hello my name is.. person centred change

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Jackie Lynton – Head of Transformation

@jackielynton

Person centred

…..

Operate at the edge of current thinking and change

Share the disruptive power of connecting, leading edge knowledge, transformation and innovation

Connect people to people, to help health and care to think differently about the rules of change and make

sense of it in their own context

Horizons Group

Small team

@jackielynton

It’s hard to out-run the future if you don’t see it coming. Gary Hamel

Future FUTURE

@jackielynton

There is no more moneyInnovation needs diversity & inclusivityPutting people firstDemography changedSocial eraTop down change is not the only way

@jackielynton

‘Culture of inclusivity’

What are our biggest opportunities/tactics for influencing a culture of

inclusivity?

@jackielynton

Avedis DonabedianFather of quality and safety

“Ultimately, the secret of quality is love.…… If you have love, you can then work backward to monitor and improve the system”.

Tactic:Out-love everyone else

Source of image: Bradley Burgess

TACTIC: Large organisations don’t worship shareholders or customers, they worship the past. If it were otherwise it would take a crisis to set an organisation on a new

path. Gary Hamel

@jackielynton

Framing the change

“Integration rather

than isolation……..”

Closure of mental health

asylums

The story of Fredrick……

1986

@jackielynton

TACTIC

@jackielynton

TACTIC: We need rebels!•The principal champion of an, cause or action

•Rebels don’t wait for permission to lead, innovate, strategise

•They are responsible; they do what is right•They name things that others don’t see yet

•They point to new horizons, work together

•Without rebels, the storyline never changes

Source : @PeterVan http://t.co/6CQtA4wUv1

@jackielynton

Image from: @TheWorldStories

Change the world of health and care

• Creating a space for getting ready for change

• Invitation to thinking differently about change

• Share the collective wisdom of people in the room – 5 minutes of wisdom

Overview

pounds

@jackielynton

Strong sense public service and community

@jackielynton

@jackielynton

1986

1. I did not feel heard

or supported

2. Let down by my profession

3. I felt powerless

4. I was part of a

hierarchical system that

didn’t protect vulnerable

people

NURSE

Checke

d Out!

@jackielynton

Always fighting for change, speaking out, wanting to improve

things for people and make a difference, inclusivitiy

@jackielynton

30 years on

1. Staff didn’t feel heard – ‘checked out’

2. Compliance over commitment

3. Staff not feeling ‘permission’ to make to make changes

@jackielynton

‘Can I really make the change?’

Will ‘the system’ really ALLOW me?

@jackielynton

Self efficacy FEAR

3 balls

@jackielynton

1. Combine top down, bottom up and across

2. Allow voice and influence3. Embody new era thinking and

practice

Three things that can accelerate people centred change

Engaging people in decisions

Example of - patient and staff engagement sparked through NHS

Change Day

#NHSChangeDay #SHCRchat

@jackielynton

Quote from ChloeI was inspired by the caring,

creative and committed individuals I met in the care

services and realised I need to fulfil a sense of purpose in using my skills and passion in helping

others.I want ……

@jackielynton

In general terms, the more positive the experiences of staff within an NHS trust, the better the outcomes for that trust. Engagement has many significant associations with patient satisfaction, patient mortality, infection rates, Annual Health Check scores, as well as staff absenteeism and turnover. The more engaged staff members are, the better the outcomes for patients and the organisation generally.Source: Kings Fund – Employee Engagement and NHS Performance

How can we share staff engagement initiatives as a way of engaging with the wider community?

@HelenBevan @JackieLynton #mixmashup

Ways to connect with us!1. Follow on Twitter @Jackie Lynton

Jackie.lynton@nhsiq.nhs.uk

2. Subscribe to

3. The School for Health and Care Radicals: @School4Radical

TheEdge.nhsiq.nhs.uk

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