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goFLUENT offers distance business English training solutions combining eLearning, Writing Practice and live trainers. Each year goFLUENT helps over 60.000 business executives in more than 5.000 international corporations to make their company more efficient and profitable when doing business globally and managing intercultural situations. goFLUENT is established in 10 countries, with 560 employees – including 400 teachers - and with the world’s third largest telecom company, NTT Communications (NTT Group) owning 30% of its shares. For more information about goFLUENT, please visit http://www.gofluent.com.

TRANSCRIPT

On-demand DistanceBusiness English Training that combines eLearning & Live Trainers

OUR VISION :Making your company moreEFFICIENT & PROFITABLEwhen doing business globally

“goFLUENT really is a perfect program. In my 20-year career I have never seen something so nice, so exciting, and so powerful.”

Aline Estevant, Vice President of Human Resources, O-I Europe

“goFLUENT is effective, efficient, innovative, but most of all, is a very good partner for us. ”

Carla Costa, Global Learning and Development, Europe and South America – Eli Lilly

SUCCESS STORIES

Business Impacts of English Communication

25%(Fidrmuc- Austrian Central Bank/Comenius University-2010)

Ability to communicate in English increases trade by

70% of employees in the 1,000 largest global companies are non-native English speakers(World Investment Report 2009 -United Nations)

Focusing on employee communication delivers a

higher shareholdervalue (Towers Watson Study 2009/2010)

47%

BENEFITS OF A GLOBAL PARTNER

Global Reach

Blended Learning Business English

On-demand

Local & Multilingual Support

Fully Integrated

HR Portal

Global ROI Monitoring

Measurable Learner Progress

One Vendor Worldwide

Distance Training ROI

Proven Methodology

BENEFITS OF A GLOBAL PARTNER

Business Impacts of English Communication

- Kirsten Winkler

Flexibility

Mobility

Efficiency

Individualization

EmotionallyIntelligent

Learners are now expecting knowledge to be available 24/7 when & where they need it.

ABOUT goFLUENTABOUT goFLUENT

BUSINESSENGLISH

BUSINESSENGLISH

GLOBAL GLOBALSTRONG

ETHICSSTRONG

ETHICS

5,000CORPORATE

CLIENTS

5,000CORPORATE

CLIENTS

AWARD WINNINGAWARD

WINNING

CORPORATE FACTS

goFLUENT’s WORLDWIDE LOCATIONS

OFFICES

REGIONAL HEADQUARTERS

Content Partners

40Language Providers

Tech &

Security

STRONG GLOBAL NETWORK

12Countries

Americas

Europe

Asia

Harvardbusinessreview

AWARDS & RECOGNITION

ASTP Excellencein Pratice AwardASTP Excellencein Pratice Award

2010 Best TrainingInnovation2010 Best TrainingInnovation

goFLUENT’s CEO was named in the 2011

annual list of eLEARNING’S TOP TEN eLearning movers and

shakers worldwide

goFLUENT’s CEO was named in the 2011

annual list of eLEARNING’S TOP TEN eLearning movers and

shakers worldwide

OUR METHODOUR METHOD

Anya Leonardia, goFLUENT Director of Learning & Resources

Anya Leonardia is an educational psychologist specializing in the interplay of cognitive and a�ective learning. Her research has included studies on the failure to learn, motivation in adult learning, and teacher responses to di�culties in the learning process. She is a former university instructor of Educational Psychology and has worked in the �eld of education and instructional materials development for over ten years.

Dr. Charles Browne,goFLUENT Senior Academic Advisor

Dr. Charles Browne is a Professor of Applied Linguistics and head of the English teacher training program at Meiji Gakuin University in Japan, and a well-respected and widely-published expert on English education in Asia with over 25 years experience. He is a specialist in CALL (Computer Assisted Language Learning) and Second Language Vocabulary Acquisition and has helped guide the development of many language learning applications for mobile devices and PCs.

THE AUTHORS

THE goFLUENT METHOD

The goFLUENT Method is anchored on the following important concepts related to language training:

LANGUAGE INPUT (extensive, intensive, and analyzed)

LANGUAGE OUTPUT (extensive, intensive, and analyzed)

VOCABULARY

ANDRAGOGY and EMOTIONAL INTELLIGENCE in learning

SOCIAL LEARNING

THE goFLUENT METHOD

ENGLISH AS A BUSINESS COMMUNICATION TOOL

A GLOBAL, INTEGRATED &CUSTOMIZED SOLUTION

C O R P O R AT E L E A R N I N G P O RTA L

eLEARNING

ASSESSMENT

1 TO 1 TELEPHONECOACHING

WRITING PRACTICE

CUSTOMIZATION

A TRUSTED PARTNERA TRUSTED PARTNER

PROVEN SUCCESS PER INDUSTRY

AERONAUTICS

DanoneCadburyCoca-ColaHJ Heinz

Kraft FoodMc Donald’sStarbucks

FOOD & BEVERAGE

ArevaChevronEDFE.ON

Exxon MobilGazpromSaipem/ENITNK BP

ENERGY

JohnsonControlsMichelin

Siemens ValeoVolkswagen

AUTO

DeutscheTelekomHewlett PackardLexmark

OrangePitney BowesQuestSAPSalesforce

TECHNOLOGY

AllianzAXABanco SantanderBNP Paribas

ChartisGeneraliHSBCUnicredit

BANKING/INSURANCE

AbbottGSKJohnson & Johnson

LillyMerckP�zerSano�

EADSLufthansa

SafranThales

HEALTHCARE/PHARMA

BUSINESS CASE:O-I (Owens Illinois)

Founded in 1903

World’s leading glass container company

Headquarters in Perrysburg Ohio, USA

US$ 6.6 billion (2010)

322 of the Fortune 500 companies (2010)

2,400+ employees

81 plants in 21 countries

49,000+ customers in 86 countries

1,900+ worldwide products

KEY FIGURES

BUSINESS CASE:O-I (Owens Illinois)

CHALLENGE

RESULTS

SOLUTION

Increase productivity and e�ciency internally and with clients by training O-I’s employees around the world in written and oral English.

• 1.000+ Learners • 99% Satisfaction• 10 Countries • Average monthly learning time: 7 hours

A blend of goFLUENT's interactive eLEARNING, Writing Practice and comprehensive Telephone Lessons.

BUSINESS CASE:O-I (Owens Illinois)

BUSINESS CASE:LILLY (Pharmaceuticals)

10th largest pharmaceutical company in the world

HQ in Indianapolis, Indiana, USA

US $23.076 billion (in 2010)

Ranked 115 of the Fortune 500 (2011)

38,000+ employees worldwide

Corporate presencein 45 countries

Products sold in 170 countries

Founded in 1876

Products Marketedin 143 Countries

KEY FIGURES

BUSINESS CASE:LILLY

Eli Lilly needed one single provider whose training could be implemented in several countries, while ensuring measurable ROI.

• 700+ Learners • 97% satisfaction • 20 Countries

Enrolled employees have access to their choice of goFLUENT's services eLearning, Writing Practice, and comprehensive Telephone Lessons.

CHALLENGE

RESULTS

SOLUTION

(Pharmaceuticals)

162,000 employees, with 10,200 branchesin 22 countries.

goFLUENT’s services are available to employees in the 22 countries where Unicredit operates.

3,000+ employes are enrolled in goFLUENT’s English training

Lexmark International, Inc. made $4 billionin revenue in 2010. Its products are soldin more than 170 countries. goFLUENT’s services are used by employeesin more than 15 countries, thanks to the goFLUENT method which combines a global contract with a local reach. 200+ employees are enrolled in goFLUENT’s English training in more than 15 countries.

OTHER CASE STUDIES

I T A L Y S W I T Z E R L A N D

Sanofi-Aventis is a diversified globalhealthcare leader with 100,000 employees in more than 100 countries.

goFLUENT offers flexibility to their busy employees.

3,000 + Sanofi-Aventis employees have been enrolledin goFLUENT ‘s English Trainingover the past 3 years.

THK-BP is the third largest oil companyin Russia and is among the top 10 private oil companies in the world by production volume

goFLUENT’s training is available to learners all over Russia. Even on remote oil facilities. 100+ employees are enrolledin goFLUENT’s English Training.

F R A N C E R U S S I A

OTHER CASE STUDIES

eLEARNING

Ryohin Keikaku Co., Ltd. Operates Mujiretail outlets, which has over 300 stores inJapan and overseas.goFLUENT offers flexibility to Muji’s busyemployees, regardless of any availabilitychallenges they may face due to theirwork environments.

50+ employees are enrolled ingoFLUENT’s English training

With 9,000+ employees, NKT Cables is afront-line supplier of power cables to theelectricity sector primarily in Europe andin China.goFLUENT’s services are combined withgroup classes. 100+ employees are enrolledin goFLUENT’s English Training.

J A P A N C H I N A

OTHER CASE STUDIES

eLEARNING

CONTACT US

ITALYvia Bolla, 1220151 Milano+39 02 33 94 91 11italia@gofluent.com

piazza Galeno, 100161 Roma+39 02 33 94 91 11italia@gofluent.com

SWITZERLANDBlvd George Favon, 20CH 1204 Geneva+41 (0)22 311 10 01Switzerland@gofluent.com

RUSSIAZemlyanoy Val ul., 50a/8 office 105109028 Moscow+7 495 937 40 20russia@gofluent.com

JAPAN - REGIONAL HQ3-chome Bldg., 3F3-22-1 Toranomon,Minato-ku105-0001 Tokyo03-6205-3043japan@gofluent.com

PHILIPPINES10/F IBM Plaza,Eastwood City,Libis 1110, Quezon City+63(2)900-2569philippines@gofluent.com

GERMANYSchadowplatz, 12D-40212 Dusseldorf+49 211/669694-00germany@gofluent.com

SPAINCalle Fernández de la Hoz , 3328010 Madrid+34 91 447 66 90spain@gofluent.com

FRANCE - REGIONAL HQ52, rue de la CHaussée d’Antin75009 Paris+33 1 72 71 83 00france@gofluent.com

CANADA666, Sherbrooke W (Suite. 104)Montreal, QC, H3A 1E7+1 514 844 2112canada@gofluent.com

USA - REGIONAL HQ

101 Jefferson Avenue Endicott, NY 13760+1 515 528 8164international@gofluent.com

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