growing into excellence - pnsqc

Growinginto

Excellence

Michael “Doc” Norton ◊ @DocOnDev ◊ doc@leandog.com

PNSQ Conference 2012

Mastery

Know

KnowYour

KnowYourShit

KnowYourStuff

KnowYourCra-

KnowYourCra-

KnowYourCra-

Apprentice Journeyman Master

Apprentice Journeyman MasterShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Where are you?

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

Novice

Advanced Beginner

CompetentProficient Expert

InnovatorShu Ha Ri

StretchingToward

Incompetencyhttp://obtiva.com/blog/139-stretching-toward-incompetency-at-speakerconf :: http://blog.apprentice.us/post/30160167263/apprenticeship-goes-to-washington

Novice Expert

Novice Expert

Done?

T-Shape

T-ShapeIndividuals able to apply deep vertical skills but who have empathy with other skills in the team

apply deep vertical skills

empathy with other skills

apply deep vertical skills

empathy with other skills

apply deep vertical skills

empathy with other skills

IntegrationAutomationUni

t

API

Acce

ptan

ce

Defect TrackingRegression

GUI

Harness

Load

Man

ual

Fixt

ures

System

Dynamic

Code Review

Test Case

Expl

orat

ory

Fuzz

Functional

apply deep vertical skills

empathy with other skills

AutomationUni

t

API

Acce

ptan

ce

Defect TrackingRegression

GUI

Harness

Load

Man

ual

Fixt

ures

System

Dynamic

Code Review

Test Case

Expl

orat

ory

Fuzz

FunctionalIntegration

apply deep vertical skills

empathy with other skills

Automation

Uni

t

API

Acce

ptan

ce

Defect TrackingRegression

GUI

Harness

Load

Man

ual

Fixt

ures

System

Dynamic

Code Review

Test Case

Expl

orat

ory

Fuzz

Functional

apply deep vertical skills

empathy with other skills

Capi

stra

no

Uni

t

API

Acce

ptan

ce

Defect TrackingRegression

GUI

Harness

Load

Man

ual

Fixt

ures

System

Dynamic

Code Review

Test Case

Expl

orat

ory

Fuzz

Functional

apply deep vertical skills

empathy with other skills

Capi

stra

no

Uni

tAPI

GUIHarnessMan

ual

Fixt

ures

SystemDynamic

Code Review

Test Case

Expl

orat

ory

Fuzz

Functional

apply deep vertical skills

empathy with other skills

User ExperienceBusiness Analysis

Development

apply deep vertical skills

empathy with other skillsUser ExperienceBusiness AnalysisDevelopment

apply deep vertical skills

empathy with other skills

Business Domain

ATDD

Version Control

CMMI / ISO9000Automation Scripting

Mentorship

Coaching

Project Management

Team Leadership

Public Speaking

Account Management

Aesthetic Design

Configuration

Software Tester

Software Tester

Done?

Collegial

CollegialUnited in a common purpose and

respecting each other's abilities to work toward that purpose

Myers / BriggsExtraversion Introversion

Sensing IntuitionThinking FeelingJudging Perception

Can we all get along?

Should we Automate

Acceptance?

Should we Automate

Acceptance?Disagree. I Require Changes

Needs Discussion

Have ChangeSuggestions

Desire Discussion Have Minor Concerns

Not in Total Agreement,

but Will Support

Good Idea, I Will Work

For It

Great Idea, I Will Be a Leader in

Implementation

What kind of chairs should we

purchase?

Top of the line Herman Miller

Those chairs are a rip-off. Get the $120 chair from OfficeMart.

I like the conference room chairs.

It doesn’t matter to me, but we could each buy our own.

Lumbar support please.

I don’t really care, but I personally like leather chairs

What kind of chairs should we

purchase?

Top of the line Herman Miller.

Thos chairs are a rip off. Get the $120 from OfficeMart.

I like the conference room chairs.

It doesn’t matter to me, but we could each

buy our own.

Small profile is crap, broLumbar support please

I don’t really care, but I personally like leather

chairs.

Tell Sell Consult Agree Advise Inquire Delegate

I consider this my

responsibility, and I don’t want

anyone else involved in this

decision

I consider this my

responsibility. I understand other folks might feel

invested and will be happy to

answer questions.

I consider this my

responsibility to manage, but

would appreciate help

deciding.

I’d like us to make this decision

together. I hope you’d like that

too.

I’d like to talk about it, but I’m happy to have someone else

make the decision.

I’d like to hear about it, but I’d prefer someone else make the

decision.

I’m not interested in this, but I’ll

support whatever decision is

made. I’d rather not be involved.

Collaboration 8

Tell Sell Consult Agree Advise Inquire Delegate

I consider this my

responsibility, and I don’t want

anyone else involved in this

decision

I consider this my

responsibility. I understand other folks might feel

invested and will be happy to

answer questions.

I consider this my

responsibility to manage, but

would appreciate help

deciding.

I’d like us to make this decision

together. I hope you’d like that

too.

I’d like to talk about it, but I’m happy to have someone else

make the decision.

I’d like to hear about it, but I’d prefer someone else make the

decision.

I’m not interested in this, but I’ll

support whatever decision is

made. I’d rather not be involved.

Joe Alice Thom, Susan Art, Arnie Janet, Frank

Collaboration 8

Tell Sell Consult Agree Advise Inquire Delegate

I consider this my

responsibility, and I don’t want

anyone else involved in this

decision

I consider this my

responsibility. I understand other folks might feel

invested and will be happy to

answer questions.

I consider this my

responsibility to manage, but

would appreciate help

deciding.

I’d like us to make this decision

together. I hope you’d like that

too.

I’d like to talk about it, but I’m happy to have someone else

make the decision.

I’d like to hear about it, but I’d prefer someone else make the

decision.

I’m not interested in this, but I’ll

support whatever decision is

made. I’d rather not be involved.

Joe Alice, Thom, Susan Art, Arnie Janet, Frank

Collaboration 8

Collaboration 8

Collaboration 8

Trend % Profit

-10

0

10

20

30

40

Q1 Q2 Q3 Q4 Next

I’ve seen this before. Let’s try ...

As a matter of fact...

Yes, but I feel...

That will never work because...

This isn’t a problem, it’s an

AWSOME opportunity!

We’re Doomed

S4 5inking Hats

Neutral, objective, only concerned with facts

and figures

The emotional view,just what you feel, no justification needed

Careful and cautious, the “devil’s

advocate”, points out the weakness in

ideas

Sunny and positive, covers hope and positive thinking

Associated with fertile growth, creativity and

new ideas

Cool, the color of the sky, above everything else, the organizing

hat

S4 5inking Hats

S4 5inking Hats

Done?

Never.“Anyone who stops learning is old, whether

at twenty or eighty.”  ~ Henry Ford

5anksMichael “Doc” Norton ◊ @DocOnDev ◊ doc@leandog.com

“Anyone who stops learning is old, whether at twenty or eighty.”  ~ Henry Ford