the
PRI card to monitor. The following screen will be shown:
Figure 52. E1 Card Status
When a specific channel is busy, an “On going” message will be shown. When there
is no call activity on a channel, “Idle” message will be shown.
The total connected lines are shown on the bottom right corner.
7.3 VoIP Card Monitoring
To monitor the VoIP Card click Monitor > VoIP Cards > VoIP Status and select the
VoIP card to monitor. The following screen will be shown:
Figure 53. VoIP Card Status
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When a specific channel is busy, a “Connected” message will be shown. When there
is no call activity on a channel, “Idle” message will be shown.
An on-line information of the HyperGateway's ACD and ASR performances is been
shown both per channel and for all system. By clicking on one of the channels you
can control the channel activity.
Figure 54. VoIP Cannel Control
7.3.1 VoIP CDR Files
Use this screen to manage and download the daily VoIP CDR files.
Figure 55. VoIP CDR Files
Double-click the desired file to open or to save the file.
For more information about the CDR structure, please refer to appendix A.
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8 System Management
8.1 Call Filters
Call Filters are used to enable performing advanced digits manipulations on numbers
that are sent or received by the HyperGateway.
8.1.1 Call Filters Operation
Whenever a user dials a number it is routed via the HyperGateway system, which it
compares to the pre-configured set of rules. If the dialed number matches a rule then
the rule is applied and a new number is dialed.
For example, if an area code was changed from 066 to 054, with the addition of the
number 6 in front of the old number (for example – 066-952738 becomes 054-
6952738) then a filter can be set at the HyperGateway that will change all numbers
that start with ‘066’ to ‘0546’.
The following filter will be used in this case:
066(\d\d\d\d\d\d$) 0546$1
8.1.2 Call Filters Settings
To set a Call Filter open Manage > Number Filters.
Figure 56. Number Filters
This screen enables defining a new filter or editing an existing one. You can also
delete an existing filter.
To add a new Filter just type the name and click “Submit”. The new filter will be
added to the list.
Now click “Edit” to add filters to the new plan. The following screen will appear:
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Figure 57. Rules filters
Filters can be set as incoming or outgoing.
Incoming filters cause the system to look at incoming calls and apply the filtering
rules – for example – route all calls that are dialed to a number that ends with ‘200’ to
extension 23.
Outgoing filters will cause the system to look at outgoing calls and apply the ``filters
to them. For example a filter that removes the country code from a dialed number
and will suffix '0' will look like this:
^44(d\d\d\d\d\d\d+) 0$1
Using this filter will cause the system to ignore the prefix of a number that starts with
a ‘44’ followed by seven or more digits and dial only the digits following the '44' prefix.
A filter that adds the suffix ‘9’ to all outgoing calls which have five or more digits (for
getting an outside line) will look like this:
(\d\d\d\d\d+) 9$1
Figure 58. "newplan" filter
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Figure 59. Adding rules
The filter can contain several rules which manipulate the number one after the other. By using the up /down arrows you can to re-order the rules.
To update your filter click Manage > Number Filter >
8.2 SIM / Channels Scheduler
The Scheduler is designed to enable flexibility in using SIMs with special tariff
programs provided by the Cellular operator.
For the scheduler support, please contact support@hyperms.com
8.3 VoIP Calls Routing
VoIP Calls Routing enables to define Routing Groups with association of an
endpoint IP address and a DDI (Direct Dialing Inward) number pattern. Predefined
restrictions for IP address and DDI pattern enables a flexible assignment for each
routing group.
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8.4 IP Filters
To set an IP Filter open Manage > VoIP > IP Filter.
Figure 60. IP Filter List
This screen allows defining a new filter or editing an existing one. You can also
delete an existing filter.
To add a new Filter just type the name and endpoint IP address, click “Add IP to
List=>”, and the new filter will be created. To add more endpoint IP address, type
the new IP address and click “Add IP to List=>”.
Figure 61. New IP Filter
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8.5 DDI Filters
To set DDI Filter open Manage > VoIP > DDI Filter.
Figure 62. New DDI Filter
From here you can define a new filter or edit an existing one. You can also delete an
existing filter.
To add a new Filter just types the name and DDI pattern, click “Add DDI to List=>”,
the new filter will be created. To add more DDI pattern, type the new pattern and click
“Add DDI to List=>”.
8.6 Call Routing
To set Call Routing open Manage > VoIP > Call Routing.
Figure 63. VoIP Channel Restrictions
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This screen enables to define Routing Groups with association of an endpoint IP
address and a DDI (Direct Dialing Inward) pattern. The factory default set for "Allow
All" restrictions for both IP address and DDI pattern.
Figure 64. Assigning Group and Restrictions
In order to assign Routing Group and Restrictions, mark the desired Channels, - for example – "16-19" and associate them to the relevant restrictions group, than click "Add Entry" to apply.
Figure 65. New Group and Restrictions
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Installation manual Page 51 of 58 Date: June 2008
8.7 Phone2net dial plain.
Not applicable
8.8 Block DDI Number.
Block DDI Number enable to upload a CSV file contain a list of DDI numbers which will by block from dialing out of the HyperGateway
To Blok DDI Number Manage > VoIP > DDI Blocking
Figure 66. DDI Blocking List
For farther assistant please contact support@hyperms.com
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9 Troubleshooting
9.1 Power
Display Problem Solution See page
System does
not start up
No power to the unit Connect power cables 17
Alarm sounds
every time the
system boots
up
• One power
unit is not
functioning
• Only one
power unit is
present
• Replace
faulty power
unit.
• Add a power
unit
17
9.2 MG11
Display Problem Solution See
page
• LINK
LED(Green)
does not light
• Error LED
(Red) is
blinking (50%
duty cycle, not
twinkling)
• Ready LED
(Yellow)
does not light
No LAN Connection
Card is faulty
Card is either not
inserted correctly, or
faulty
Check connections to
the Router.
Reinsert the
card and restart
the system. If
problem
continues
replace the
card.
13
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9.3 PRI11
Display Problem Solution See
page
• Error LED
(Red) is
lighting.
• Sync. LED
(Green)
does not light
• Ready LED
(Yellow)
does not light
• Error LED
(Red) is
blinking
Red LED on means an
error.
No synchronization of
PRI card
Card is either not
inserted correctly, or
faulty
Card is faulty
Check connections to
the PRI card at the
PBX or line.
• Verify that the
PRI cable is
connected.
• Verify that all
pins in the
PRI
connector are
connected in
accordance
to the PRI
specification.
Reinsert the
card and restart
the system. If
problem
continues
replace the
card.
14
Noise on the line while
call in progress
Synchronization of PRI
card is not set
correctly.
Verify PRI settings for
synchronization.
Typically the PRI Sync.
settings at the
HyperGateway should
be “Slave”.
14
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9.4 Cellular cards
Display Problem Solution See
page
No sync. with
network (Green
LED is off)
Antenna is not located
properly
Position the antenna in a
place with better
reception.
16
No sync. with
network (Green
LED blinks)
No SIM card
Put a working SIM card
in the appropriate
channel
16
Error LED (Red) is
blinking
Ready LED
(Yellow)
does not light
Card is either not inserted
correctly, or faulty
Reinsert the card and
restart the system. If
problem continues
replace the card.
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Appendix A - CDR
The following contains the explanation of the CDR (Call Detail Recording) for calls
made using VoIP applications.
Sample record:
12,101,71010546858577,2004-08-08 T 10:24:18 +0200,2004-
08-08 T 10:24:45
+0200,27.062,82.80.164.109,82.81.26.233,4000,0,2d,0,0,216
3,2156,0,256
Description Field Name Column Number
A unique identifier for the call CallID 1
The time when the incoming call was received Received 2
The time when the remote party was dialed to (may be empty if no resources were available to place the call)
Dialed 3
The time when an alerting signal was received from the remote party (may be empty if no resources were available to complete the call or if an error or hang-up event was received prior to this stage.
Alerting 4
The number that the call is being made from E164Src 5
The number that call is being is being made to E164Dest 6
Time when call started in ISO 8601 format (two way RTP audio channels open) (e.g. 2004-08-08 T 10:24:18 +0200). May be empty if call did not connect.
StartTime 7
Time when call ended in ISO 8601 format (two way RTP audio channels closed)
EndTime 8
Duration of call in seconds Duration 9
IP address of remote H.323 endpoint / gateway RemoteSignalIP 10
IP address of remote RTP endpoint RemoteMediaAddr 11
IP Port of remote RTP endpoint RemoteMediaPort 12
Channel used on VoIP card LocalChannel 13
Slot number of card connected to VoIP channel RemoteCardSlot 14
Direction of call. Possible values are: 0 – Call from network to line 1 – Call from line to network
CallDirection 15
Initiator of hangup. Possible values are: 0 – Network 1 – Line
HangupInitiator 16
Number of RTP packets sent during the session TxRTP 17
Number of RTP packets received during the session RxRTP 18
Number of RTP packets lost during the session LostRTP 19
Q.931 reason for call hangup HangupReason 20
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Appendix B - Dlink Setup
DIR-100-CBV Ethernet Broadband Router
Quick Setup Guide
General
The DIR-100 is an Ethernet Broadband Router equipped with NAT network address translation technology. It enables the HyperGateway connecting to a public IP and to operate behind firewalls equipped with H.323 and SIP Network Address Translation (NAT); this provides maximum network security. The only change required after the DIR-100 router is shipped is to assign a new valid Public IP address.
Package Contents
1. Power Adapter 2. 3 Ethernet Cable 3. Original Quick Installation Guide 4. Original Manual on CD
Hardware Description
Front Panel
Power LED
Steady green light indicates the unit is powered on.
Status LED
This lights steady green when the device is first powered on, then blinks green when the system status is normal, that is, when the device is functioning properly. A prolonged steady green light indicates a problem.
WAN LED
Lights steady green when the WAN (Internet) connection is established and blinks green when there is activity on the WAN port.
LAN LEDs
Lights steady green when the LAN (Ethernet) connection is established and blinks green when there is activity on the corresponding LAN port.
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Rear Panel
LAN Ports 1-4 The LED glows steadily when a port is connected to a HyperGateway.
WAN Port This is where you will connect to WAN.
Power Connect to the included power.
Reset Caution - Reset Used to restore the DIR-100 back to original factory default settings.
Assign Static IP address (Public IP address)
To set DIR-100, you have to properly configure the network settings of your computer. The default IP address of the DIR-100 is 192.168.9.254, and the default subnet mask is 255.255.255.0. These addresses can be changed as needed, but the default values are used in this manual. If the TCP/IP environment of your computer has not yet been configured, you can refer to configuring your PCs to connect to one of the free LAN ports of DIR-100. Configure your computers to obtain TCP/IP settings automatically from the DHCP server feature of the DIR-100.
Start-up and Login
Activate your web browser and type in the IP address of the DIR-100 into the Address field and press “Enter.” The default IP address of the DIR-100 is 192.168.9.254
After the connection is established, the logon screen will pop up. To log in as an dministrator, enter the username of “admin” and the password “hypergateway ". Click the Log In button.
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The Setup Wizard screen will appear. Click on Manual Internet Connection Click WAN
You will see the following page. Enter in the WAN (Public) IP address information provided to you by your ISP. You will need to enter in WAN IP Address, WAN Subnet Mask, WAN Gateway, and Primary DNS (as optional). Click Save Settings
Cables Connections
Connect the 3 Ethernet cables and keep following the main HyperGateway's installation manual.
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